"Replacement needed" appeared on my iPad 2 after software update

My ipad's perfectly fine until I get this message! Appeared after software update. 😟 What do I do?

iPad 2

Posted on Mar 20, 2014 12:48 PM

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124 replies

May 6, 2014 6:02 AM in response to kger

I have been in regular contact with AppleCare who are very helpful. The issue has been escalated to the iOS Engineers (in Australia) and they said the issue is affecting some cellular iPad 2's (WiFi only iPad 2's should not be affected), and is definitely a server backend configuration problem with the cellular connections.


You can prove this by inserting a SIM Card into your cellular iPad 2 and checking the status of the cellular connection to your provider. It should say "Searching..." however I have found that mine says "No Service", causing the iPad failing to activate saying "Replacement Needed". Sometimes a Service or a connection to the cellular network is needed to activate the iPad.


Hopefully I should have another update for you guys soon!

May 7, 2014 3:46 AM in response to youse123

I can now say that my problem has now been resolved. Two of my iPads had the 'Replacement Needed' error and it is now fixed.


Issue: A whole batch of serial numbers went missing in Apple's database, causing your iPad to not be recognised by Apple's activation servers (no joke)


Only solution: You have to ring AppleCare in your respected country and they should escalate your issue to iOS Engineers.


My iPads were 500 days out of warranty and they still managed to fix it. If you have any further questions, post a comment and I'll try to get back to you.


AppleCare contact numbers: http://support.apple.com/kb/HE57

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"Replacement needed" appeared on my iPad 2 after software update

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