My WiFi name and password has changed. Did someone hack my WiFi? My computer can connect but not my iPhone 5s, and the connection for my computer is full, please help.

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My WiFi name and password has changed. Did someone hack my WiFi? My computer can connect but not my iPhone 5s, and the connection for my computer is full, please help.

Hello, this is my first post.

Well lately I've been experiencing some connection issues with my iPhone 5s. I was on my iPhone just watching Youtube when my iPhone 5s disconnected, I tried to connect again by going to settings> Wi-FI> and then select my network as usual, but the weird thing is that my Wi-Fi network has changed it's name to Wireless, it used to be Wireless710. Also the password has been changed.

My computer can easily connect due to the fact that it is hardwired to the Wireless Cable Modem Gateway.

Extra Info:

Carrier is Sprint.

I am using Windows 7 Ultimate.

My Wireless Cable Modem Gateway is Netgear.

And now I am confused because when I open the small tab with the computer and a plug on the bottom right corner next to the speaker icon it says I'm not connected :/?! Here is a picture of it:

Note that I can not connect to it but am connected on my computer. It just disappeared on my phone and computer, I even unplugged my router waited for 20 seconds and connected it back in. Did it wok? for my computer yes again because it is hardwired, but my phone? No. Wireless 710 still won't show up. Is this a possible hack? Please help me as much as you all can, thank you very much.

iPhone 5s, iOS 7.1

Posted on Mar 13, 2014 2:40 PM

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Answer 1

Mar 13, 2014 2:45 PM in response to AhmedYM

Log in to the router's console with a web browser from your computer. What kind of encryption did you have on the router? If it was WEP that's about as secure as no encryption. It should be WPA or WPA2. There has been an exploit reported in Netgear and Linksys routers that allows someone connected to the router if Remote Access to the console is enabled to take it over and install spyware on it.

Is it your router, or the cable providers? If it is yours it has been hacked. If it belongs to the cable provider they may have changed it to make it more secure. Call them.

And if it has been hacked and is yours the best thing to do is to throw it away and get a new, more secure router. Or you can try reflashing the firmware by going to Netgear's site and downloading a clean copy.

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Answer 2

Mar 13, 2014 2:50 PM in response to AhmedYM

Could be someone hacked your computer or wireless network since the iPhone cannot change the name and password for a wireless router except with Apple's Airport Utility app used for creating/changing settings with an Apple wireless router.

On your iPhone, go to Settings > General > Reset and select reset network settings. This will erase all saved wi-fi networks from the iPhone for all wi-fi networks the iPhone has successfully connected with along with erasing any previously paired Bluetooth devices.

Follow this by rejoining your wireless network.

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