iPad 2 VPN access with iOS 7.1

I updated one of my iPads to iOS 7.1. The upgrade went smoothly but now when I connect to a VPN service (strongvpn) the performance is terrible and I can no longer stream videos through the VPN. My other iPad which I have not updated yet continues to work fine with the VPN as does my iPhone 4s which has also been updated to 7.1. I have used the ookla speed test and get about a 40Mb/s download speed when not connected to the VPN this drops to under 1Mb/s when I run the test after I connect to the VPN . The other iPad and iPhone get about 12Mb/s download speed via the VPN.



I have tried turning off other features like cellular data, Bluetooth etc but nothing changes. I even went so far as to completely reset the iPad and start from scratch but whatever I try I cannot get any improvement in the download speed when connected through the VPN so streaming video is impossible.


I have been in contact with Strongvpn but they have no idea what is going on. All my other devices continue to perform well - just this iPad since it was updated.



Has anyone else who uses Strongvprn successfully updated their iPad 2 without issue?



Thanks in advance for any tips or feedback

Posted on Mar 13, 2014 6:32 AM

Reply
142 replies

Mar 29, 2014 4:55 PM in response to GromitD90

I found a solution to this problem that seems to have worked for my slow VPN issues on another Apple thread. https://discussions.apple.com/thread/5995041?answerId=25176338022#25176338022


I needed to go to my Wifi router and disable WMM mode.


"The WMM setting is a wireless setting and is normally enabled by default on the router. You will have to login to your router via 192.168.0.1 (or whichever is your default login address) and locate the wireless settings and look for something called WMM setting or WMM mode and disable it. Each router is different so you will have do the research on your router. "


I'm using an iPad 3 16gb wifi and StrongVPN (great vpn service by the way)


With WMM mode enabled using the VPN I was getting speeds of .3 Mbps download and .2 Mbps upload.


With WMM mode disabled using the VPN I am now getting up to 5 Mbps download and 1.5 Mbps upload.


Not using the VPN, I get 26Mbps download and 10Mbps upload using an N-router ( http://www.hitrontech.com/en/cable_detail.php?id=10 )and my cable service provides 100Mbps down and 10Mbps up, just for reference...


Apr 8, 2014 12:04 PM in response to eddie123

Hi Guys,


I have just posted a new heading which could help Apple's guys to focus on the problems. Hopefully Google search will bring it up easily for others to identify and use. Hope this helps resolve issues quickly. ?


https://discussions.apple.com/thread/6072052


It seems as though this new topic heading of ios7.1 update - MAJOR PROBLEMS FOR iPAD USERS - APPLE attention - may not be accessible yet !!!!!

Jun 14, 2014 4:27 PM in response to trepani

trepani wrote:


I found a solution to this problem that seems to have worked for my slow VPN issues on another Apple thread. https://discussions.apple.com/thread/5995041?answerId=25176338022#25176338022


I needed to go to my Wifi router and disable WMM mode.


"The WMM setting is a wireless setting and is normally enabled by default on the router. You will have to login to your router via 192.168.0.1 (or whichever is your default login address) and locate the wireless settings and look for something called WMM setting or WMM mode and disable it. Each router is different so you will have do the research on your router. "


I'm using an iPad 3 16gb wifi and StrongVPN (great vpn service by the way)


With WMM mode enabled using the VPN I was getting speeds of .3 Mbps download and .2 Mbps upload.


With WMM mode disabled using the VPN I am now getting up to 5 Mbps download and 1.5 Mbps upload.


Not using the VPN, I get 26Mbps download and 10Mbps upload using an N-router ( http://www.hitrontech.com/en/cable_detail.php?id=10 )and my cable service provides 100Mbps down and 10Mbps up, just for reference...

-------------------------------------------------------------------------------- -----------------------

So, why do I keep finding articles all over the web that say to leave WMM "on"?
for example: http://nuangel.net/in-my-router-what-is-wmm-and-should-i-enable-it-yes/
Netgear's site states the same thing.
So, is this an Apple fix, or a fix found by a user?
If it's an Apple fix, to me it seems strange. What happens when you go to a Starbucks, where their routers are likely all set to default, with WMM "on" - does your iOS device grind to a halt?

Jun 30, 2014 4:24 PM in response to GromitD90

@ GromitD90

As stated on 6/5, try going to WiTopia and follow the setup for IPSEC: Do not use PPTP

like you normally would; I tried this and it was a no go so they told me to use IPSEC.

It's half the cost of my old provider who had no solution,($5.99 monthly or even cheaper if yearly).

There is a free trail but I was on with for good the next day. More details up above.

I went from 1.4mb's DL to 27-28 with 30-32mb's off VPN UL went from -1mb to 3.1-3-2 on VPN/ 3.5-4 off VPN

This is on a Canadian server not one that's closest to me...PA region.

I have an iPad 2 32k/3G running the newest iOS 7 upgrade issued today.

Haven't run a speed test since update today but I'll check later; hopefully the new update didn't mess this up!

Seriously, knock on wood! Good luck!

WiTopia apple ios ipsec setup

▶️Setup IPSEC VPN


  1. Choose Settings from your home screen.
  2. Choose General
  3. Choose VPN
  4. Choose Add VPN Configuration
  5. Choose IPSec at top of screen.

Description = whatever you wish


Mar 13, 2014 3:12 PM in response to GromitD90

iPad 3 here different VPN provider, same issue. I have had constant crashes for several month on my iPad so I was looking forward to 7.1 so I wasn't very happy when it broke a feature i use everyday.


Done with Apple. They just don't test their software. Their quality control clearly isn't a premium product.


The crashing back to the Apple logo still happens too. Even in apple apps.


Beyond a hole at this stage.

Mar 13, 2014 3:23 PM in response to Back2basicsTestsoftware

And BTW, to add insult to injury apple no longer support downgrading as of 7.1 (I spoke to apple care yesterday) so that's not even an option.


Things don't "just work" anymore.


Also just to show how bad quails control is. If you go to the iPad feedback site in the box that asks what OS you are using all options are OSX not iOS. Clearly that wasn't tested either.

Mar 16, 2014 1:47 PM in response to GromitD90

I have exactly the same issue. iPad with iOS7.1 vpn speeds are a fraction of that expected and as seen on other devices, normal vpn speed on devices including older iPad, iPhone 5S with also latest iOS 7.1, all Macs.


Pre iOS7.1 on iPad, vpn typically 2.5Mbps to 10Mbps.

Post iOS7.1 on iPad, vpn maximum 0.5Mbps to lower, even 0.2Mbps.


Local ISP connection speed no less than 18Mbps up to 24Mbps.


Apple suggested factory restore of iPad and reinstall of iOS7.1 via iPad connected to iTunes. This is in progress as I type. I am not expecting it to make any difference, we will see.

Mar 16, 2014 3:18 PM in response to ianfromglen ellyn

I had also tried the full restore with no luck. I tried contacting Apple Support but they wanted to charge me $19 just to start a chat session. Why waste my money when they will just tell me to do things I've already tried and still end up with a non working solution.


I'm curious - has anyone that has upgraded to 7.1 been able to stream video over a VPN?

Mar 16, 2014 3:50 PM in response to GromitD90

The $19 charge is interesting a preposterous, not least for a conflict of interest, i.e. release buggy software then charge customers fees regarding getting issues resolved.


Though my iPad coverage long expired, I do have current iOS developer licence and current coverage for a MBP. So, at least for now I feel there is investigation and progress ongoing without being charged additionally.

Mar 16, 2014 4:03 PM in response to ianfromglen ellyn

I don't think this is a 3rd party app problem since all my other devices continue to work. When I did the full reset of my iPad the only 3rd party app I installed was the ookla speed test . Running a speed test on the iPad with iOS 7.1 gave me less than 1Mb/s throughput running it through my iPhone 4S, also with 7.1, the throughput was >12Mb/s.


I think the issue is 7.1 and it seems to be across different generations. My guess is that it's related to some message length setting resulting in fragmentation of messages

Mar 16, 2014 11:44 PM in response to GromitD90

I got two IpadS , the IOS 7.1 update realy impact the VPN perfomace after cross check. I disappointed on IOS sytem update givenI spent to much time to find the root cause, but this should be Apple engineer to do the test before release the software. Not end user to tell you the bug. The worse case is I even can not downgrate or rever to old ios version.



The check have done by myself and advised by vpn provider.


1- DNS CHanger-

2- VPN Server change

3- IPAD Network reset

4- Unencryted my router link

5- Change the ISP service company

Mar 17, 2014 2:20 PM in response to GromitD90

Just got an android tablet for less than $250. Less powerful processor, but what would you know? Runs VPN and the same streaming apps perfectly for some strange reason. Can AirPlay to my Apple TV and use it as a remote for the Apple TV. Internet works faster than my iPad 4 too. I wasn't going to wait months for an update/fix with not new functionality and only minor aesthetic differences (plus iOS in the car!).


Hasn't crashed once in 2 days. Haven't been able to say that about my iPad in nearly 6 months.


Good luck guys!


2 mac book airs, 2 iPhones, 2 apple TVs, 2 iPads, Mac, TimeCapsule and bunch of crappy cables that break every six months. Let's see how the software updates go for those.

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iPad 2 VPN access with iOS 7.1

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