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iOS 7.1 Exchange PDF viewing

We have a fleet of iPads and iPhones that are having issues with iOS 7.1 and PDF attachments.


If we send the PDF that is having issues to an email on our exchange server then the PDF file will open as a blank white or black screen. If then sent to any other app it will not open (We use PDF Expert)


If we change any of the following it works and open just fine.


  • Use a gmail address and the same mail app.
  • Use the same PDF but opened and saved in a different PDf compatibility setting.
  • Open the same PDF from webmail.
  • Use a device running iOS 7.0 and open the PDF


I've reproduced the issue with 3 iOS 7.1 devices.

iPad 2, iOS 7.1

Posted on Mar 13, 2014 1:08 PM

Reply
107 replies

Apr 23, 2014 3:21 PM in response to Jeff.Jacob

Our office is also experiencing this issue with its fleet of pads and phones. It doesn't appear to be every attachment but the majority of them.


Attachments come in on Windows/Mac desktop work fine, as soon as they open on phone or pad and forward, the attachments become corrupted. We have indicated this as an issue only in the latest iOS update. Funny enough if its a multiple attachment email, the only attachments corrupted are the ones opened on the phone or pads.


Hope there is a fix soon or were going back to Blackberry and nobody wants to go back in time to that.

May 2, 2014 7:00 AM in response to Jeff.Jacob

I'm not sure i figured it out that the issue also exists with office files ( like excel ) on an other iphone 4s they received the same error. How ever I'm having an iphone 4 with 7.1.1 on it and don't have the issue.


The only difference I know between the other iphone and my iphone is that am connected to and Exchange 2010 with Service Pack 3 and Rollup 5 and the other one had an older exchange version.


I'm not sure but i might has something to do with each other that you need to update your exchange server with the latest patches to see if the issue persists.


I don't know if some can confirm the same experience which I had

May 10, 2014 5:45 PM in response to Jeff.Jacob

Tried most of the workarounds. No consistency! Sometime instead of the corrupt file message, the PDF will open, but it will be totally garbled--half pages of text, half of erratic lines. Once in a while (increasingly rarely) the PDF will open correctly if I forward it to myself, then restart the iPad. Jeez. I need access to PDFs NOW for my work.


On this issue the iPad ***** as much as a Microsoft compatible product. . . And it cost more. Good luck to Apple if they don't fix this. . .

May 19, 2014 2:06 PM in response to Jeff.Jacob

Have you scrolled to tbe bottom of the email to see the option, "Download full message"? Tapping that link downloads the complete, uncorrupted PDF. Still, it is incovenient, especially for those of us who count on being able to routinely send PDFs to people who *don't* know the trick.


It needs to be a user setting for Exchange users on Mail for iOS. Very frustrating.

iOS 7.1 Exchange PDF viewing

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