Work-around for ScanSnap wireless connection issue

This totally solved my problem also. I agree it should be automatic.

I'm trying to configure my MacBook pro to work wirelessly with the Scansnap ix500 scanner (os10.9.4). I right-clicked on the Scansnap manager, as recommended above, but there is no "Connect by Wi-Fi" to choose, as the answer would indicate. I find it hard to believe that a scanner of this quality with wireless capability for ios mobile device couldn't also connect to a MacBook Pro wirelessly. The Scansnap is not in a convenient place to connect via USB. Any help to connect this MacBook Pro wirelessly to the Scansnap would be appreciated!

If the "Connect by Wi-Fi" option isn't available you should check to make sure:

1) the wi-fi light on the ix500 is lit a blue color, and not orange. If orange, it is not connected to your wi-fi router. Run the ScanSnap Network Setup Tool utility.

2) make sure you are connecting to the same wi-fi router (network) with your MBP as your ix500 is connected.

If the above are true, and both your MBP and ix500 are truly connected on the same wi-fi network, and it still doesn't work, and your drivers are successfully installed on your MBP. You always want to make sure you have the latest drivers for ScanSnap as well as the latest Firmware installed for the ix500. These are downloaded as ScanSnap.

Finally, if you continue to experience difficulty, I highly recommend contacting ScanSnap support, or visit their community forums. They offer excellent customer service as well, and a lot of their troubleshooting steps are listed on their support page.

An additional resource to reference on updating and wi-fi setup, a relatively easy article to follow is:

http://www.documentsnap.com/scansnap-ix500-wireless-scanning-computer/

I had the same problem--brand new ScanSnap iX500, MBP, OS X Mavericks--and was not able to set up wireless scanning, because "Connect by Wi-Fi" was never available. That is, not available until I installed the latest drivers. See here: http://www.fujitsu.com/downloads/IMAGE/driver/ss/mgr/m-v63l23/MacScanSnapV63L23U pWW.dmg for MacScanSnapV63L23UpWW.dmg.

Good luck and enjoy scanning.

This is happening because you do not have the latest version of the software installed, download and install the Mac Online Update tool here (http://www.fujitsu.com/global/support/computing/peripheral/scanners/software/ix5 00m-online-setup.html), then update the ScanSnap software on your machine and it will then let you scan over wireless.

I also had this issue while connecting my new IX500 this week. I thought I had updated all of the software, since it searched for updates and had installed updates twice (not all under one update). So I assumed the update was applied. I had to check for updates again, making it the 3rd (or possibly 4th) download it made. Once I installed the latest, the wireless connection was successful and I could scan right away.

Specifically you need to install the Online Updater which is a separate download from Fujitsu.

I tried this and it did not work. It worked for the first day and that is it. I tried all the suggestions here, all software was already up to date.

I was having difficulties getting this to work with my 2013 Airport Extreme (6th Gen ?) I also contacted support, but they only suggested things that didn't seem to make sense, such as setting up static IP's and port mapping.

I then discovered, if I connected scanner and computer to the Airport Guest network, it would work. If I went back to the regular (non-guest) network it would have a blue light, be given an IP but you could not ping, or connect to it. I turned off my guest network option, and now it works fine on the main network.

Seems to be a problem with the iX500 (awesome scanner and OCR software b.t.w) and an Airport Extreme that has a guest network setup.

I don't have any guests right now, so I'm turning that Airport feature off and letting Fujitsu know - they have been helpful, don't know if this is Apple or Fujitsu, I have not had any other devices have reachability issues with Guest network enabled, although my other non-computer devices are wired to the Airport Extreme (ethernet and USB)

If none of the above steps are working, do this:

Quit ScanSnap Manager

System Preferences

• Users and Groups
• Login Items
• Delete ScanSnap Manager and any associated programs (e.g., Scan to Mobile)

In Desktop, go to “GO” in menu bar and “Go to Folder"

Type:

• /private/var/db/receipts
• Delete anything containing following text:

• jp.co.pfu...

Empty the trash

Restart the computer

Go to http://www.fujitsu.com/global/support/computing/peripheral/scanners/software/ix5 00.html

• Download and install the latest ScanSnap software for Mac under “Setup Programs” tab
• Then go to the “Update” tab and download Scansnap Manager (Under Software for Mac) for Mac Step 1, then Step 2.
• Then download ScanSnap Online Update for Mac.

Keep USB cable plugged in for a few minutes to see if the Online Update recognizes a firmware update for the scanner. If so, install the update.

Configure Wireless Setup for the scanner and mobile.

Log out of the mobile app on your phone(s) (IMPORTANT).

Unplug the USB Cable

After everything has installed and updated, right click on the ScanSnap Manager icon on the dock and select “Connect by WiFi.” You should see your Scanner now. Enter the password.

This is the password you set using the ScanSnap Wireless Setup Tool. To view or change your password, go to the Wireless Setup Tool, then “Extended” tab, then “ScanSnap Setting”.

If you still don’t see your scanner (and you already configured it for wireless AND logged out of the mobile AND updated all of the software AND used the correct ScanSnap password… well then...you’re screwed.)

Hope this helped,

Nick.

Hi all, anyone who knows what the (factory) default password for ScanSnap ix500 is?

I'm trying to connect my iPad and iPhone using the app, but the app keeps asking for ix500-AOPB088811 password???

Thanks, Paul

For you it is 8811, unless you changed it. By default it is the last four of your ix500's serial number.

I Have been battling with a new ix500 for the last day. Did the steps above and it finally worked. Then it went to sleep and it refuses to connect again via wireless. Even tried entering the IP address.

Wonderful scanner when when connected via USB. Useless with wireless on the Mac.

I was having the same issues described above. When I installed the software from Fujitsu, I downloaded the latest available from their website and had trouble connecting via WiFi. Despite downloading the latest versions from the website, once I installed the Scansnap Online Update tool, it downloaded new Scansnap Manager software that quickly solved the issue.