Stolen
My phone got taken and the person put a new passcode on it. When I go to find my iphone it wont let me lock it with a new passcode?
iPhone 4S, iOS 7.1
User profile for user:
mario49
User level:
Community Specialist
Hello bretw27,
Thank you for using Apple Support Communities.
For more information, take a look at:
What to do if your iOS device is lost or stolen
http://support.apple.com/kb/ht5668
http://help.apple.com/icloud/#/mmfc0f0165
Follow the onscreen instructions, keeping the following in mind:
Note: If you forget the passcode, or if you set an EFI firmware password on your Mac before it was lost, then lock it and later find it, you may need to take it to an authorized repair center to unlock it.
- If your iOS device already has a passcode, that passcode is used to lock the device.
- If you’re asked to enter a passcode, that passcode will be required to unlock the device.
- If you’re asked to enter a phone number, enter a number where you can be reached. The number appears on the device’s locked screen.
- If you’re asked to enter a message, you may want to indicate that the device is lost or how to contact you. The message appears on the device’s locked screen.
Have a nice day,
Mario