Hardware failure and apple support

You are not addressing Apple here. This is a user-to-user support forum. You can address Apple at: http://www.apple.com/feedback/

EDIT:

Sorry, you are asking US how Apple handled out-of-warranty service. I have no expectation that a product I buy will be serviced for free after the warranty has expired.

What is the issue with your iPad?

Wow, Phil...I never said they should make an exception for ME. Not sure where that attitude is coming from...

I am just sharing my experience with the iPad and suggesting that the quality of the product may not be in line with the price. I have never had any issues with any other electronic devices (which I know I am lucky!!), but even my Toshiba laptop that is nine years old (that I paid $300 for) is still up and kicking.

Luckily, I just found out that my credit card company doubles the warranty on purchases of electronic items, so it looks like I'll be covered by them. 🙂

Just came back from the Apple store with a declaration that my ipad 4, a year and 3 months old, has had a hardware failure. No Applecare and OOW, my only options are get a new one or pay $299 for a replacement. Very angry right now but it's irrelevant as I'm still left with a $729 brick.

Interestingly, after many years of purchasing Apple products, the competition has grown and it may time to reconsider other manufacturers. I'm not saying they'll be better, but as Apple products seem to be going down in quality TO ME, it may be time to look around.

And this all happens as I start an ipad project for work.

I am having the same problem. My iPad 4 is 1 year, 7 months old. I've taken impeccable care of it, and just last week I started having display issues and it would just continually restart itself. Took it to the Apple store, and they said it was a hardware failure and there was nothing they could do because it was out of warranty. I wonder how common this issue is? I feel burned after spending so much on it--I expected it to last more than a year and 7 months!!!!

Apple sold over 14 million iPads in Q4 2013. A few are going to have problems. Maybe you got a lemon, but Apple doesn;t really have an obligation to replace it out of warranty. The Out Of Warranty Replacement program isn;t something they must do, but they do and it's a good deal. You get what is essentially a new device. New screen, new back, new battery. And a new - albeit short - warranty.

I recommend Apple Care + in most situations. Especially for a mobile device, the fact you can replace the device even in the case of accidental damage (for a small fee) is well worth it. As they say, you can't plan for accidents.

You do understand the Warranty period has en expiration right?

Why would they make an exception for you? Who are you to warrant an exception when other people might not get one?

Exactly why do you deserve an exception to what is clearly specified when you buy the product. 1 year Warrant for any defect not caused by user mis- handling.

You can also purchase Apple care for an extra year of coverage. But I'm sure you will then expect coverage after Apple care expires also.

I wish you good luck in finding another company, that not only gives you 1 year of no questions asked warranty for any not user caused issue, but also gives you the option of acquiring an out of warranty replacement for a fraction of what a new device would cost.

There are also service centers that may be able to repair it. How much it'll cost is up for debate, usually its cheaper to get the replacement.

Yes, I edited my comment above before you responded.

FYI, I paid to replace an out-of-warranty iPad 2. Twice. Once because of a hardware failure. Once because of my daughter.

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