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Jeff.Jacob Author

Level 1

0 points

iOS 7.1 Exchange PDF viewing

We have a fleet of iPads and iPhones that are having issues with iOS 7.1 and PDF attachments.

If we send the PDF that is having issues to an email on our exchange server then the PDF file will open as a blank white or black screen. If then sent to any other app it will not open (We use PDF Expert)

If we change any of the following it works and open just fine.

Use a gmail address and the same mail app.
Use the same PDF but opened and saved in a different PDf compatibility setting.
Open the same PDF from webmail.
Use a device running iOS 7.0 and open the PDF

I've reproduced the issue with 3 iOS 7.1 devices.

iPad 2, iOS 7.1

Posted on Mar 13, 2014 1:08 PM

107 replies

mwoude

Level 1

0 points

Feb 19, 2015 2:40 AM in response to rccharles

Outlook for iOS is due to security reasons not a valid option. It will store your AD credentials in the cloud in US which most companies in EU won't approve (more info: https://blog.winkelmeyer.com/2015/01/warning-microsofts-outlook-app-for-ios-brea ks-your-company-security/) . I have reported a bug for this, but untill now still no response at it.

acana

Level 1

0 points

Nov 25, 2015 7:02 AM in response to Jeff.Jacob

Turns out that this issue is unrelated to the iOS or any settings on the phone. This issue actually stems from the server side. For some mail exchanges users need to be authorized in order to be able to download attachments. My guess is that this issue is not pdf specific for you guys. Contact the administrator for the mail server.

iOS 7.1 Exchange PDF viewing