Mail.app crashes while setting up an Exch…

Jul 16, 2014 6:55 PM in response to Remco_

WORKS!! I just upgraded? to Office365 with Goaddy and was having the same crash problem. A day and a half later along with 4 phone calls to their tech support, nobody could figure it out. Thank you so much for the solution.

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Jul 29, 2014 6:20 PM in response to Remco_

I was able to setup imap and retrieve emails but couldn't quite figure out the smtp portion. Needless to say offline exchange worked for both incoming and outgoing emails. Thank you for the workaround.

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Aug 18, 2014 3:56 PM in response to TheFrameGuy

Had the same problem and it's fixable by disabling the internet for the first form. The error log is basically saying that it can't find the server though, this is one of the many bugs I've gotten since the Mavericks update.

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imshaun

Level 1

0 points

Sep 11, 2014 1:27 PM in response to AlexFa.net

Fantastic fix - with the internet disconnected I was able to get Office365 configured in Mail using the server outlook.office365.com and my full user name .

Thanks!!

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Sep 11, 2014 6:04 PM in response to Remco_

This has been an issue for a while. The work-arounds seem to be effective, but are kludgy and inappropriate for a large roll-out. It would be better if:

Apple releases a fix for Mail.app

or

Apple posts a technical doc about this issue - so we at least have an official work-around

So far, none of that has occurred, so people just search for clues on Google. And this discussion thread has over 4500 views!

Thanks to everyone who has contributed to this post!

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Sep 18, 2014 9:32 AM in response to ilikestuf

Ok, I figured out what causes the crash.

It is caused by "Internet Accounts" in System Preferences.

For some reasons, when Mail.app crashes, it left a broken email account in "Internet Accounts".

All you need is to deleted the broke email account in "Internet Accounts", it will work again.

I think it is caused by the conflicts when you try to create a new email account, while there is still a broken email account undeleted in "Internet Accounts" in System Preferences, causing a collision.

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Oct 2, 2014 6:23 PM in response to Remco_

Just wanted to add my voice to the chorus of people saying "Thank you!" for this simple solution of disconnecting from the Internet before setting up an Outlook 365 account. Such a simple remedy after hours of frustration!

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Philovdm

Level 1

6 points

Oct 4, 2014 1:51 AM in response to Remco_

Thank you REMCO, 7months on this problem is still not fixed. But the work around still work.

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fasncali

Level 1

0 points

Feb 11, 2015 9:17 AM in response to Remco_

I tried setting up my mail account on exchange after i disconnected it from the Internet, but it is still crashing every 3-5 minutes. Any ideas?

Date/Time: 2015-02-11 08:50:12 -0800

OS Version: 10.10.2 (Build 14C109)

Architecture: x86_64h

Report Version: 21

Command: Mail

Path: /Applications/Mail.app/Contents/MacOS/Mail

Version: 8.2 (2070.6)

Build Version: 1

Project Name: Mail

Source Version: 2070006000000000

Parent: launchd [1]

PID: 15325

Event: hang

Duration: 1.00s (process was unresponsive for 1404 seconds before sampling)

Steps: 11 (100ms sampling interval)

Hardware model: MacBookPro11,3

Active cpus: 8

Fan speed: 2161 rpm

--------------------------------------------------

Timeline format: stacks are sorted chronologically

Use -i and -heavy to re-report with count sorting

--------------------------------------------------

Heaviest stack for the main thread of the target process:

11 start + 1 (libdyld.dylib + 13769) [0x7fff94a545c9]

11 NSApplicationMain + 1832 (AppKit + 10772) [0x7fff8800ba14]

11 -[NSApplication run] + 594 (AppKit + 95635) [0x7fff88020593]

11 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194 (AppKit + 145200) [0x7fff8802c730]

11 _DPSNextEvent + 964 (AppKit + 147329) [0x7fff8802cf81]

11 _BlockUntilNextEventMatchingListInModeWithFilter + 71 (HIToolbox + 190123) [0x7fff9290f6ab]

11 ReceiveNextEventCommon + 431 (HIToolbox + 190570) [0x7fff9290f86a]

11 RunCurrentEventLoopInMode + 235 (HIToolbox + 191215) [0x7fff9290faef]

11 CFRunLoopRunSpecific + 296 (CoreFoundation + 464984) [0x7fff87a0c858]

11 __CFRunLoopRun + 927 (CoreFoundation + 466495) [0x7fff87a0ce3f]

11 __CFRunLoopDoSources0 + 269 (CoreFoundation + 469005) [0x7fff87a0d80d]

11 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 (CoreFoundation + 525953) [0x7fff87a1b681]

11 __NSThreadPerformPerform + 347 (Foundation + 417042) [0x7fff85e7fd12]

11 objc_object::sidetable_release(bool) + 236 (libobjc.A.dylib + 137372) [0x7fff94a7689c]

11 -[NSConcreteNotification dealloc] + 63 (Foundation + 12659) [0x7fff85e1d173]

11 objc_object::sidetable_release(bool) + 236 (libobjc.A.dylib + 137372) [0x7fff94a7689c]

11 -[MCActivityMonitor dealloc] + 260 (MailCore + 30787) [0x7fff892f3843]

11 object_dispose + 22 (libobjc.A.dylib + 30101) [0x7fff94a5c595]

11 objc_destructInstance + 119 (libobjc.A.dylib + 30263) [0x7fff94a5c637]

11 object_cxxDestructFromClass(objc_object*, objc_class*) + 127 (libobjc.A.dylib + 51944) [0x7fff94a61ae8]

11 -[MCActivityMonitor .cxx_destruct] + 77 (MailCore + 42605) [0x7fff892f666d]

11 -[MFMessageStore(ReleaseHack) release] + 51 (Mail + 1728178) [0x7fff91b45eb2]

11 __psynch_mutexwait + 10 (libsystem_kernel.dylib + 90470) [0x7fff93875166]

*11 psynch_mtxcontinue + 0 (pthread + 21926) [0xffffff7f80f625a6]

Process: Mail [15325]

Path: /Applications/Mail.app/Contents/MacOS/Mail

Architecture: x86_64

Parent: launchd [1]

UID: 501

Sudden Term: Dirty

Task size: 67550 pages

Note: Unresponsive for 1404 seconds before sampling

Dispatch Thread Hard Limit Reached: 512 (too many dispatch threads blocked in synchronous operations)

Thread 0x4d86ac DispatchQueue 1 11 samples (1-11) priority 46

11 start + 1 (libdyld.dylib + 13769) [0x7fff94a545c9] 1-11

11 NSApplicationMain + 1832 (AppKit + 10772) [0x7fff8800ba14] 1-11

11 -[NSApplication run] + 594 (AppKit + 95635) [0x7fff88020593] 1-11

11 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194 (AppKit + 145200) [0x7fff8802c730] 1-11

11 _DPSNextEvent + 964 (AppKit + 147329) [0x7fff8802cf81] 1-11

11 _BlockUntilNextEventMatchingListInModeWithFilter + 71 (HIToolbox + 190123) [0x7fff9290f6ab] 1-11

11 ReceiveNextEventCommon + 431 (HIToolbox + 190570) [0x7fff9290f86a] 1-11

11 RunCurrentEventLoopInMode + 235 (HIToolbox + 191215) [0x7fff9290faef] 1-11

11 CFRunLoopRunSpecific + 296 (CoreFoundation + 464984) [0x7fff87a0c858] 1-11

11 __CFRunLoopRun + 927 (CoreFoundation + 466495) [0x7fff87a0ce3f] 1-11

11 __CFRunLoopDoSources0 + 269 (CoreFoundation + 469005) [0x7fff87a0d80d] 1-11

11 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 (CoreFoundation + 525953) [0x7fff87a1b681] 1-11

11 __NSThreadPerformPerform + 347 (Foundation + 417042) [0x7fff85e7fd12] 1-11

11 objc_object::sidetable_release(bool) + 236 (libobjc.A.dylib + 137372) [0x7fff94a7689c] 1-11

11 -[NSConcreteNotification dealloc] + 63 (Foundation + 12659) [0x7fff85e1d173] 1-11

11 objc_object::sidetable_release(bool) + 236 (libobjc.A.dylib + 137372) [0x7fff94a7689c] 1-11

11 -[MCActivityMonitor dealloc] + 260 (MailCore + 30787) [0x7fff892f3843] 1-11

11 object_dispose + 22 (libobjc.A.dylib + 30101) [0x7fff94a5c595] 1-11

11 objc_destructInstance + 119 (libobjc.A.dylib + 30263) [0x7fff94a5c637] 1-11

11 object_cxxDestructFromClass(objc_object*, objc_class*) + 127 (libobjc.A.dylib + 51944) [0x7fff94a61ae8] 1-11

11 -[MCActivityMonitor .cxx_destruct] + 77 (MailCore + 42605) [0x7fff892f666d] 1-11

11 -[MFMessageStore(ReleaseHack) release] + 51 (Mail + 1728178) [0x7fff91b45eb2] 1-11

11 __psynch_mutexwait + 10 (libsystem_kernel.dylib + 90470) [0x7fff93875166] 1-11

*11 psynch_mtxcontinue + 0 (pthread + 21926) [0xffffff7f80f625a6] 1-11

Thread 0x4d86be DispatchQueue 2 11 samples (1-11) priority 46

11 _dispatch_mgr_thread + 52 (libdispatch.dylib + 19050) [0x7fff8c2aba6a] 1-11

11 kevent64 + 10 (libsystem_kernel.dylib + 94770) [0x7fff93876232] 1-11

*11 ??? (kernel + 5988368) [0xffffff80007b6010] 1-11

Thread 0x4d87fc DispatchQueue 9 11 samples (1-11) priority 20

11 start_wqthread + 13 (libsystem_pthread.dylib + 5133) [0x7fff947a640d] 1-11

11 _pthread_wqthread + 729 (libsystem_pthread.dylib + 13879) [0x7fff947a8637] 1-11

11 _dispatch_worker_thread3 + 91 (libdispatch.dylib + 77796) [0x7fff8c2b9fe4] 1-11

11 _dispatch_root_queue_drain + 935 (libdispatch.dylib + 18575) [0x7fff8c2ab88f] 1-11

11 _dispatch_client_callout + 8 (libdispatch.dylib + 7187) [0x7fff8c2a8c13] 1-11

11 _dispatch_call_block_and_release + 12 (libdispatch.dylib + 25379) [0x7fff8c2ad323] 1-11

11 ____CFMachPortDeallocate_block_invoke + 30 (CoreFoundation + 590814) [0x7fff87a2b3de] 1-11

11 semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff9387051a] 1-11

*11 semaphore_wait_continue + 0 (kernel + 1373536) [0xffffff800034f560] 1-11

Thread 0x4d8800 DispatchQueue 9 11 samples (1-11) priority 20