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Level 1

32 points

iTunes Match streaming with gaps between songs since ios7.1 update

Hi - I foolishly made the mistake of installing the 7.1 update on all my ios devices yesterday morning! Since then when I stream music from iTunes Match I get a gap between each track. Not a problem when listening to studio albums but a total nightmare when it comes to listening to live concert recordings, of which I have many.

My iMac seems to be unaffected and streams live music seamlessly but all three ios devices have this same problem. If I download the recording to the device it plays seamlessly but that rather defeats the aim of having all my music in the cloud without the need to store it on a device. I have been in touch with Apple who don't have any answers but seem to think the update may have changed the way ios now interacts with iTunes Match. They are looking in to it and will come back to me.

Have been through multiple reboots and iTunes Match re-installs etc without any joy. I have also had the same problem when trying to stream over a cellular network and another wireless network.

Is anyone else experiencing this problem? I'd welcome any help or suggestions...thanks.

iPad (4th gen) Wi-Fi, iOS 7.1

Posted on Mar 13, 2014 10:17 AM

103 replies

joakes66

Level 1

4 points

May 7, 2014 5:01 AM in response to rayworth15

What is bad is i just purchased Bruce Springsteen's "Live in New York City" from the iTunes store, downloaded it to my iPhone 5s, and there is still a 1/2 second hiccup between each track. Not as bad as 3 seconds, but still annoying. Apple, please fix this. I am playing by all your rules, and the experience is less than optimal. Never before do I recall any of my previous Apple devices doing that.

ianb11

Level 3

553 points

May 7, 2014 9:02 AM in response to rayworth15

Hopefully this will be fixed sooner rather than later cos it's driving me nuts 😠

ianb11

Level 3

553 points

May 13, 2014 3:04 AM in response to rayworth15

Still no fix for this. It's incredibly frustrating & annoying.

ianb11

Level 3

553 points

Jun 2, 2014 11:24 PM in response to rayworth15

Anyone any further on with a fix for this?

iTunes Match currently isn't fit for purpose IMO. Live albums are basically unlistenable because of the gaps.

rayworth15 Author

Level 1

32 points

Jun 3, 2014 10:04 AM in response to ianb11

Hi Ian

The last communication I had from Apple was confirmation that the issue exists but that the service is operating as it should! They have no plans to fix this and wouldn't tell me why.

The only work around I have found is to connect the optical digital output from an Apple tv to a mini-hi-fi, using the 'Remote' app on my iPad to select the music I want to listen to. This works well as the Apple tv still streams iTunes Match content without gaps - but for how long? Who's to say they won't update the software on the Apple tv at some point and remove this feature?

It's a disappointing state of affairs for everyone who used to enjoy the ease and simplicity of streaming live recordings prior to IOS7.1

magnard

Level 1

4 points

Jun 3, 2014 11:04 AM in response to rayworth15

I cancelled my September auto renewal of iTunes Match a few weeks ago and will switch back to high capacity devices and manual syncing next time I get an iPhone or iPad (if indeed I do because something like this with one or two more disgruntlements will force me to migrate entirely away from Apple and back over to Abndroid/Microsoft from which it increasingly is indistinguishable in terms of responsivenss). Crazy, but Apple gives me no option if I want to listen to anything but Coldplay and the other bland c**p they love to promote, with every song tidily contained in seperate tracks. Great music doesn't always work like that Apple.

Jun 3, 2014 1:31 PM in response to rayworth15

Everyone - Please report this issue to Apple via the Feedback form on the website.

magnard

Level 1

4 points

Jun 3, 2014 1:34 PM in response to Community User

David normally I would agree but this has been escalated and the response is 'we know we don't care'. Apart from the fact that there IS a response Apple and Microsoft are becoming indistinguishable.

ianb11

Level 3

553 points

Jun 4, 2014 7:35 AM in response to rayworth15

Thanks for the replies. I find this really really disappointing from Apple. The service worked fine before the last update so I can't understand what has changed?

Unless a fix is implemented which is unlikely I'll be cancelling. I feel it's been a gigantic waste of money for me cos I only subscribed in March.

ianb11

Level 3

553 points

Jun 4, 2014 9:32 AM in response to rayworth15

Interesting that a cabled connection to an Apple TV allows playback without gaps. I stream to an Apple TV & a Bose SoundDock via my iPad using the Remote app & gaps still appear with both.

Unfortunately this isn't an option for me & somewhat defeats the object anyway.

rayworth15 Author

Level 1

32 points

Jun 4, 2014 1:49 PM in response to ianb11

Hi Ian

That is interesting. I just want to be clear about my Apple TV set up. It is logged into my iTunes Match account and as long as I select iTunes Match content on the Apple TV it streams perfectly for me without gaps. (I use the 'Remote' app on my iPad to access the Apple TV Music menu.)

If I try to use airplay to send music from my iPad, iPod or iPhone to my Apple TV it will stream with gaps.

Are you saying that you still get gaps when streaming directly from the Apple TV?

ianb11

Level 3

553 points

Jun 4, 2014 9:45 PM in response to rayworth15

Hi rayworth,

No I've never tried streaming directly from Apple TV, just AirPlay which has the gaps. TBH streaming to/from Apple TV isn't my preferred solution, I like to listen to music on the Bose.

You shouldn't be forced down one route just because the product doesn't work correctly IMO.

rayworth15 Author

Level 1

32 points

Jun 5, 2014 3:40 AM in response to ianb11

I completely agree with you Ian - it's a ridiculous state of affairs.

I can no longer use my Bose and iPod to stream live recordings. I did just want to highlight to anyone following this thread that the Apple tv does currently stream music from iTunes Match without gaps although it is a far from ideal solution.

It's so disappointing because iTunes Match had really liberated my live music collection before IOS7.1 came along. Apple's eventual response to my repeated enquiries about this have certainly left me in no doubt how important my views are to them!

Luckytwn

Level 1

0 points

Jun 11, 2014 11:17 AM in response to rayworth15

I've had an extended back and forth with an Apple rep, who has assured me they are aware of the problem and working to resolve it but they have no ETA for resolution. When I pressed further, he was unable to give any time table other than likely later this year, which leads me to believe that it may not be resolved until iOS 8.

Banksy11

Level 1

4 points

Jun 16, 2014 12:07 AM in response to Luckytwn

Apple have been a let down lately with the shocking iOS 7. Problems like this makes peeps wonder over to Samsung. The rep sent me to this forum as an answer to the Gapless issue. Along with my iTunes Match not uploading another forum. Great. Thanks Apple. No solution to either issue. Crap really.

iTunes Match streaming with gaps between songs since ios7.1 update