Safari "plugin failure" message

Question

Safari "plugin failure" message

How do I address a "plugin failure" in Safari?

MacBook Pro, OS X Mavericks (10.9), 2.4GHz Intel Core 17, 4GB DDR3

Posted on Mar 19, 2014 6:41 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Mar 19, 2014 7:35 PM in response to Bluelipleader

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Step 1

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post other kinds of diagnostic report — they're very long and not helpful.

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Answer 2

Mar 20, 2014 12:54 PM in response to Linc Davis

Step 1

3/20/14 3:36:11.547 PM ReportCrash[816]: Saved crash report for PluginProcess[815] version 9537 (9537.74.9) to /Users/deleted id/Library/Logs/DiagnosticReports/PluginProcess_2014-03-20-153611_Jamess-MacBoo k-Pro.crash

Step 2

Process: PluginProcess [815]

Path: /System/Library/PrivateFrameworks/WebKit2.framework/PluginProcess.app/Contents/ MacOS/PluginProcess

Identifier: com.apple.WebKit.PluginProcess

Version: 9537 (9537.74.9)

Build Info: WebKit2-7537074009000000~3

Code Type: X86 (Native)

Parent Process: Safari [302]

Responsible: Safari [302]

User ID: 501

PlugIn Path: /Library/Internet Plug-Ins/Silverlight.plugin/Contents/MacOS/agcore

PlugIn Identifier: com.microsoft.SilverlightPlugin

PlugIn Version: 5.1.30214.0 (5.1.30214.0)

Date/Time: 2014-03-20 15:36:05.788 -0400

OS Version: Mac OS X 10.9.2 (13C64)

Report Version: 11

Anonymous UUID: deleted string of letters and numbers

Sleep/Wake UUID: deleted string of letters and numbers

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

VM Regions Near 0:

--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /System/Library/PrivateFrameworks/WebKit2.framework/PluginProcess.app/Contents/ MacOS/PluginProcess

VM_ALLOCATE 0000000000001000-00000000000a2000 [ 644K] ---/--- SM=NUL

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.microsoft.SilverlightPlugin 0x036c14f3 XcpFlatAllocate + 10867

1 com.microsoft.SilverlightPlugin 0x03ccb4b1 StylusPointCollection_InsertItem + 495057

2 com.apple.QuartzCore 0x910ebaa4 CAOpenGLLayerDraw(CAOpenGLLayer*, double, CVTimeStamp const*, unsigned int) + 334

3 com.apple.QuartzCore 0x910eb7a3 -[CAOpenGLLayer _display] + 433

4 com.apple.QuartzCore 0x9109b3d8 CA::Layer::display() + 186

5 com.apple.QuartzCore 0x9109b316 -[CALayer display] + 20

6 com.apple.QuartzCore 0x9109b0fc CA::Layer::display_if_needed(CA::Transaction*) + 690

7 com.apple.QuartzCore 0x9109a870 CA::Layer::layout_and_display_if_needed(CA::Transaction*) + 38

8 com.apple.QuartzCore 0x9109a1c8 CA::Context::commit_transaction(CA::Transaction*) + 292

9 com.apple.QuartzCore 0x91099e2b CA::Transaction::commit() + 393

10 com.apple.QuartzCore 0x910aaa7d CA::Transaction::observer_callback(__CFRunLoopObserver*, unsigned long, void*) + 75

11 com.apple.CoreFoundation 0x9720e35e __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 30

12 com.apple.CoreFoundation 0x9720e2af __CFRunLoopDoObservers + 399

13 com.apple.CoreFoundation 0x971feb35 CFRunLoopRunSpecific + 421

14 com.apple.CoreFoundation 0x971fe97b CFRunLoopRunInMode + 123

15 com.apple.HIToolbox 0x93052b7d RunCurrentEventLoopInMode + 259

16 com.apple.HIToolbox 0x93052902 ReceiveNextEventCommon + 526

17 com.apple.HIToolbox 0x930526dd _BlockUntilNextEventMatchingListInModeWithFilter + 92

18 com.apple.AppKit 0x94628389 _DPSNextEvent + 1602

19 com.apple.AppKit 0x946278b0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119

20 com.apple.AppKit 0x9461a19c -[NSApplication run] + 727

21 com.apple.WebKit2 0x001ec1f3 int WebKit::ChildProcessMain<WebKit::PluginProcess, WebKit::PluginProcessMainDelegate>(int, char**) + 721

22 com.apple.WebKit.PluginProcess 0x000a2dff 0xa2000 + 3583

23 libdyld.dylib 0x965c4701 start + 1

Thread 1:

0 libsystem_kernel.dylib 0x9b540046 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x9657bdcf _pthread_wqthread + 372

2 libsystem_pthread.dylib 0x9657fcce start_wqthread + 30

Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x9b540992 kevent64 + 10

1 libdispatch.dylib 0x9a7fc8ad _dispatch_mgr_invoke + 238

2 libdispatch.dylib 0x9a7fc546 _dispatch_mgr_thread + 52

Thread 3:

0 libsystem_kernel.dylib 0x9b540046 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x9657bdcf _pthread_wqthread + 372

2 libsystem_pthread.dylib 0x9657fcce start_wqthread + 30

Thread 4:

0 libsystem_kernel.dylib 0x9b540046 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x9657bdcf _pthread_wqthread + 372

2 libsystem_pthread.dylib 0x9657fcce start_wqthread + 30

Thread 5:

0 libsystem_kernel.dylib 0x9b53af7a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x9b53a16c mach_msg + 68

2 com.apple.CoreFoundation 0x971ffd29 __CFRunLoopServiceMachPort + 169

3 com.apple.CoreFoundation 0x971ff301 __CFRunLoopRun + 1393

4 com.apple.CoreFoundation 0x971feb1a CFRunLoopRunSpecific + 394

5 com.apple.CoreFoundation 0x971fe97b CFRunLoopRunInMode + 123

6 com.apple.AppKit 0x947d1b68 _NSEventThread + 283

7 libsystem_pthread.dylib 0x9657a5fb _pthread_body + 144

8 libsystem_pthread.dylib 0x9657a485 _pthread_start + 130

9 libsystem_pthread.dylib 0x9657fcf2 thread_start + 34

Thread 6:

0 libsystem_kernel.dylib 0x9b53f7ca __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x9657cd1d _pthread_cond_wait + 728

2 libsystem_pthread.dylib 0x9657ebd9 pthread_cond_wait$UNIX2003 + 71

3 com.apple.CoreServices.CarbonCore 0x9231d682 TSWaitOnCondition + 128

4 com.apple.CoreServices.CarbonCore 0x9231d8a6 TSWaitOnConditionTimedRelative + 186

5 com.apple.CoreServices.CarbonCore 0x922e92eb MPWaitForEvent + 216

6 com.microsoft.SilverlightPlugin 0x036d56c8 wcscat + 48056

7 com.microsoft.SilverlightPlugin 0x039aabac CreateMediaSourceFromStream + 33724

8 com.microsoft.SilverlightPlugin 0x036d5bb0 wcscat + 49312

9 libsystem_pthread.dylib 0x9657a5fb _pthread_body + 144

10 libsystem_pthread.dylib 0x9657a485 _pthread_start + 130

11 libsystem_pthread.dylib 0x9657fcf2 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):

eax: 0x7a6a9480 ebx: 0x7a6afbe0 ecx: 0x95c92f8a edx: 0x041c7a68

edi: 0x7b39a190 esi: 0x7a6afbe0 ebp: 0xbff5ccd8 esp: 0xbff5ccd8

ss: 0x00000023 efl: 0x00010202 eip: 0x036c14f3 cs: 0x0000001b

ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f

cr2: 0x00000000

Logical CPU: 4

Error Code: 0x00000006

Trap Number: 14

I take it that the version of SilverLightPlugin that works for Firefox does not work for Safari (if they share it)

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Answer 3

Linc Davis

Level 10

209,547 points

Mar 20, 2014 4:19 PM in response to Bluelipleader

First, make sure you have the latest version of Silverlight. Then see below.

From the Safari menu bar, select

Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data

and confirm. Test.

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Answer 4

Mar 22, 2014 2:55 PM in response to Linc Davis

Still get error message that plugin failed. I even downloaded latest Silverlight again and installed and that did not solve. I originally got a message to update Silverlight while using Firefox and did so and it works fine for the exact same movie file.

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Answer 5

Linc Davis

Level 10

209,547 points

Mar 22, 2014 3:21 PM in response to Bluelipleader

From the Safari menu bar, select

Safari ▹ Preferences... ▹ Extensions

Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.

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Answer 6

Mar 26, 2014 7:40 AM in response to Linc Davis

Linc,

How do I turn off extensions? Is this like starting the mac in the safe mode? Are you talking about extensions in Safari?

BlueLip

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Answer 7

Linc Davis

Level 10

209,547 points

Mar 26, 2014 8:30 AM in response to Bluelipleader

How do I turn off extensions?

By following the instructions in my last comment.

Is this like starting the mac in the safe mode?

No.

Are you talking about extensions in Safari?

Yes.

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Answer 8

Mar 26, 2014 5:17 PM in response to Linc Davis

Same plugin failure message with extensions off.

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Answer 9

Linc Davis

Level 10

209,547 points

Mar 26, 2014 6:57 PM in response to Bluelipleader

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

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Answer 10

Mar 26, 2014 7:30 PM in response to Linc Davis

Hello, I am currently having this same issue and have tried the above fixes to no avail. Though if i use google chrome I do not have any plugin issues. kinda at a loss as to what to do.

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Answer 11

Mar 27, 2014 8:31 AM in response to ThumbTwitcher

Thumb Twitcher and Linc,

Yes I use Firefox with exactly the same Silverlight plugin, same computer, same internet connection to the same Netflix account and there is no problem. That said and now chastised to read the instructions, I will do the steps you have given, Linc, and report back the results.

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Answer 12

Mar 27, 2014 8:56 AM in response to Bluelipleader

Linc,

This is interesting, several months ago I could not get streaming to work on Xfinity using Firefox although the error message was different. After literally months with Comcast technical support (to no avail) by shear luck I mentioned the problem to a Verizon tech who told me to create a "non-administrator" account which I did and by logging on in that the problem was solved. At some point, I discovered that I no longer needed to use the "guest" account I had created. I figured that someone had fixed the problem with Firefox.

With that long preamble, the streaming works with no problem when I am signed in on a guest account that I created (not the auto-created guest account). This account that I created is also a standard (not an administrator account).

I await your next message.

Blue Lip

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Answer 13

Linc Davis

Level 10

209,547 points

Mar 27, 2014 9:56 AM in response to Bluelipleader

Back up all data.

Triple-click anywhere in the line below on this page to select it:

~/Library/Application Support/Microsoft/Silverlight

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

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Answer 14

Mar 27, 2014 1:31 PM in response to Linc Davis

Linc,

Your first instruction to back up all data, begs a question. Do you mean back up my entire computer? I know there is always a chance that a backup will be needed when messing with programming, but if the chance is anything but very remote, I will opt to live with my problem which is easy to work around. I have 175 GB backup and it takes a while to backup and also to restore and, at the moment, I am under a deadline and need the computer.

If the chance of needing the backup is remote (if I follow your instructions to the letter) than I would give this a shot.

You use the term "contextual menu" there seems to be an asterisk following. I am not sure what a contextural menu i. Will it be obvious? You then say there will be an item selected. Is that item the application that may be running or are those two different things? Then you say relaunch the application--is Safari or some other application?

On the alteranate method using the clipboard and Go menu, when I Go to Folder, a box is going to appear. Again, will this be obvious?

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Answer 15

Linc Davis

Level 10

209,547 points

Mar 27, 2014 2:54 PM in response to Bluelipleader

The need to back up all data is independent of whether you do what I suggested or not. You will eventually lose all data that isn't backed up, no matter what you do. You can't meaningfully use the computer at all without backups.

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