jperr92

Q: Black Screen But Can See My Cursor

So every time I boot up my computer I am getting a black screen but my cursor is responsive. I tried rebooting in recovery mode but could not reinstall my OS because of Apple being unable to "verify" my computer. My macbook is a 2010 but I was just as the Genius Bar over Christmas to have my computer checked out and they said everything is running great. Any ideas? Solutions?

 

I live 3 hours away from the closest apple store so anything anyone can recommend would be helpful.

MacBook Pro, OS X Mavericks (10.9)

Posted on Mar 11, 2014 6:45 AM

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Q: Black Screen But Can See My Cursor

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  • by fitoskalante,

    fitoskalante fitoskalante Jun 2, 2014 1:00 PM in response to jperr92
    Level 1 (0 points)
    Jun 2, 2014 1:00 PM in response to jperr92

    The jesseinma works for me. I am writing this from my mac. BUT

    Do you know if the mac work fine after reboot having applied the jesseinma's process?

  • by leenafromgbr,

    leenafromgbr leenafromgbr Jun 2, 2014 1:44 PM in response to fitoskalante
    Level 1 (0 points)
    Jun 2, 2014 1:44 PM in response to fitoskalante

    So far so good, I am actually now fully backing up everything again, in case it doesn't...

  • by Tobin Smith,

    Tobin Smith Tobin Smith Jun 2, 2014 5:09 PM in response to jesseinma
    Level 1 (5 points)
    Jun 2, 2014 5:09 PM in response to jesseinma

    That worked!!! I've tried several things the last day and a half, and then this.... THANK YOU!

  • by rsmith0617,

    rsmith0617 rsmith0617 Jun 3, 2014 11:44 AM in response to jperr92
    Level 1 (0 points)
    Jun 3, 2014 11:44 AM in response to jperr92

    Can anyone else help? I have tried @jesseinma's solution as well as the one about PR command+option and rebooting. Nothing is working but my screen is sounding the same as everyone! HELP!

  • by stefanfromaa,

    stefanfromaa stefanfromaa Jun 3, 2014 2:03 PM in response to rsmith0617
    Level 1 (10 points)
    Jun 3, 2014 2:03 PM in response to rsmith0617

    hello rsmith0617,

     

    can you told me which os x version is on your mac?

    is it mavericks or earlier?

  • by leenafromgbr,

    leenafromgbr leenafromgbr Jun 4, 2014 2:24 AM in response to stefanfromaa
    Level 1 (0 points)
    Jun 4, 2014 2:24 AM in response to stefanfromaa

    I had just changed to maverick, and that was when the problem occured... it seems to be a running problem, as other people have had  the same issue, once upgrading to maverick...

  • by melindafromnew york,

    melindafromnew york melindafromnew york Jun 4, 2014 5:15 AM in response to jesseinma
    Level 1 (0 points)
    Jun 4, 2014 5:15 AM in response to jesseinma

    Yay yay yay Jesse!!!! You saved my life! I had a huge job due today and could NOT get any of the Apple suggested fixes to work! It took me twice to figure out entering a keystroke and hitting "enter" (as like someone else here I couldn't remember what username we were using) but hit a letter I thought might work and "enter" and it came back. Beware the 10.9.3 upgrade is RIGHT. I kept putting off installing the upgrade, but did so last night with the black screen result this morning. Bad, bad job Apple!!!! How many people are having their day ruined with this nonsense? (i also have 2013 iMac with retina display)

  • by timpoe,

    timpoe timpoe Jun 4, 2014 2:07 PM in response to jesseinma
    Level 1 (0 points)
    Jun 4, 2014 2:07 PM in response to jesseinma

    Great and simple solution. Second time I've had this problem and seems to be related to Maverick since I didn't have it before. Anyway this solution fixed the problem both times. Thanks a lot.

  • by ayyoitsp,

    ayyoitsp ayyoitsp Jun 7, 2014 9:49 PM in response to jperr92
    Level 1 (0 points)
    Jun 7, 2014 9:49 PM in response to jperr92

    Awesome solution.  Thank you! 

  • by hoss,

    hoss hoss Jun 12, 2014 9:42 PM in response to ayyoitsp
    Level 1 (19 points)
    Servers Enterprise
    Jun 12, 2014 9:42 PM in response to ayyoitsp

    I'm having the same issue here with a client's iMac.

    I've followed the instructions but never get the spinning beach ball and it sits at the black screen every time.

     

    Very frustrating.

     

    I can SSH into this computer via the command line.. is there any way to fix this via the command line?

  • by spiro.r,

    spiro.r spiro.r Jun 14, 2014 4:58 PM in response to hoss
    Level 1 (0 points)
    Jun 14, 2014 4:58 PM in response to hoss

    Hi Hoss,

     

    Yes there is. Sadly the username trick didnt work for me but I did manage to fix the problem by using SSH. By  connecting to the affected machine and cleaning up a few files you should be back in business.

     

    1. ssh 192.160.0.1 -l username

    2. sudo rm /Library/Preferences/com.apple.loginwindow.plist

    3. sudo rm /Library/Preferences/loginwindow.plist

    4. sudo rm /private/var/db/.AppleUpgrade

    5. reboot

     

    Thats it! It's likely you'll have either one or the other of the plist files but not both - hopefully that shouldnt matter. Obviously in step one you would replce the IP address and username with yours.

  • by mardi kennedy,

    mardi kennedy mardi kennedy Jun 15, 2014 3:46 PM in response to jesseinma
    Level 1 (40 points)
    Jun 15, 2014 3:46 PM in response to jesseinma

    We love you, jessinma!  Perfect!

     

    And Apple, really!  Big rap on the knuckles for causing this awful situation.  If I hadn't had a second computer, and thought to search using search terms, "osx 10.9.2 black screen no cursor", I probably wouldn't have found this.

  • by R1Cook,

    R1Cook R1Cook Jun 16, 2014 10:59 PM in response to jesseinma
    Level 1 (0 points)
    Jun 16, 2014 10:59 PM in response to jesseinma

    Hiya I've tried the advice above, but to no avail. I still get the blank screen???

  • by goodsyd,

    goodsyd goodsyd Jun 17, 2014 12:18 PM in response to jesseinma
    Level 1 (0 points)
    Jun 17, 2014 12:18 PM in response to jesseinma

    Thanks this totally worked!

  • by Verbeana,

    Verbeana Verbeana Jun 17, 2014 12:23 PM in response to jperr92
    Level 1 (0 points)
    Jun 17, 2014 12:23 PM in response to jperr92

    Thank you jesseinma - worked for me, too. Saved me a 2+ hour round trip to the apple store and a whole lot of anxiety. I had file vault turned on sp I had to blindly enter my pw twice.. For those of you who might have the same settings

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