Previous 1 23 24 25 26 27 Next 443 Replies Latest reply: Sep 25, 2014 10:15 AM by lb1999 Go to original post Branched to a new discussion.
  • TechTracker Level 1 Level 1 (0 points)

    I have the same problem! It is very frustrating. 5.1 sound is the reason I used Netflix with Apple TV instead of Hulu Plus, and now it is not working! Please fix soon.

  • nickxp Level 1 Level 1 (0 points)

    GO OUT AND BY A SAMSUNG PUT THE APPLE TV ON EBAY AND GET AN ULTRAVIOLET ACCOUT. BOOM BETTER QUALITY AND SOUND BY LIGHT YEARS AND DUMP ATV.

  • Tony Davenport Level 1 Level 1 (10 points)

    Wow - great tip! I'll try that. Which Samsung though? Fridge? Washing machine? I'll also look into this "ULTRAVIOLET ACCOUT" you speak of. I hope it's better than that UVVU thing I tried, which of course didn't have Dolby Digital sound - the issue we are discussing.

  • julianomse Level 1 Level 1 (0 points)

    Same problem here. Apple TV 3 and a Receiver Yamaha RX-V673. The DD logo is missing from the app in Apple TV. It is enabled when I send the movie trough AirPlay from the iPad, but it is a trial-and-error process, as The only way to know if a movie is DD is watching it. The problem already has three months and has not been solved. Very frustrating.

  • Kingoftypos Level 3 Level 3 (740 points)

    julianomse wrote:

     

    Same problem here. Apple TV 3 and a Receiver Yamaha RX-V673. The DD logo is missing from the app in Apple TV. It is enabled when I send the movie trough AirPlay from the iPad, but it is a trial-and-error process, as The only way to know if a movie is DD is watching it. The problem already has three months and has not been solved. Very frustrating.

    I have yet to find a movie that is presented in Hi-Def and not be Dobly Digital. Of course now you'll have to AirPlay it from your iOS device, or from your Mac directly hooked up via HDMI.

     

    Heck, on my iPhone it states a movie is HD. While on my Mac it doesn't say anything like that. But both show it as HD on my system and both put out 5.1. Well actually for the Mac Mini it says it's 7.1, but that's just how the Mac itself presents digital audio. I doubt that use all 7.1 channels. But I do know that it's at least 5.1

     

    I'm using Star Trek Into Darkness as my test movie.

     

    KOT

  • lkrupp Level 4 Level 4 (3,435 points)

    Do we really need to keep rehashing what we all know? Instead of "me too" posts we need to be sending feedback to both Apple and Netflix. Ranting and venting, reaffriming that you can get DD5.1 by using AirPlay does nothing to get the problem fixed. Sending feedbackt o both companies might result in action. Numerous reports say that Apple and Netflix are aware of this. Nothing to do but sit back and wait or chuck the AppleTV and buy a Roku or an Xbox or someother device that works.

     

    Rest assured the second this issue is resolved this thread will light up like a firecracker.

  • webstereo Level 1 Level 1 (0 points)

    Some weeks back I called Netflix to complain about this. I was told it was a known issue that they were trying to fix. Fair enough I thought. I told them the service was no use to me this way and if it continued to be broken I'd cancel. It did work briefly, perhaps for a day, about two weeks or so after that call. At the time I thought it had been fixed. The next time I used it it was broken again. I contacted them again, and had to explain the whole thing over. The operator had no idea about the issue until she contacted an "engineer". So, I informed her I would cancel. When, or perhaps if they fix it I may rejoin. I urge you all to contact them with your displeasure and cancel your accounts. It would seem it's the only way to get them to take notice.

  • Rdgcss Level 1 Level 1 (0 points)

    I'm forced to using my Roku which works just fine with Netflix

  • mrkymrk99 Level 1 Level 1 (0 points)

    I called Netflix and told them to cancel my account and issue a refund. The first person I talked to didn't have the authority to take perform those actions, I had to work with the supervisor. I did get a refund ($7.99)! It's a matter of principal: I wasn't getting what I was paying for. More people should request refunds. This should really be a class action.

  • DustyStorm Level 1 Level 1 (0 points)

    As of 5-26, 5.1 via Airplay no longer working for me

  • Kingoftypos Level 3 Level 3 (740 points)

    Even on a known movie that previously worked in 5.1?

     

    In a previous post, I had stated that a movie that was presented in HD was also in 5.1. I have found that to be untrue. For example, Star Trek 2 and 3, maybe 4 and beyond but I haven't gone that far yet. So far, even though it states HD, it's only in 2.0. Even with me AirPlaying it from my iPhone. I also remember it being 2.0 when I watched them a couple of years ago, but there again that's been a while.

     

    Can someone who has the means to view the movies from other than an AppleTV. Can you confirm Star Treks 2 and 3 if they really are presented in 2.0 or 5.1?

     

    KOT

  • Belo83 Level 1 Level 1 (0 points)

    Canceling your netflix account is probably the best action to take, although a few drops wont even register on their radar. If you cancel you need to tell them why. Maybe that will escalate it.

     

    I can't understand why it would take so long. All it is, is additional channels of audio. Nothing ground breaking here and it worked before...

  • zroger73 Level 1 Level 1 (0 points)

    Although this may be a Netflix problem, I'm personally pointing the finger at Apple. Obviously Netflix is sending out a 5.1 audio stream. Since the Apple TV is the only device NOT handling the 5.1 stream, then in my eyes that is the problem whether or not it is technically the cause. Apple trumps Netflix, so if Apple cared they would have told Netflix to "fix this issue or be gone". At any moment, Apple could start their own competitor to Netflix.

     

    In the mean time, I've resorted to watching Netflix using my old Sony Blu-Ray player. I hate it. The interface is slooow, clunky, and horribly unrefined. Apple does the Netflix user interface right, but what good is it if it's missing 4 channels of audio?

  • Belo83 Level 1 Level 1 (0 points)

    You're probably right, but we can't "cancel" our appletv's. And netflix will have more influence on apple than we will. netflix is a big selling point for appletv.

  • Ray Allen Level 2 Level 2 (395 points)

    9to5 Mac have picked up on the story, lets go and post there as well. To help the problem outside the apple help forum

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