Previous 1 2 Next 16 Replies Latest reply: Sep 26, 2015 1:30 PM by Eggbo18
Jan Pienaar Level 1 Level 1

My Macbook Pro had an intermittent green line on the screen, which has now become permanent. On searching the Web I noted that this is a common problem. Surely this should be covered as a manufacturing defect by Apple? Can someone advise?

Reply by Baby Boomer (USofA) on Mar 15, 2014 4:37 AM Helpful

Jan Pienaar wrote:

 

Thanks, it is no longer under normal warranty. I did take it to for test. They say the screen myst be replaced .... about 800$! After payng 2000$, you don't expect to pay another 800$ within 3 years! Surely with so many people having the same problem, this must be covered under a special warranty for manufacturing defects?

 

Read CLICKY CLICK–> Is AppleCare worth it?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

AD Siggy.gif

All replies

  • Baby Boomer (USofA) Level 9 Level 9

    If you are still under warranty and/or have AppleCare, call them.  Let them deal w/it.

    OOW:  Take your Mac to your local Apple Store or an AASP.  Diagnostic testing is FREE!

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    AD Siggy.gif

  • Jan Pienaar Level 1 Level 1

    Thanks, it is no longer under normal warranty. I did take it to for test. They say the screen myst be replaced .... about 800$! After payng 2000$, you don't expect to pay another 800$ within 3 years! Surely with so many people having the same problem, this must be covered under a special warranty for manufacturing defects?

  • Baby Boomer (USofA) Level 9 Level 9

    Jan Pienaar wrote:

     

    Thanks, it is no longer under normal warranty. I did take it to for test. They say the screen myst be replaced .... about 800$! After payng 2000$, you don't expect to pay another 800$ within 3 years! Surely with so many people having the same problem, this must be covered under a special warranty for manufacturing defects?

     

    Read CLICKY CLICK–> Is AppleCare worth it?

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    AD Siggy.gif

  • Jan Pienaar Level 1 Level 1

    Unfortunately AppleCare was not available at the time opf purchase in my home country where I purchased the Macbook Pro. One would anyway not have expected that an Apple product, for which you had paid a premium price, would for no good reason develop such problems so soon. A Google search for "green line macbook pro" results in About 11,000,000 results! Surely there must be something amiss?

  • Baby Boomer (USofA) Level 9 Level 9

    There were free repair program for certain model MBPs but I believe they have all expired.  You can check them out for yourself.

     

    See Articles: http://support.apple.com/kb/TS2377 MacBook Pro: Distorted video or no video issues

    These computers were manufactured between approximately May 2007 and September 2008

     

     

    http://support.apple.com/kb/TS4088 MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

     

     

    How to identify MacBook Pro models

     

     

    Check to see if your country qualifies  ----> EU-wide Consumer Laws

     

     

    You are barking up the wrong tree complaining about "Apple Care."  Macs are machines.  They eventually break down because of moving parts, wear & tear, etc.  Some sooner than others.  Most people get AC for that "piece of mind."  If your country participates in the EU warranty program, it's better than AC.

     

    You have a problem w/Apple's warranty and/or their products post on their Product Feedback website.

     

    We are all just end users like yourself.  Complaining just falls on deaf ears here.  Apple does not visit this message board because it's a user to user community.  Nothing more. 

    Apple involvement.

    Apple may respond to questions but does not formally provide technical support on the Site. Any information that is provided by Apple or Apple employees is offered on an "AS IS" basis without warranties of any kind.

     

     

     

     

     

     

     

     

    AD Siggy.gif

  • Jan Pienaar Level 1 Level 1

    Thanks, I do appreciate your advice. With 11 000 000 hits for this problem, it is perhaps time for the user community to stand up and hold Apple to account?

  • Baby Boomer (USofA) Level 9 Level 9

    Jan Pienaar wrote:

     

    Thanks, I do appreciate your advice. With 11 000 000 hits for this problem, it is perhaps time for the user community to stand up and hold Apple to account?

     

    You didn't click on the links I posted?!?!?!?

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    AD Siggy.gif

  • Jan Pienaar Level 1 Level 1

    I did?

  • clintonfrombirmingham Level 7 Level 7
    expertise.macosx
    Mac OS X

    Jan Pienaar,

     

    Do you have the 15" Early or Late 2011 model?

     

    If so, did you see the discussion here -> https://discussions.apple.com/thread/4766577?tstart=0?

     

    Clinton

  • Jan Pienaar Level 1 Level 1

    I have the:

     

    MacBook Pro (15-Inch, Early 2011)

  • clintonfrombirmingham Level 7 Level 7
    expertise.macosx
    Mac OS X

    Then you are most surely having the problems outlined in the discussion that I linked to.

     

    I had similar issues. I had AppleCare. The logic board was replaced gratis.

     

    So far - after nearly 3 months, no more problems. But some have had their logic baord replaced 3-4 times. The only real 'fix' seems to be to have a new GPU expertly replaced. There's a California company that has a years guarantee on their work.

     

    If I were you, I would take the machine into your local Apple Store or AASP and have them run diagnostics. Your board may pass all tests (mine did) yet the problems persisted. So the logic board was replaced. If you have warranty left, your logic board will be replaced free of charge as well. If you're out of warranty, I would advise getting the GPU replaced rather than paying for a new logic board.

     

    Good luck,

     

    Clinton

     

    EDIT: It's NOT a sreen problem, it's a GPU problem.

     

    Message was edited by: clintonfrombirmingham

  • Jan Pienaar Level 1 Level 1

    I took it to local Apple Store and they say that the display has to be replaced at a cost of about 800$! it is no longer under normal warranty. Surely this should be covered as a manufacturing defect by Apple?

  • clintonfrombirmingham Level 7 Level 7
    expertise.macosx
    Mac OS X

    I believe that you're having the same problem that others are having - a problem with the GPU and not with the screen. The GPU problem is a manufacturing defect - one that Apple has not and probably will not admit to. If your problem is, indeed, a screen problem then it's not any sort of manufacturing defect. It's a simple hardware failure.

     

    If I were you, I would still take it back to your local Apple Store and ask them to check the GPU. But don't get yur hopes up - most of the machines with the faulty GPU pass the tests just fine.

     

    Regardless of what you do, I certainly wouldn't pay for a screen replacement without another round of testing.

     

    Clinton

Previous 1 2 Next