Can't stop pop-up ads on Safari

Linc Davis wrote:

The right direction is to erase the startup volume, reinstall OS X, and then restore only your documents from a backup. Ask if you need detailed guidance to do that.

Linc, you're constantly giving me a hard time when I tell people infected with actual malware - iWorm in particular - to erase their hard drive and start over, yet you're giving that same advice to someone who is just affected by a bunch of adware and junk software? Is that because there's too much installed and you don't want to bother giving directions for removing it all, or perhaps because you don't know what all of it is?

Montalvoism, certainly Linc is correct that you need to be more cautious about what you're downloading, and erasing the hard drive would be one solution. But it's a drastic solution, and I see no signs in the data you posted that it would be necessary. You have a lot of adware installed, but it can all be removed pretty easily.

Thank you both for your reply and help.

PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[ [:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d; s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in Thunderbolt USB; do o=`SP $b | sed -En '1d;/:$/{s/ *:$//;x;s/\n//p;};/^ *V.* [0N].* /{s/ 0x.... //;s/[()]//g;s/(.*: )(.*)/ \(\2\)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|nt p|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{print "not "}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l | sed -E 's:/Users/[^/]+/:/Users/USER/:g'); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-

Just downloaded and ran "AdwareMedic". It worked for me. Thanks.

hey there! i'm having trouble removing popup's even after i did what you advised, i don't even know what i downloaded that caused this problem. Somehow these words are underlined and it links to another website additionally there all kinds of popups that lead to all kinds of website.

please put me out of this misery, I'm watching youtube video's searching all kinds of solution to get rid of this problem.

Thank you very much for you help! 😁

Download AdWare Medic.

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.

You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

[Process started]

Part 1 of 8 done at … sec
…
Part 8 of 8 done at … sec

The test results are on the Clipboard.

Please close this window.

[Process completed]

The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.

Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.

12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

______________________________________________________________

Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

System Version: OS X 10.8.5 (12F2542)

Kernel Version: Darwin 12.6.0

Boot Mode: Normal

Model: MacBookPro6,2

RAM details

BANK 0/DIMM0:

Size: 4 GB

Speed: 1067 MHz

Status: OK

Manufacturer: 0x857F

BANK 1/DIMM0:

Size: 4 GB

Speed: 1067 MHz

Status: OK

Manufacturer: 0x857F

Battery cycles: 1225

System load advisory

combined level = Bad

- user level = OK

- battery level = Bad

- thermal level = Great

System diagnostics

2015-07-24 AdobeReader hang

2015-07-24 Mail hang

2015-07-31 SophosAVAgent crash

2015-08-05 bnepd crash

2015-08-05 bnepd crash

2015-08-08 Microsoft Outlook hang

User diagnostics

2015-08-02 mdworker crash

2015-08-02 mdworker crash

2015-08-02 mdworker crash

2015-08-02 mdworker crash

2015-08-02 mdworker crash

2015-08-02 mdworker crash

2015-08-02 mdworker crash

2015-08-02 mdworker crash

2015-08-02 mdworker crash

2015-08-02 mdworker crash

Kernel messages

Aug 14 14:40:35 wl0: Roamed or switched channel, reason #8, bssid 2c:b0:5d:d9:22:42

--- last message repeated 1 time ---

Aug 14 22:35:47 Previous Shutdown Cause: -60

Aug 14 22:36:16 PM notification timeout (pid 17, powerd)

Aug 15 12:48:59 wl0: Roamed or switched channel, reason #8, bssid 2c:b0:5d:d9:22:42

--- last message repeated 2 times ---

Aug 15 14:00:39 PM notification timeout (pid 13238, cupsd)

Aug 16 08:46:23 Previous Shutdown Cause: -60

Aug 16 08:46:51 PM notification timeout (pid 17, powerd)

Aug 17 13:24:24 wl0: Roamed or switched channel, reason #8, bssid 10:0d:7f:d8:a0:2a

--- last message repeated 14 times ---

Aug 19 00:50:04 wl0: Roamed or switched channel, reason #8, bssid 00:1f:f3:f8:fa:95

Aug 19 10:48:06 Previous Shutdown Cause: -60

Aug 19 10:48:42 PM notification timeout (pid 17, powerd)

Total CPU usage: user 26%, system 8%

CPU usage by process "SophosAVAgent" with UID 0: 83.7%

Loaded extrinsic kernel extensions

at.obdev.nke.LittleSnitch (4240)

com.sophos.nke.swi (9.2.0)

com.paceap.kext.pacesupport.snowleopard (5.9)

foo.tap (1.0)

foo.tun (1.0)

org.virtualbox.kext.VBoxDrv (2.2.4)

org.virtualbox.kext.VBoxUSB (2.2.4)

org.virtualbox.kext.VBoxNetFlt (2.2.4)

org.virtualbox.kext.VBoxNetAdp (2.2.4)

com.sophos.kext.sav (9.2.0)

Extrinsic daemons

com.sophos.scan

com.sophos.intercheck

com.sophos.webd

com.sophos.autoupdate

com.sophos.notification

com.sophos.sxld

com.sophos.configuration

com.seagate.TBDecorator.plist

com.paceap.pacesupport

net.sourceforge.MonolingualHelper

jp.co.canon.MasterInstaller

com.teamviewer.service

com.teamviewer.Helper

com.sophos.common.servicemanager

com.smithmicro.schedulerdaemon

com.microsoft.office.licensing.helper

com.micromat.TechToolProDaemon

com.google.keystone.daemon

com.google.GoogleML

com.bjango.istatmenusdaemon

com.adobe.SwitchBoard

com.adobe.fpsaud

at.obdev.littlesnitchd

Extrinsic agents

jp.co.canon.UFR2.BackGrounder

jp.co.canon.CUPSCAPT.BackGrounder

com.teamviewer.desktop

com.teamviewer.teamviewer

com.sophos.uiserver

com.sierrawireless.SwitchTool

com.rosettastone.rosettastonedaemon

com.micromat.TechToolProAgent

com.google.keystone.system.agent

com.extensis.FMCore

com.divx.update.agent

com.divx.dms.agent

com.bjango.istatmenusagent

cn.com.zte.usbswapper.plist

at.obdev.LittleSnitchUIAgent

ws.agile.1PasswordAgent

uk.co.markallan.clamxav.freshclam

com.spigot.ApplicationManager

com.smithmicro.cleaning.schedulermailer

com.seagate.dashboard

com.iobit.MacBooster-mini

com.adobe.ARM.UUID

com.adobe.ARM.UUID

launchd items

/Library/LaunchAgents/at.obdev.LittleSnitchUIAgent.plist

(at.obdev.LittleSnitchUIAgent)

/Library/LaunchAgents/cn.com.zte.usbswapper.plist

(cn.com.zte.usbswapper.plist)

/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

(com.adobe.AAM.Startup-1.0)

/Library/LaunchAgents/com.bjango.istatmenusagent.plist

(com.bjango.istatmenusagent)

/Library/LaunchAgents/com.divx.dms.agent.plist

(com.divx.dms.agent)

/Library/LaunchAgents/com.divx.update.agent.plist

(com.divx.update.agent)

/Library/LaunchAgents/com.extensis.FMCore.plist

(com.extensis.FMCore)

/Library/LaunchAgents/com.google.keystone.agent.plist

(com.google.keystone.system.agent)

/Library/LaunchAgents/com.micromat.TechToolProAgent.plist

(com.micromat.TechToolProAgent)

/Library/LaunchAgents/com.rosettastone.rosettastonedaemon.plist

(com.rosettastone.rosettastonedaemon)

/Library/LaunchAgents/com.sierrawireless.SwitchTool.plist

(com.sierrawireless.SwitchTool)

/Library/LaunchAgents/com.sophos.uiserver.plist

(com.sophos.uiserver)

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

(com.teamviewer.teamviewer)

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

(com.teamviewer.desktop)

/Library/LaunchAgents/jp.co.canon.CUPSCAPT.BG.plist

(jp.co.canon.CUPSCAPT.BackGrounder)

/Library/LaunchAgents/jp.co.canon.UFR2.BG.plist

(jp.co.canon.UFR2.BackGrounder)

/Library/LaunchDaemons/at.obdev.littlesnitchd.plist

(at.obdev.littlesnitchd)

/Library/LaunchDaemons/com.adobe.fpsaud.plist

(com.adobe.fpsaud)

/Library/LaunchDaemons/com.adobe.SwitchBoard.plist

(com.adobe.SwitchBoard)

/Library/LaunchDaemons/com.apple.aelwriter.plist

(com.apple.aelwriter)

/Library/LaunchDaemons/com.apple.qmaster.qmasterd.plist

(com.apple.qmaster.qmasterd)

/Library/LaunchDaemons/com.google.GoogleML.plist

(com.google.GoogleML)

/Library/LaunchDaemons/com.google.keystone.daemon.plist

(com.google.keystone.daemon)

/Library/LaunchDaemons/com.micromat.TechToolProDaemon.plist

(com.micromat.TechToolProDaemon)

/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

(com.microsoft.office.licensing.helper)

/Library/LaunchDaemons/com.smithmicro.schedulerdaemon.plist

(com.smithmicro.schedulerdaemon)

/Library/LaunchDaemons/com.sophos.common.servicemanager.plist

(com.sophos.common.servicemanager)

/Library/LaunchDaemons/com.teamviewer.Helper.plist

(com.teamviewer.Helper)

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

(com.teamviewer.service)

/Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist

(jp.co.canon.MasterInstaller)

/Library/LaunchDaemons/net.sourceforge.MonolingualHelper.plist

(net.sourceforge.MonolingualHelper)

/Library/LaunchDaemons/PACESupport.plist

(com.paceap.pacesupport)

Library/LaunchAgents/.dat00fd.000

(com.google.Chrome.framework.service_process/Users/lindydavies/Library/Applicat ion_Support/Google/Chrome)

Library/LaunchAgents/.dat00fe.000

(com.google.Chrome.framework.service_process/Users/lindydavies/Library/Applicat ion_Support/Google/Chrome)

Library/LaunchAgents/com.adobe.ARM.UUID.plist

(com.adobe.ARM.UUID)

Library/LaunchAgents/com.adobe.ARM.UUID.plist

(com.adobe.ARM.UUID)

Library/LaunchAgents/com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID. plist

(com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID)

Library/LaunchAgents/com.apple.MobileMeSyncClientAgent.plist

(com.apple.MobileMeSyncClientAgent)

Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist

(com.apple.Safari)

Library/LaunchAgents/com.iobit.MacBoosterMini.plist

(com.iobit.MacBooster-mini)

Library/LaunchAgents/com.seagate.dashboard.plist

(com.seagate.dashboard)

Library/LaunchAgents/com.smithmicro.cleaning.schedulermailer.plist

(com.smithmicro.cleaning.schedulermailer)

Library/LaunchAgents/com.spigot.ApplicationManager.plist

(com.spigot.ApplicationManager)

Library/LaunchAgents/uk.co.markallan.clamxav.freshclam.plist

(uk.co.markallan.clamxav.freshclam)

Library/LaunchAgents/ws.agile.1PasswordAgent.plist

(ws.agile.1PasswordAgent)

Startup items

/Library/StartupItems/HWNetMgr/HWNetCfg

/Library/StartupItems/HWNetMgr/HWNetMgr

/Library/StartupItems/HWPortDetect/HWPortCfg

/Library/StartupItems/HWPortDetect/HWPortDetect

/Library/StartupItems/StartOuc/RunOuc

/Library/StartupItems/StartOuc/StartOuc

/Library/StartupItems/StartOuc/StartupParameters.plist

/Library/StartupItems/tap/Resources/English.lproj/Localizable.strings

/Library/StartupItems/tap/tap

/Library/StartupItems/tun/Resources/English.lproj/Localizable.strings

/Library/StartupItems/tun/tun

/Library/StartupItems/Virex/Resources/English.lproj/Localizable.strings

/Library/StartupItems/Virex/Resources/French.lproj/Localizable.strings

/Library/StartupItems/Virex/Resources/German.lproj/Localizable.strings

/Library/StartupItems/Virex/Virex

/Library/StartupItems/VirtualBox/Resources/English.lproj/Localizable.strings

/Library/StartupItems/VirtualBox/VirtualBox

/Library/StartupItems/VShieldEPOInterface/Resources/Localizable.strings

/Library/StartupItems/VShieldEPOInterface/StartupParameters.plist

/Library/StartupItems/VShieldEPOInterface/VShieldEPOInterface

Extrinsic loadable bundles

/System/Library/Extensions/BJUSBMP.kext

(jp.co.canon.bj.kext.BJUSBMP)

/System/Library/Extensions/LittleSnitch.kext

(at.obdev.nke.LittleSnitch)

/System/Library/Extensions/MicrosoftMouse.kext

(com.microsoft.driver.MicrosoftMouse)

/System/Library/Extensions/PACESupportFamily.kext

(com.paceap.kext.pacesupport.master)

/System/Library/Extensions/RoxioBluRaySupport.kext

(com.roxio.BluRaySupport)

/System/Library/Extensions/Seagate Storage Driver.kext

(com.seagate.driver.PowSecDriverCore)

/System/Library/Extensions/SophosNetworkInterceptor.kext

(com.sophos.nke.swi)

/System/Library/Extensions/SophosOnAccessInterceptor.kext

(com.sophos.kext.sav)

/Library/Audio/Plug-Ins/Components/A52Codec.component

(com.shepmater.A52Codec)

/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

(net.telestream.wmv.import)

/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin

(com.apple.DVCPROHDAudio)

/Library/Extensions/SophosNetworkInterceptor.kext

(com.sophos.nke.swi)

/Library/Extensions/SophosOnAccessInterceptor.kext

(com.sophos.kext.sav)

/Library/Extensions/tap.kext

(foo.tap)

/Library/Extensions/tun.kext

(foo.tun)

/Library/Extensions/VBoxDrv.kext

(org.virtualbox.kext.VBoxDrv)

/Library/Extensions/VBoxDrvTiger.kext

(org.virtualbox.kext.VBoxDrv)

/Library/Extensions/VBoxNetAdp.kext

(org.virtualbox.kext.VBoxNetAdp)

/Library/Extensions/VBoxNetFlt.kext

(org.virtualbox.kext.VBoxNetFlt)

/Library/Extensions/VBoxUSB.kext

(org.virtualbox.kext.VBoxUSB)

/Library/Extensions/VBoxUSBTiger.kext

(org.virtualbox.kext.VBoxUSB)

/Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle

(com.unsanity.smartcrashreports)

/Library/Internet Plug-Ins/AdobeExManDetect.plugin

(com.AdobeExManDetectLib.AdobeExManDetect)

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

(com.adobe.acrobat.pdfviewer)

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

(com.adobe.acrobat.pdfviewerNPAPI)

/Library/Internet Plug-Ins/DirectorShockwave.plugin

(com.adobe.shockwave.pluginshim)

/Library/Internet Plug-Ins/DivX Web Player.plugin

(com.divx.DivXWebPlayer)

/Library/Internet Plug-Ins/DRM Plugin.bundle

(com.microsoft.DRMPlugin)

/Library/Internet Plug-Ins/EPPEX Plugin.plugin

(jp.co.canon.MIG Plugin)

/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

(net.telestream.wmv.plugin)

/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.webplugin

(net.telestream.wmv.webplugin)

/Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin

(com.Google.GoogleEarthPlugin.plugin)

/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin

(com.google.googletalkbrowserplugin)

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

(com.apple.java.JavaAppletPlugin)

/Library/Internet Plug-Ins/npDDRia.plugin

(com.nuance.npDDRia)

/Library/Internet Plug-Ins/NPDjVu.plugin

(com.lizardtech.NPDjVu)

/Library/Internet Plug-Ins/o1dbrowserplugin.plugin

(com.google.o1dbrowserplugin)

/Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin

(com.microsoft.officelive.browserplugin)

/Library/Internet Plug-Ins/OVSHelper.plugin

(com.divx.OVSHelper)

/Library/Internet Plug-Ins/RealPlayer Plugin.plugin

(com.RealNetworks.RealPlayerPlugin)

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

(com.microsoft.sharepoint.browserplugin)

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

(com.microsoft.sharepoint.webkitplugin)

/Library/Internet Plug-Ins/Silverlight.plugin

(com.microsoft.SilverlightPlugin)

/Library/Internet Plug-Ins (Disabled)/Flash Player.plugin

(com.macromedia.Flash Player.plugin)

/Library/PreferencePanes/Apple Qmaster.prefPane

(com.apple.preference.swamp)

/Library/PreferencePanes/DashboardPreferences.prefPane

(com.seagate.dashboard.preferences)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

/Library/PreferencePanes/Flip4Mac WMV.prefPane

(net.telestream.wmv.prefpane)

/Library/PreferencePanes/GoogleDesktop.prefPane

(com.google.Desktop.PrefPane)

/Library/PreferencePanes/Growl.prefPane

(com.growl.prefpanel)

/Library/PreferencePanes/MacFUSE.prefPane

(com.google.MacFUSE)

/Library/PreferencePanes/Microsoft Mouse.prefPane

(com.microsoft.microsoftmouse)

/Library/PreferencePanes/Perian.prefPane

(org.perian.PerianPane)

/Library/PreferencePanes/Synergy.prefPane

(org.wincent.Synergy)

/Library/PreferencePanes/TechTool Protection.prefPane

(com.micromat.TechToolProProtection)

/Library/PreferencePanes/Tuxera NTFS.prefPane

(com.tuxera.ntfs.mac.prefpane)

/Library/QuickTime/AC3MovieImport.component

(com.cod3r.ac3movieimport)

/Library/QuickTime/DesktopVideoOut.component

(com.apple.DesktopVideoOut)

/Library/QuickTime/DVCPROHDMuxer.component

(com.apple.DVCPROHDMuxer)

/Library/QuickTime/DVCPROHDVideoDigitizer.component

(com.apple.DVCPROHDVideoDigitizer)

/Library/QuickTime/DVCPROHDVideoOutput.component

(com.apple.DVCPROHDVideoOutput)

/Library/QuickTime/DVCPROHDVideoOutputClock.component

(com.apple.DVCPROHDVideoOutputClock)

/Library/QuickTime/DVCPROHDVideoOutputCodec.component

(com.apple.DVCPROHDVideoOutputCodec)

/Library/QuickTime/Flip4Mac WMV Advanced.component

(net.telestream.wmv.advanced)

/Library/QuickTime/Flip4Mac WMV Export.component

(net.telestream.wmv.export)

/Library/QuickTime/Flip4Mac WMV Import.component

(net.telestream.wmv.import)

/Library/QuickTime/iChatTheaterPreview.component

(com.apple.FinalCutPro.iChatTheaterPreview)

/Library/QuickTime/LiveType.component

(com.apple.LiveType.component)

/Library/QuickTime/Motion.component

(com.apple.motion.component)

/Library/QuickTime/Perian.component

(org.perian.Perian)

/Library/QuickTime/XviD_Codec 1.0 alpha.component

(com.yourcompany.XviD_Codec)

/Library/QuickTime/ZyGoAudioS.component

(www.zygodigital.com)

/Library/QuickTime/ZyGoVideo.component

(www.zygodigital.com)

/Library/ScriptingAdditions/Adobe Unit Types.osax

(No bundle ID)

/Library/Spotlight/iWeb.mdimporter

(com.apple.MDImporter.iWeb)

/Library/Spotlight/Microsoft Entourage.mdimporter

(com.microsoft.entourageMDImporter)

Library/Address Book Plug-Ins/SkypeABDialer.bundle

(com.skype.skypeabdialer)

Library/Address Book Plug-Ins/SkypeABSMS.bundle

(com.skype.skypeabsms)

Library/Services/AppDelete.workflow

(No bundle ID)

Library/Services/ToastIt.service

(com.roxio.ToastItService)

Extrinsic shared libraries

/usr/lib/libgutenprint.2.0.3.dylib

DNS (from DHCP): 198.142.0.51

Restricted user files: 462

Font problems: 215

Bad plists

Library/Containers/com.omnigroup.OmniGraffle6/Data/Library/Application Support/The Omni Group/OmniGraffle/Stencils/Common/Colors.gstencil/data.plist

Library/Containers/com.omnigroup.OmniGraffle6/Data/Library/Application Support/The Omni Group/OmniGraffle/Stencils/Science/Circuit Engineering.gstencil/data.plist

Library/Containers/com.omnigroup.OmniGraffle6/Data/Library/Application Support/The Omni Group/OmniGraffle/Stencils/Software/ERD.gstencil/data.plist

Library/Containers/com.omnigroup.OmniGraffle6/Data/Library/Application Support/The Omni Group/OmniGraffle/Stencils/Software/FlowChart.gstencil/data.plist

Library/Containers/com.omnigroup.OmniGraffle6/Data/Library/Application Support/The Omni Group/OmniGraffle/Stencils/Software/Garrett IA.gstencil/data.plist

Library/Containers/com.omnigroup.OmniGraffle6/Data/Library/Application Support/The Omni Group/OmniGraffle/Stencils/Software/Konigi Wireframes.gstencil/data.plist

Library/Containers/com.omnigroup.OmniGraffle6/Data/Library/Application Support/The Omni Group/OmniGraffle/Stencils/Software/UML-General.gstencil/data.plist

Library/Containers/com.omnigroup.OmniGraffle6/Data/Library/Application Support/The Omni Group/OmniGraffle/Stencils/Software/UML-Sequence.gstencil/data.plist

Library/Containers/com.omnigroup.OmniGraffle6/Data/Library/Application Support/The Omni Group/OmniGraffle/Stencils/Software/UML-State.gstencil/data.plist

Library/Containers/com.omnigroup.OmniGraffle6/Data/Library/Application Support/The Omni Group/OmniGraffle/Stencils/Software/UML-UseCase.gstencil/data.plist

Library/Containers/com.omnigroup.OmniGraffle6/Data/Library/Application Support/The Omni Group/OmniGraffle/Templates/Script Analysis 2.gtemplate/data.plist

Library/Containers/com.omnigroup.OmniGraffle6/Data/Library/Application Support/The Omni Group/OmniGraffle/Templates/Script Analysis copy.gtemplate/data.plist

Library/Preferences/com.largetita.adenoid.plist

Library/Preferences/com.systora.softq.plist

Keychains file count: 8

Elapsed time (s): 393

System Version: OS X 10.10.5 (14F27)

Kernel Version: Darwin 14.5.0

Boot Mode: Normal

Model: MacBookPro11,1

System diagnostics

2015-09-02 mds_stores crash

2015-09-02 mds_stores crash

2015-09-09 AppleCameraAssistant crash

User diagnostics

2015-09-09 EPSON Scan crash

2015-09-09 EScanAssistant crash

2015-09-09 EScanAssistant crash

2015-09-09 EScanAssistant crash

Kernel messages

Sep 6 19:17:26 WARNING: hibernate_page_list_setall skipped 21134 xpmapped pages

--- last message repeated 1 time ---

Sep 7 19:26:48 WARNING: hibernate_page_list_setall skipped 2899 xpmapped pages

Sep 7 19:27:39 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)

--- last message repeated 2 times ---

Sep 8 00:11:51 ARPT: 8644.676370: MacAuthEvent en0 Auth result for: 00:fe:f4:2f:78:00 Auth timed out

Sep 8 00:11:55 WARNING: hibernate_page_list_setall skipped 2899 xpmapped pages

Sep 8 00:25:46 WARNING: hibernate_page_list_setall skipped 31232 xpmapped pages

--- last message repeated 1 time ---

Sep 8 08:47:14 WARNING: hibernate_page_list_setall skipped 1767 xpmapped pages

Sep 8 09:52:39 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)

Sep 8 09:52:50 process com.apple.WebKit[4516] caught causing excessive wakeups. Observed wakeups rate (per sec): 155; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45029

Sep 8 10:12:06 process Photos[5893] thread 108154 caught burning CPU! It used more than 50% CPU (Actual recent usage: 55%) over 180 seconds. thread lifetime cpu usage 90.053274 seconds, (75.496776 user, 14.556498 system) ledger info: balance: 90004869712 credit: 90004869712 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 161745410673

Sep 8 11:40:53 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)

Sep 8 11:41:00 msdosfs_find_next_free: error 6 reading FAT for cluster 16780288

--- last message repeated 1 time ---

Sep 8 11:41:00 msdosfs_fat_uninit_vol: error 6 from msdosfs_fat_cache_flush

Sep 8 12:22:55 PM notification timeout (pid 6694, cupsd)

Sep 8 15:06:52 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)

--- last message repeated 2 times ---

Sep 8 21:49:31 WARNING: hibernate_page_list_setall skipped 1767 xpmapped pages

Sep 9 07:04:22 WARNING: hibernate_page_list_setall skipped 56429 xpmapped pages

Sep 9 07:05:34 wl0: Roamed or switched channel, reason #4, bssid 00:fe:f4:2f:78:00, last RSSI -62

Sep 9 07:05:34 [SendRawHCICommand] ### ERROR: EnqueueRequestForController failed (err=e00002d8)

--- last message repeated 5 times ---

Extrinsic daemons

com.vsearch.helper

com.microsoft.office.licensing.helper

com.teamviewer.service

com.SchwabacherHemiprismatic.helper

com.oracle.java.Helper-Tool

com.adobe.fpsaud

com.teamviewer.Helper

Extrinsic agents

com.adobe.ARM.UUID

com.trendmicro.ATLoginItemHelper

com.teamviewer.desktop

com.oracle.java.Java-Updater

com.SchwabacherHemiprismatic.agent

com.google.keystone.user.agent

com.teamviewer.teamviewer

com.vsearch.agent

launchd items

/Library/LaunchAgents/com.oracle.java.Java-Updater.plist

(com.oracle.java.Java-Updater)

/Library/LaunchAgents/com.schwabacherhemiprismatic.agent.plist

(com.SchwabacherHemiprismatic.agent)

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

(com.teamviewer.teamviewer)

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

(com.teamviewer.desktop)

/Library/LaunchAgents/com.vsearch.agent.plist

(com.vsearch.agent)

/Library/LaunchDaemons/com.adobe.fpsaud.plist

(com.adobe.fpsaud)

/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

(com.microsoft.office.licensing.helper)

/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

(com.oracle.java.Helper-Tool)

/Library/LaunchDaemons/com.schwabacherhemiprismatic.daemon.plist

(com.SchwabacherHemiprismatic.daemon)

/Library/LaunchDaemons/com.schwabacherhemiprismatic.helper.plist

(com.SchwabacherHemiprismatic.helper)

/Library/LaunchDaemons/com.teamviewer.Helper.plist

(com.teamviewer.Helper)

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

(com.teamviewer.service)

/Library/LaunchDaemons/com.vsearch.daemon.plist

(com.vsearch.daemon)

/Library/LaunchDaemons/com.vsearch.helper.plist

(com.vsearch.helper)

Library/LaunchAgents/com.adobe.ARM.UUID.plist

(com.adobe.ARM.UUID)

Library/LaunchAgents/com.google.keystone.agent.plist

(com.google.keystone.user.agent)

Extrinsic loadable bundles

/System/Library/Extensions/JMicronATA.kext

(com.jmicron.JMicronATA)

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

(com.adobe.acrobat.pdfviewer)

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

(com.adobe.acrobat.pdfviewerNPAPI)

/Library/Internet Plug-Ins/Flash Player.plugin

(com.macromedia.Flash Player.plugin)

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

(com.oracle.java.JavaAppletPlugin)

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

(com.microsoft.sharepoint.browserplugin)

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

(com.microsoft.sharepoint.webkitplugin)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

/Library/PreferencePanes/JavaControlPanel.prefPane

(com.oracle.java.JavaControlPanel)

Library/Address Book Plug-Ins/SkypeABDialer.bundle

(com.skype.skypeabdialer)

Library/Address Book Plug-Ins/SkypeABSMS.bundle

(com.skype.skypeabsms)

DNS (not

not

not from DHCP): 65.111.161.119

hosts format: ASCII English text, with very long lines

Global login items

/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app

User login items

iTunesHelper

SpeechSynthesisServer

Dropbox

TeamViewer

Google Chrome

AdobeResourceSynchronizer

Restricted user files: 116

Elapsed time (s): 129