Previous 1 2 3 Next 80 Replies Latest reply: Jun 13, 2015 9:44 AM by macginley Branched to a new discussion.
dpktunes1987 Level 1 Level 1 (0 points)

Your computer must be connected to the Internet in order to download the GarageBand sound library. Check your network connection and try again.  What can I do to fix this problem?


OS X Mavericks (10.9.2)
  • greatANOTHERpassword! Level 1 Level 1 (25 points)

    Me too:

     

    Screen Shot 2014-03-20 at 8.17.55 PM.png

  • AngryCitizen Level 1 Level 1 (0 points)

    Same thing - "Check your internet connection" !!! Apple do something?

  • léonie Level 9 Level 9 (78,225 points)

    That may be time-outs. Probably Apple's servers are very busy. I had to try three times until the update installer finally succeeded.  Only then GarageBand proceeded to download the original in-app puchase again as well. It will be a long night.

  • AngryCitizen Level 1 Level 1 (0 points)

    I tried like 10 times already, it didn't help, we'll see what's going on tomorrow

  • Igorek Level 1 Level 1 (0 points)

    its happening with me also after todays content update, its endless loop trying to download all the time and even after it downloaded during install part in the middle says cannot download your not connected to the internet.

    How this possible during install part if the content was already downloaded.

    Apple please do something , every time i open GB its downloading over and over

  • gordmcc Level 1 Level 1 (0 points)

    Add me to the list. Tried more times than I can remember. Hours and hours and hours of frustration.

  • Jay O. Level 1 Level 1 (105 points)

    Arrgghh ! This is very frustrating !!

    I tried at least 5 or 6 times unsucessfully to update the content tonight.

     

    Luckily I was able to transfer what I was working on into Logic and continue on, but I did get some errors in Logic about missing drum samples, and had to use an AU drum machine plug-in to finish what I was doing.

     

    The GB install seems to start over from scratch each time, I must have had about 40 or 50 Gigs of unsucessfully downloaded data wasted tonight.

    I feel sorry for folks with a data cap, stuff like this would push their bill through the roof.

     

    Watching the "audiocontentdownload.apple.com" folder thats hiddden in "/private/var/folders/" I can see that the Garageband updater downloads "GarageBandPremiumContent.pkg " and 3 or 4 "StereoDrumKits***.pkg" files.

     

    The download always seems to choke on either the "StereoDrumKitsRock.pkg" or "StereoDrumKitsR&B.pkg" files. I even tried booting into safe mode, but the download still failed about 5 minutes in.

     

    It would be nice if we could get a direct download link to the content update rather than relying on Garageband's internal update mechanisim.

     

    I was able to pull the urls from the individual ""***pkg.resumeData" files in the "audiocontentdownload.apple.com" folder and download all the update packages to my hard drive directly, but only a couple would launch and install, the last 2 files gave an error about waiting for other files to download so they must be linked somehow to GB's internal update mechanisim., and have to be installed in some sort of sequence.

     

    I've wasted way too much time on this, hopefully things will get sorted on the other end and I will try again tomorrow.

     

    Very frustrating !

     

    - Jay

  • PorkNBeans1973 Level 1 Level 1 (0 points)

    Same issue here, happened yesterday. I tried uninstalling and reinstalling numerous times.

     

    Before anyone suggests to check my internet connection: Yes, my internet connection is fine & more than adequate. I've tried again at 4am my time and same issue. Sometimes it downloads completely then goes to the installing window and then the prompt to login to appstore comes up and the error follows shortly after.

  • PorkNBeans1973 Level 1 Level 1 (0 points)

    Now I have a whole new issue, it finally downloaded and installed but the new content is not there.

    It installs but when I click on what would be the new item it shows the download icon and makes me download it again. It constantly does this regardless of how many times I install it.

  • greatANOTHERpassword! Level 1 Level 1 (25 points)

    Tried again this morning and it worked: the install completed.  Did seem to take a hit to my data useage beyond what I thought it should have been.  Not sure if it actually re-downloaded the content or not.  Your mileage may vary.

  • léonie Level 9 Level 9 (78,225 points)

    Now I have a whole new issue, it finally downloaded and installed but the new content is not there.

    It installs but when I click on what would be the new item it shows the download icon and makes me download it again. It constantly does this regardless of how many times I install it.

    It looks like one part of the download cannot be installed correctly. For me, the installer finished after the third try, but one of the drummers did not install:

    The drum kit "Manchester" is still grayed out, and when I select it, it will activate the download of the in-app purchase all over again.  Everything will install, but "Manchester".

     

    Probably this is caused by the installer problem, that Jay O. pointed out:  Re: It says this everytime I try to download the new content:

  • chevysales Level 1 Level 1 (15 points)

    i have a broadband business connection and i have been getting this constantly all morning.

     

    reading some logs it appears the problem is during the unpacking of files or thats what I get out of reading the log.

     

    i have tried about 10 times this morning.

     

    My greyed out drumkit is "Mowtown Revisited".

  • PorkNBeans1973 Level 1 Level 1 (0 points)

    léonie wrote:

     

    Now I have a whole new issue, it finally downloaded and installed but the new content is not there.

    It installs but when I click on what would be the new item it shows the download icon and makes me download it again. It constantly does this regardless of how many times I install it.

    It looks like one part of the download cannot be installed correctly. For me, the installer finished after the third try, but one of the drummers did not install:

    The drum kit "Manchester" is still grayed out, and when I select it, it will activate the download of the in-app purchase all over again.  Everything will install, but "Manchester".

     

    Probably this is caused by the installer problem, that Jay O. pointed out:  Re: It says this everytime I try to download the new content:

    I don't get any of the new drummers or kits at all, it installs but the content is never actually installed. I've exhausted all the options I can think of from deleting everything and reinstalling fresh to trying to locate the downloaded package (which I can never find).

  • bbuecken Level 1 Level 1 (0 points)

    The same issue here. I cannot "restore" the old content or add the new content (I had an HD error in January, so I had to reinstall everything from the scratch, unfortunately my Time Machine update was also broken..).

    I get the same message that my internet is NOT connected. I tested it with an Linux PC, by tracing the connection, everything's fine, inet is always up on my side.

     

    Apple support claims that they cannot do anything unless I pay for support. Any ideas what it might be... I mean somebody tried to figure out where the files are and deleted them along with Garageband and started from sratch?

     

    Message was edited by: bbuecken

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