iPad 2 VPN access with iOS 7.1

As of August 11, no resolution to the problem. Problem is definitely with software upgrade to 7.1. No work around on this issue at the moment other than buying a Samsung tablet..... Problem exists regardless of which VPN service provider you use.

OK, Gromit. The tech support team at Surfeasy tells me their entire plant has updated to ios7, and claim they see no slowdowns in VPN speeds.

I was hoping some regular folk like you, who have already updated one iPad, could install the Surfeasy app, and do a test (trial is free).

<Edited By Host>

seriously? Surfeasy actually works? 🙂 🙂

Did you install their iPad app and sign up for a FREE trial? If so, THANKS.

Maybe it's because they're a Canadian company? Hard to know - but if they work, then it would appear other VPN companies are taking shortcuts.

When you tested - WHICH COUNTRY did you use as a SPEEDTEST? USA? Canada? UK?

hi tvmaster

yes all I did was sign up for the free service and installed the app.

Im in Cyprus and use the iPad to watch UK TV. Since the update it's been impossible to connect to the UK and stream live TV,

just tried all UK tv channels and all work perfect Connected via surfeasy vpn.

Also changed server to UK and carried out speed test and this was 8 without surfeasy vpn and 4 with which is still OK.

Contacted strong vpn tech support and asked the question why their vpn doesn't work and they don't seem to have a clue.

Time to sign up for surfeasy full package!

WHen you get a chance, try using the Canadian Surfeasy server and do a test to a Canadian Speedtest site. I'd be interested in the speed there.

Gromit - I hope you can try Surfeasy as well and report

thanks

I have been using Surfeasy for about a year without any problem. My iPad2 is using the most recent iOS 7.x and I donot have the problem noted in this thread. The recent update to the Surf Easy app has given me some different issues...but not this one. Note..they appear to use IPSEC .

I use Tunnelbear from time to time without this thread's problem.

I used Hide My *** recently and only had a problem when using very distant servers ...eg. India, Malaysia....

I have not experienced this problem using private internet access or Hide My *** and the openVPN Connect app.

My connection is very slow to begin with and any vpn will impact speeds but I stream movies and soccer games just fine.

I suppose I should add that this is using Netflix and ESPN and the like.....not torrents or overseas streaming sites. The results might be different with those but they are not my thing. I just did the Ookla speed test thing with all the Surf Easy servers and only took a speed hit with Singapore.

Hi All

i use StrongVPN and have been struggling with this issue for 6 months now. I contacted StrongVPN back in March and they suggested this was an Apple only issue. I saw a post about SurfEasyVPN and thought I'd give it a try. I installed it today and it works.

i used Ookla to do a speedtest and StrongVPN downloads at <0.5Mbps while SurfEasy downloads at >6Mbps.

i've used StrongVPN for years and don't want to switch provider if I can help it. However, the test I've run points to StrongVPN being at least part of the problem. I've shared my findings with them and asked for their help. Hopefully they'll step up and provide a solution. If not, SurfEasy seems to work (you can download and test it yourselves as its initially FOC, BUT, there are usage based fees on the backend, so check it's right for you before sign up).

Thx

Craig

Great news! thanks for doing another confirmation test. I pay yearly for Surfeasy, and they've been good so far. Their tech support claimed there were no problems with iOS7, and you're the second confirmation.

Thanks again.

PS - Tunnelbear works as well I understand

Thanks for posting the original fix. The ball is now with StrongVPN and so far as I can see they need to fix the issue or lose subscribers. If it were my annuity revenue at risk I'd get right on it, so fingers crossed 🙂

Hi Guys,

I just contacted Strong VPN to get an up to date feedback. You will see below suggestions made by them after I referred them to this thread.

I am rather lost with some of the technical procedures, but I felt if I post them here them someone who is adept at these things can test the solutions they have recommended and then report back to us if any work. I can then get back to them with the result.

Below is a copy of the Chat Box correspondence.

ME

The last 3 pages of this Apple thread give the most up to date information. They have agreed that it is not the iOS, since the iOS works with the other vpn providers?

Vano (Technical Support)

you should test 3 options - l2tp, pptp and pptp with encryption set to None. use Server IP instead of server address in all cases.

ME

How do I access these options ? Are they in your configuration items on your client screen or are these accessed on the ipad itself.

As this has been reported by many Ipad users, does Strong have an agreed Procedure for fixing it please.

Vano (Technical Support)

iOS (iPhone / iTouch / iPad) PPTP setup instructions: http://strongvpn.cc/setup_ios_pptp.shtml

iOS (iPhone / iTouch / iPad) L2TP setup instructions: http://strongvpn.cc/setup_ios_l2tp.shtml

Vano (Technical Support)

try to use other lcoation in Uk instead London

Hi Guys,

I am POSTING HERE to TRY AND HELP YOU ALL but SEEM TO BE BLOCKED FROM POSTING A CURE WHICH WORKS

Like many others I have been badly affected by the 80% drop in speed with the VPN connected since the 7.1 upgrade, with only 1mb available and normally 5mb.

I consulted my VPN provider Strong and had excellent Technical back up from Alexander S and Luba Supervisor.

Upgrade to 7.1.2 was done just prior to the following.

We initially went through all the L2TP set up options, coming back with the same problem when we ran a speedtest. The breakthrough came when we set up another account using the "Special Open/IPSec" version with the "Client choice" set at UDP. Since this set up the Ipad2 has run at its full normal VPN speed and the programmes selected have run normally on the Pad screen. When I first tried to send the iPad picture to the AppleTV box it was reluctant to work, but after several attempts it finally connected (I imagine it needed to open a router port or something) and has worked faultlessly since.

The comments below from the Tech Guys were taken into the decision and we went ahead and tried it, for me it has worked fine.

we already tested that ipsec works fine on ipad 2, with openvpn package

it only depends on your network

in some networks it may be blocked

if connection doesn't pass though with different vpn servers, then protocol is definitely blocked.

Well done Strong Team and I hope this post helps other iPad2 VPN users.

Hi Gromit,

From my text above.

The breakthrough came when we set up another account using the "Special Open/IPSec" version with the "Client choice" set at UDP.

This is a different account than the original L2TP PPTP.

The Strong guys opened a new account SpecialOpen/IPSec and this procedure was instigated from their end. Once it was loaded I tested it 1. to verify its speed and 2. to see if it would connect to my choice of TV.

If you are in any doubt, the staff who set me up I am sure will help you.

Regards