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User profile for user: sdhammond
sdhammond Author
User level: Level 1
0 points

Memory Problems

Hi All,


I have a Macbook Pro Mid 2012 i7 2.9 GHz with 8GB Memory and 750GB HD.


Lately my computer has been acting very slow and I can't work out the problem. I opened up Activity Monitor and noticed that my memory is getting used up extremely fast and that even Skype starts acting slow.


The list of process going on is HUGE and I just don't have a clue how to stop these. Almost every day these are the programs that I use; Skype, Safari, iTunes, Messages, Mail, Reminders, Dropbox, Skydrive. And then from there I open close excel, pages and other softwares that I might need.


I've attached here screenshots of my Activity Monitor, can anyone help me out? I have done Verify Disk Permissions and everything was fine, so no problems there.


I'm stuck here and curious of the cause, I'm hoping to fix and know that I wont ever cause this again.


Please please please please help if anyone can please?


Thanks,


Sean


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Posted on Mar 11, 2014 11:30 PM

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12 replies
User profile for user: clintonfrombirmingham
clintonfrombirmingham
User level: Level 7
30,106 points

Mar 11, 2014 11:37 PM in response to sdhammond

Activity Monitor shows that your RAM is being used VERY effeiciently by Mavericks, so there's no problem there.


I'm not certain why you're experiencing sluggishness - it's certainly not because of RAM, though. Skype always seems to give some users problems - are you sure that you have the latest version and that your broadband connection is up to par?


Clinton

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User profile for user: sdhammond
sdhammond Author
User level: Level 1
0 points

Mar 11, 2014 11:42 PM in response to clintonfrombirmingham

That's good to hear regarding the Ram. I've enjoyed using Mavericks thus far and it definitely has been helping.


My broadband is 10mb, and I don't seem to have a problem in using it what happens is that I'll go to the app and then start typing a message and then Skype seems to hang until suddenly the message gets posted.


This also just doesn't happen with Skype. It happens with Pages, Excel, Word, Mail, iPhoto, Messages, disk utility and pretty much all other programs every now and then - Including Finder.


I have 200GB of space available on my HD. Could perhaps 'erasing free space' help?


These problems are starting to make me want to get the really really bad apps that supposedly help like 'MacCleaner'. I really want to avoid doing that though 😟

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User profile for user: clintonfrombirmingham
clintonfrombirmingham
User level: Level 7
30,106 points

Mar 11, 2014 11:52 PM in response to sdhammond

Whatever you do, don't use any app that claims to 'clean' your Mac - they always do more harm than good: always.


Let's take a look at the third-party software that's loading when you boot. Download, unzip and run EtreCheck and post the results in a reply here. We'll try to eliminate any third-party extensions that might be slowing you down first and, if we do't find any culprits there, I'll recommend that you make a 'fresh' (as opposed to a 'clean') installation of OS X.


Call back,


Clinton

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User profile for user: sdhammond
sdhammond Author
User level: Level 1
0 points

Mar 12, 2014 12:20 AM in response to clintonfrombirmingham

Here you go! 🙂 Thanks for your help by the way!


Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 CPU: 2 cores

8 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB


System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 1:7:13


Disk Information:

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 749.3 GB (200.67 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:



Apple Inc. FaceTime HD Camera (Built-in)


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Computer, Inc. IR Receiver


Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Configuration files:

/etc/hosts - Count: 55


Kernel Extensions:

com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6)


Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.adobe.SwitchBoard.plist 3rd-Party support link

[System] com.blackmagic-design.desktopvideo.XPCService.plist 3rd-Party support link

[System] com.blackmagic-design.DesktopVideoHelper.plist 3rd-Party support link

[System] com.blackmagic-design.streaming.BMDStreamingServer.plist 3rd-Party support link

[System] com.ea.origin.ESHelper.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] com.splashtop.streamer-daemon.plist 3rd-Party support link

[System] com.splashtop.streamer-srioframebuffer.plist 3rd-Party support link


Launch Agents:

[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[System] com.blackmagic-design.DesktopVideoFirmwareUpdater.plist 3rd-Party support link

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.splashtop.streamer-for-root.plist 3rd-Party support link

[System] com.splashtop.streamer-for-user.plist 3rd-Party support link


User Launch Agents:

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[not loaded] com.splashtop.streamer-for-user.plist 3rd-Party support link

[not loaded] com.spotify.webhelper.plist 3rd-Party support link

[not loaded] com.valvesoftware.steamclean.plist 3rd-Party support link


User Login Items:

iTunesHelper

Dropbox

SkyDrive

Reminders


Internet Plug-ins:

o1dbrowserplugin: Version: 5.1.7.17873 3rd-Party support link

Unity Web Player: Version: UnityPlayer version 4.0.1f2 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

Silverlight: Version: 5.1.20125.0 - SDK 10.6 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.1.7.17873 3rd-Party support link

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

iPhotoPhotocast: Version: 7.0 - SDK 10.8

JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update


Safari Extensions:

Awesome Screenshot: Version: 1.4.1


Audio Plug-ins:

BlackmagicAudio: Version: 1.0 - SDK 10.8 3rd-Party support link

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


3rd Party Preference Panes:

Blackmagic Desktop Video 3rd-Party support link

Flash Player 3rd-Party support link


Old Applications:

Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

Solver: Version: 1.0 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

EasyFind: Version: 4.9 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011

Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link

dynamiclinkmanager: Version: 6.0.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app

/Applications/Microsoft Office 2011/Office

Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Office Setup Assistant: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link

SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link

My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link

dynamiclinkmediaserver: Version: 6.0.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app

Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

Unity Bug Reporter: Version: 4.0.1f2 - SDK 10.4 3rd-Party support link

/Applications/Unity/Unity Bug Reporter.app

SA Color Finesse 3 UI: Version: 3.0.6(275) - SDK 10.5 3rd-Party support link

/Applications/Adobe After Effects CS6/Plug-ins/Effects/Synthetic Aperture/(CF3 Support)/SA Color Finesse 3 UI.app

/Library/Application Support/Microsoft/MERP2.0

Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link

Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link

Aimersoft Helper Compact: Version: 2.2.5.6 - SDK 10.5 3rd-Party support link

/Users/[redacted]/Library/Application Support/Helper/Aimersoft Helper Compact.app


Time Machine:

Time Machine not configured!


Top Processes by CPU:

10% Skype

7% PluginProcess

5% WindowServer

3% NotificationCenter

2% coreaudiod


Top Processes by Memory:

360 MB com.apple.MediaLibraryService

360 MB mds_stores

344 MB iTunes

180 MB Mail

172 MB Safari


Virtual Memory Information:

2.36 GB Free RAM

4.41 GB Active RAM

293 MB Inactive RAM

974 MB Wired RAM

644 MB Page-ins

0 B Page-outs

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User profile for user: clintonfrombirmingham
clintonfrombirmingham
User level: Level 7
30,106 points

Mar 15, 2014 9:09 PM in response to sdhammond

sdhammond,


There could be a number of reasons that your computer is sluggish but RAM is a non-issue in your case. It could be a number of things - third-party startup items, a hard drive that's slowly withering away, etc.


See -> Why is my computer slow? - by ds store. Some of it may be a bit basic but it covers the bases pretty well.


Clinton

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Memory Problems

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