Constantly getting ads on safari/firefox/chrome. Brother downloaded a file and have tried EVERYTHING to find this malware but cannot. Can a factory reset help at all?

Hi Linc Davis,

I've read every single word in this thread and I'm not sure I understood.

I had the exact same problem with Harford3. My sister downloaded something from torrent and I started to get the ads and pop ups from the green highlighted words.

I've downloaded the Etresoft and a report was generated but I have no idea what it means.

Here it is:

EtreCheck version: 1.9.11 (43) - report generated May 29, 2014 at 5:42:49 PM GMT+8

Hardware Information:

iMac (20-inch, Early 2008)

iMac - model: iMac8,1

1 2.4 GHz Intel Core 2 Duo CPU: 2 cores

4 GB RAM

Video Information:

ATI Radeon HD 2400 - VRAM: 128 MB

System Software:

OS X 10.9.3 (13D65) - Uptime: 0 days 4:56:43

Disk Information:

WDC WD2500AAJS-40VWA1 disk0 : (250.06 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 249.2 GB (104.78 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

USB Information:

Apple Inc. Built-in iSight

Western Digital Elements 10B8 500.07 GB

EFI (disk1s1) <not mounted>: 209.7 MB

Elements (disk1s2) /Volumes/Elements: 499.73 GB (184.88 GB free)

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple, Inc Apple Keyboard

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Configuration files:

/etc/hosts - Count: 15

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[not loaded] com.gct.driver.gdmuwm (1.0.7) Support

[not loaded] com.roxio.TDIXController (1.7) Support

Startup Items:

AdobeVersionCueCS2: Path: /Library/StartupItems/AdobeVersionCueCS2

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

HWPortDetect: Path: /Library/StartupItems/HWPortDetect

StartOuc: Path: /Library/StartupItems/StartOuc

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.adobe.versioncueCS3.plist Support

[loaded] com.adobe.versioncueCS4.plist Support

[loaded] com.skype.skypeinstaller.plist Support

[not loaded] com.vsearch.daemon.plist Support

[running] com.vsearch.helper.plist Support

[loaded] org.macosforge.xquartz.privileged_startx.plist Support

Launch Agents:

[loaded] com.adobe.CS4ServiceManager.plist Support

[running] com.vsearch.agent.plist Support

[loaded] org.macosforge.xquartz.startx.plist Support

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.mediafire.Desktop.plist Support

User Login Items:

uHD-Agent

iTunesHelper

AdobeResourceSynchronizer

Dropbox

Connect

ZipCloud

Google Drive

ConnectService

Internet Plug-ins:

iPhotoPhotocast: Version: 7.0

FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

Flash Player: Version: 13.0.0.214 - SDK 10.6 Support

AdobePDFViewer: Version: 9.5.5 Support

QuickTime Plugin: Version: 7.7.3

Google Earth Web Plug-in: Version: 7.1 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

Safari Extensions:

Ginger: Version: 0.1.0.40

HoverZoom: Version: 1.7

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

BlueStacks Install Detector: Version: Unknown

3rd Party Preference Panes:

Adobe Version Cue CS2 Support

Adobe Version Cue CS3 Support

Adobe Version Cue CS4 Support

Déjà Vu Support

Flash Player Support

FUSE for OS X (OSXFUSE) Support

Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 232.09 GB Disk used: 134.50 GB

Destinations:

Elements [Local] (Last used)

Total size: 465.41 GB

Total number of backups: 5

Oldest backup: 2014-05-25 16:23:40 +0000

Last backup: 2014-05-28 17:09:26 +0000

Size of backup disk: Adequate

Backup size 465.41 GB > (Disk used 134.50 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

6% WindowServer

4% Safari

3% Finder

2% MediaFire Desktop

1% backupd

Top Processes by Memory:

164 MB Safari

103 MB com.apple.WebKit.WebContent

102 MB mds_stores

102 MB Mail

90 MB backupd

Virtual Memory Information:

148 MB Free RAM

1.27 GB Active RAM

1.04 GB Inactive RAM

546 MB Wired RAM

9.63 GB Page-ins

223 MB Page-outs

What should I do now? I've backed up all my data on an external hard drive with the Time Machine.

You are infected with the Downlite (aka VSearch) adware. For removal instructions, see my Adware Removal Guide.

(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)

I've done the steps by Davis and I think it's okay now?

I think my Mac is a taaaaaaad slow than usual but that's okay? Because that's not as annoying as the ads pop ups etc.

Also, in my Launch Agent folder I don't see any Genieo. Should be okay now right?

Hi thomas_r.,

This EtreCheck was before I did the steps of deleting the files based on what Davis showed.

After that it's only the ones showing in my Launch Agents folder. There isn't even a Launch Daemons folder anymore. So I guess this is all right now?

Oh, there it is. I found the Launch Daemons folder. Sorry. Hahahahaha.

But there was no Vsearch file. So, things should be fine now right?

Hey,

Thanks! I was searching up and down to figure out why I was getting so many ad's. Your website helped me out a lot.

A few months ago I did everything as was said here and it worked 100%. Then a few days ago I downloaded new updates for mac os and updated safari. right after that online ads came back. So I removed those ad files from my macbook and I accidentally emptied the trash before I restarted macbook, so after restarting online ads are still showing up. Can you please tell me what to do and how to fix it.

Linc Davis,

I need your help!

I have the same exact issue as Harford3 but my computer is MicroSoft Window 7; I'm not sure on how to go about searching for the mentioned folders and delete them.

I know this is an Apple thread, but do you mind explaining the steps for Window users?

Thank you soooo very much for your help,

Aziz

Dear Linc Davis,

This is Darren. I also have problem with my google chrome & safari that just pops up a separate ad page constantly. However, I am not sure which one did i accidentally downloaded.

Last login: Fri Jan 9 00:10:39 on ttys000

Darrens-MacBook-Air:~ darrenchen$ System Version: OS X 10.9.5 (13F34)

-bash: syntax error near unexpected token `('

Darrens-MacBook-Air:~ darrenchen$ Kernel Version: Darwin 13.4.0

-bash: Kernel: command not found

Darrens-MacBook-Air:~ darrenchen$ Boot Mode: Normal

-bash: Boot: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ Model: MacBookAir6,2

-bash: Model:: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ System diagnostics

-bash: System: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ 2015-01-02 dbfseventsd,dbfseventsd,gamed,installd,launchd shutdownStall

-bash: 2015-01-02: command not found

Darrens-MacBook-Air:~ darrenchen$ 2015-01-05 Google Chrome Helper spin

-bash: 2015-01-05: command not found

Darrens-MacBook-Air:~ darrenchen$ 2015-01-05 Google Chrome Helper spin

-bash: 2015-01-05: command not found

Darrens-MacBook-Air:~ darrenchen$ 2015-01-05 Google Chrome spin

-bash: 2015-01-05: command not found

Darrens-MacBook-Air:~ darrenchen$ 2015-01-05 dbfseventsd,dbfseventsd,launchd,warmd_agent shutdownStall

-bash: 2015-01-05: command not found

Darrens-MacBook-Air:~ darrenchen$ 2015-01-06 Google Chrome spin

-bash: 2015-01-06: command not found

Darrens-MacBook-Air:~ darrenchen$ 2015-01-06 dbfseventsd,dbfseventsd,gamed,launchd shutdownStall

-bash: 2015-01-06: command not found

Darrens-MacBook-Air:~ darrenchen$ 2015-01-08 Google Chrome Helper spin

-bash: 2015-01-08: command not found

Darrens-MacBook-Air:~ darrenchen$ 2015-01-08 Google Chrome Helper spin

-bash: 2015-01-08: command not found

Darrens-MacBook-Air:~ darrenchen$ 2015-01-08 bluetoothaudiod,dbfseventsd,dbfseventsd,gamed,launchd shutdownStall

-bash: 2015-01-08: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ Kernel messages

-bash: Kernel: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ Jan 6 13:19:02 process Google Chrome He[348] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 6 13:50:46 process WindowServer[92] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 6 19:56:20 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 6 20:02:21 process Google Chrome He[295] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 6 20:05:56 process bluetoothaudiod[259] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 6 20:07:29 process Google Chrome He[331] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 6 21:29:56 process Google Chrome He[447] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 6 22:08:53 process Google Chrome He[444] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 6 22:20:39 process bluetoothaudiod[564] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 7 12:51:23 WARNING: hibernate_page_list_setall skipped 18994 xpmapped pages

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 7 12:56:58 process Google Chrome He[668] caught causing excessive wakeups. Observed wakeups rate (per sec): 175; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45016

-bash: syntax error near unexpected token `('

Darrens-MacBook-Air:~ darrenchen$ Jan 7 13:00:34 process bluetoothaudiod[656] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 7 13:01:06 process Google Chrome He[667] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 8 12:44:22 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 8 12:53:47 process Google Chrome He[297] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 8 12:57:10 process Google Chrome He[351] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 8 12:58:36 process bluetoothaudiod[181] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 8 19:30:43 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 8 19:45:07 process bluetoothaudiod[253] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 8 19:46:31 process Google Chrome He[319] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 8 19:57:57 process Google Chrome He[320] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 8 20:45:05 process Google Chrome He[437] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 8 20:58:19 process Google Chrome He[476] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 8 23:52:14 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

-bash: Jan: command not found

Darrens-MacBook-Air:~ darrenchen$ Jan 8 23:58:19 process Google Chrome He[308] caught causing excessive wakeups. Observed wakeups rate (per sec): 165; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45088

-bash: syntax error near unexpected token `('

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ Extrinsic daemons

-bash: Extrinsic: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ com.v.helper

-bash: com.v.helper: command not found

Darrens-MacBook-Air:~ darrenchen$ com.adobe.fpsaud

-bash: com.adobe.fpsaud: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ Extrinsic agents

-bash: Extrinsic: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ com.fiplab.BatteryHealthHelper

-bash: com.fiplab.BatteryHealthHelper: command not found

Darrens-MacBook-Air:~ darrenchen$ com.v.agent

-bash: com.v.agent: command not found

Darrens-MacBook-Air:~ darrenchen$ com.google.keystone.user.agent

-bash: com.google.keystone.user.agent: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ launchd items

launchd: This program is not meant to be run directly.

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ /Library/LaunchAgents/com.mouse.agent.plist

-bash: /Library/LaunchAgents/com.mouse.agent.plist: Permission denied

Darrens-MacBook-Air:~ darrenchen$ (com.v.agent)

-bash: com.v.agent: command not found

Darrens-MacBook-Air:~ darrenchen$ /Library/LaunchDaemons/com.adobe.fpsaud.plist

-bash: /Library/LaunchDaemons/com.adobe.fpsaud.plist: Permission denied

Darrens-MacBook-Air:~ darrenchen$ (com.adobe.fpsaud)

-bash: com.adobe.fpsaud: command not found

Darrens-MacBook-Air:~ darrenchen$ /Library/LaunchDaemons/com.mouse.daemon.plist

/Library/LaunchDaemons/com.mouse.daemon.plist: line 1: syntax error near unexpected token `newline'

/Library/LaunchDaemons/com.mouse.daemon.plist: line 1: `<?xml version="1.0" encoding="UTF-8"?>'

Darrens-MacBook-Air:~ darrenchen$ (com.v.daemon)

-bash: com.v.daemon: command not found

Darrens-MacBook-Air:~ darrenchen$ /Library/LaunchDaemons/com.mouse.helper.plist

/Library/LaunchDaemons/com.mouse.helper.plist: line 1: syntax error near unexpected token `newline'

/Library/LaunchDaemons/com.mouse.helper.plist: line 1: `<?xml version="1.0" encoding="UTF-8"?>'

Darrens-MacBook-Air:~ darrenchen$ (com.v.helper)

-bash: com.v.helper: command not found

Darrens-MacBook-Air:~ darrenchen$ Library/LaunchAgents/com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID. plist

-bash: Library/LaunchAgents/com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID. plist: No such file or directory

Darrens-MacBook-Air:~ darrenchen$ (com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID)

-bash: com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID: command not found

Darrens-MacBook-Air:~ darrenchen$ Library/LaunchAgents/com.google.keystone.agent.plist

-bash: Library/LaunchAgents/com.google.keystone.agent.plist: Permission denied

Darrens-MacBook-Air:~ darrenchen$ (com.google.keystone.user.agent)

-bash: com.google.keystone.user.agent: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ Extrinsic loadable bundles

-bash: Extrinsic: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ /Library/Internet Plug-Ins/AdobePDFViewer.plugin

-bash: /Library/Internet: No such file or directory

Darrens-MacBook-Air:~ darrenchen$ (com.adobe.acrobat.pdfviewer)

-bash: com.adobe.acrobat.pdfviewer: command not found

Darrens-MacBook-Air:~ darrenchen$ /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

-bash: /Library/Internet: No such file or directory

Darrens-MacBook-Air:~ darrenchen$ (com.adobe.acrobat.pdfviewerNPAPI)

-bash: com.adobe.acrobat.pdfviewerNPAPI: command not found

Darrens-MacBook-Air:~ darrenchen$ /Library/Internet Plug-Ins/Flash Player.plugin

-bash: /Library/Internet: No such file or directory

Darrens-MacBook-Air:~ darrenchen$ (com.macromedia.Flash Player.plugin)

-bash: com.macromedia.Flash: command not found

Darrens-MacBook-Air:~ darrenchen$ /Library/Internet Plug-Ins/Silverlight.plugin

-bash: /Library/Internet: No such file or directory

Darrens-MacBook-Air:~ darrenchen$ (com.microsoft.SilverlightPlugin)

-bash: com.microsoft.SilverlightPlugin: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ User login items

-bash: User: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ iTunesHelper

-bash: iTunesHelper: command not found

Darrens-MacBook-Air:~ darrenchen$ Dropbox.app

-bash: Dropbox.app: command not found

Darrens-MacBook-Air:~ darrenchen$ OpenOffice

-bash: OpenOffice: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ Restricted user files: 81

-bash: Restricted: command not found

Darrens-MacBook-Air:~ darrenchen$

Darrens-MacBook-Air:~ darrenchen$ Elapsed time (s): 80

-bash: syntax error near unexpected token `('

Darrens-MacBook-Air:~ darrenchen$

Hi Paul or anyone else, hopefully you may be able to help.

Thx

John

Problem description:

Chrome is running slow lately and pop ups have been appearing directing me to websites or links that I do not want to see. Specifically:

http://i.30daychange.co/?campaign=2351&ref=30days&b=m&p=32796

http://www.youradexchange.com/ad/window.php?k=54fbeb9db71f0923977.1587745&h=9762 2a0454794692489c55ddda71d79946ceb19f&id=…

EtreCheck version: 2.1.8 (121)

Report generated 8 March 2015 4:57:50 PM AEDT

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (15-inch, Mid 2010) (Technical Specifications)

MacBook Pro - model: MacBookPro6,2

1 2.66 GHz Intel Core i7 CPU: 2-core

4 GB RAM

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 487

Video Information: ℹ️

NVIDIA GeForce GT 330M - VRAM: 512 MB

Color LCD 1440 x 900

spdisplays_display_connector

Intel HD Graphics - VRAM: 288 MB

spdisplays_display_connector

System Software: ℹ️

Mac OS X 10.6.8 (10K549) - Time since boot: 2 days 11:16:52

Disk Information: ℹ️

Hitachi HTS545050B9SA02 disk0 : (465.76 GB)

- (disk0s1) <not mounted> : 210 MB

MacBook HD (disk0s2) / : 499.76 GB (187.11 GB free)

MATSHITADVD-R UJ-898

USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

Configuration files: ℹ️

/etc/launchd.conf - Exists

Kernel Extensions: ℹ️

/Applications/Roxio Toast 6 Titanium/Toast 6 Titanium.app

[not loaded] com.roxio.TDIXController (1.2) [Click for support]

/Library/Sophos Anti-Virus/InterCheck.app

[loaded] com.sophos.kext.sav (7.1.1) [Click for support]

/System/Library/Extensions

[not loaded] com.Aiptek.iokit.driver.USBAtTablet (1.0.0) [Click for support]

[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Click for support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Click for support]

[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]

[not loaded] com.cy.iokit.Morpheus (1.4) [Click for support]

[not loaded] com.smarttech.driver.SupportsInk (1.0.0) [Click for support]

[loaded] com.smarttech.iokit.SMARTBoard (10) [Click for support]

[not loaded] com.tectona.driver.PL2303 (1.3.0) [Click for support]

/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]

/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) [Click for support]

/System/Library/Extensions/IOFireWireMxBt.kext

[not loaded] com.maxtor.iokit.IOFireWireMxBt (3.0.0) [Click for support]

/System/Library/Extensions/MaxtorPowSecDriver.kext

[not loaded] com.Maxtor.driver.PowSecDriver (4.0.0) [Click for support]

/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.RemoteControl.USBLAN.panther (1.6.1) [Click for support]

Startup Items: ℹ️

AdobeVersionCue: Path: /Library/StartupItems/AdobeVersionCue

MxBtDaemon: Path: /Library/StartupItems/MxBtDaemon

Startup items are obsolete in OS X Yosemite

Problem System Launch Daemons: ℹ️

[not loaded] org.samba.winbindd.plist [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.divx.dms.agent.plist [Click for support]

[loaded] com.divx.update.agent.plist [Click for support]

[running] net.culater.SIMBL.Agent.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[not loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[running] com.sophos.autoupdate.plist [Click for support]

[running] com.sophos.intercheck.plist [Click for support]

[running] com.sophos.notification.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.facebook.videochat.[redacted].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]

User Login Items: ℹ️

iTunesHelper UNKNOWN Hidden (missing value)

SIMBL Agent Application (/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app)

Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

Canon IJ Network Scanner Selector2 Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/Resources/SpeechSynthesisServer.app)

HyperPenDriver Application Hidden (/Library/Application Support/Hyperpen Tablet/HyperPenDriver.app)

HotkeyDriver Application Hidden (/Library/Application Support/Hyperpen Tablet/HotkeyDriver.app)

SMARTBoardService Application (/Applications/SMART Technologies/SMART Settings.app/Contents/bin/SMARTBoardService.app)

SMART Ink Application (/Applications/SMART Technologies/SMART Ink.app)

Internet Plug-ins: ℹ️

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

DFusionWebPluginS64: Version: Unknown - SDK 10.6 [Click for support]

DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

EPPEX Plugin: Version: 3.0.5.0 [Click for support]

Unity Web Player: Version: UnityPlayer version 3.1.0f4 [Click for support]

Scorch: Version: 5.2.5 [Click for support]

iPhotoPhotocast: Version: 7.0

MWExWebPlayer: Version: Unknown [Click for support]

DirectorShockwave: Version: 12.0.7r148 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.6.6

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

DFusionWebPlugin: Version: Unknown - SDK 10.4 [Click for support]

CitrixICAClientPlugIn: Version: 11.0.0 [Click for support]

Musicnotes: Version: 1.17.2 [Click for support]

OVSHelper: Version: 1.1 [Click for support]

Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Click for support]

Google Earth Web Plug-in: Version: 5.2 [Click for support]

Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]

SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version

Safari Extensions: ℹ️

AllMyTube

iTube Studio

Audio Plug-ins: ℹ️

iSightAudio: Version: 7.6.6

3rd Party Preference Panes: ℹ️

BDSPrefPane [Click for support]

Citrix online plug-in [Click for support]

Déjà Vu [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Perian [Click for support]

SMART Board [Click for support]

Time Machine: ℹ️

Time Machine information requires OS X 10.7 "Lion" or later.

Top Processes by CPU: ℹ️

3% WindowServer

1% fontd

0% SMART Ink

0% SMARTBoardService

0% InterCheck

Top Processes by Memory: ℹ️

185 MB Google Chrome

94 MB WindowServer

86 MB InterCheck

82 MB Finder

76 MB Google Chrome Helper

Virtual Memory Information: ℹ️

1.41 GB Free RAM

1.68 GB Active RAM

277 MB Inactive RAM

784 MB Wired RAM

306.63 GB Page-ins

24 MB Page-outs

Diagnostics Information: ℹ️

Mar 6, 2015, 05:39:33 AM Self test - passed

You should start you own thread and not thread-jack someone else's (it only confuses things, because it is actually rare that a thread-jacker really has the same problem).

You have a lot of 3rd party additions for only 4GB of RAM. You should cut back.

You have an anti-virus package on your system, which to date, has NEVER been a good idea. They just cause performance problems, kernel panics, and interfere with normal Mac OS X operations.

You most likely do not need the Maxtor software, as Macs are perfectly capable of reading external disks on their own.