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All replies
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Helpful answers
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Jun 2, 2014 1:00 PM in response to jperr92by fitoskalante,The jesseinma works for me. I am writing this from my mac. BUT
Do you know if the mac work fine after reboot having applied the jesseinma's process?
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Jun 2, 2014 1:44 PM in response to fitoskalanteby leenafromgbr,So far so good, I am actually now fully backing up everything again, in case it doesn't...
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Jun 2, 2014 5:09 PM in response to jesseinmaby Tobin Smith,That worked!!! I've tried several things the last day and a half, and then this.... THANK YOU!
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Jun 3, 2014 11:44 AM in response to jperr92by rsmith0617,Can anyone else help? I have tried @jesseinma's solution as well as the one about PR command+option and rebooting. Nothing is working but my screen is sounding the same as everyone! HELP!
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Jun 3, 2014 2:03 PM in response to rsmith0617by stefanfromaa,hello rsmith0617,
can you told me which os x version is on your mac?
is it mavericks or earlier?
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Jun 4, 2014 2:24 AM in response to stefanfromaaby leenafromgbr,I had just changed to maverick, and that was when the problem occured... it seems to be a running problem, as other people have had the same issue, once upgrading to maverick...
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Jun 4, 2014 5:15 AM in response to jesseinmaby melindafromnew york,Yay yay yay Jesse!!!! You saved my life! I had a huge job due today and could NOT get any of the Apple suggested fixes to work! It took me twice to figure out entering a keystroke and hitting "enter" (as like someone else here I couldn't remember what username we were using) but hit a letter I thought might work and "enter" and it came back. Beware the 10.9.3 upgrade is RIGHT. I kept putting off installing the upgrade, but did so last night with the black screen result this morning. Bad, bad job Apple!!!! How many people are having their day ruined with this nonsense? (i also have 2013 iMac with retina display)
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Jun 4, 2014 2:07 PM in response to jesseinmaby timpoe,Great and simple solution. Second time I've had this problem and seems to be related to Maverick since I didn't have it before. Anyway this solution fixed the problem both times. Thanks a lot.
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Jun 12, 2014 9:42 PM in response to ayyoitspby hoss,I'm having the same issue here with a client's iMac.
I've followed the instructions but never get the spinning beach ball and it sits at the black screen every time.
Very frustrating.
I can SSH into this computer via the command line.. is there any way to fix this via the command line?
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Jun 14, 2014 4:58 PM in response to hossby spiro.r,Hi Hoss,
Yes there is. Sadly the username trick didnt work for me but I did manage to fix the problem by using SSH. By connecting to the affected machine and cleaning up a few files you should be back in business.
1. ssh 192.160.0.1 -l username
2. sudo rm /Library/Preferences/com.apple.loginwindow.plist
3. sudo rm /Library/Preferences/loginwindow.plist
4. sudo rm /private/var/db/.AppleUpgrade
5. reboot
Thats it! It's likely you'll have either one or the other of the plist files but not both - hopefully that shouldnt matter. Obviously in step one you would replce the IP address and username with yours.
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Jun 15, 2014 3:46 PM in response to jesseinmaby mardi kennedy,We love you, jessinma! Perfect!
And Apple, really! Big rap on the knuckles for causing this awful situation. If I hadn't had a second computer, and thought to search using search terms, "osx 10.9.2 black screen no cursor", I probably wouldn't have found this.
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Jun 16, 2014 10:59 PM in response to jesseinmaby R1Cook,Hiya I've tried the advice above, but to no avail. I still get the blank screen???
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Jun 17, 2014 12:23 PM in response to jperr92by Verbeana,Thank you jesseinma - worked for me, too. Saved me a 2+ hour round trip to the apple store and a whole lot of anxiety. I had file vault turned on sp I had to blindly enter my pw twice.. For those of you who might have the same settings