Received email shows wrong addressee in ios 7.1

Question

Level 1

8 points

Received email shows wrong addressee in ios 7.1

I have an iPhone 4S running ios 7.1

When I open emails they show an email sent to me with the correct sender name and address but the first addressee is not correct. It shows the same addressee in all my emails. The addressee listed has no relevance to the email.

If I hit reply all, the strange addressee does not come up. It only appears in the original received email.

I have tried deleting the email account and reinstalled it but the problem persists.

What can I do to correct this?

Posted on Mar 23, 2014 10:22 PM

Reply

Answer 1

diesel vdub

Level 7

22,178 points

Mar 24, 2014 3:56 AM in response to Bucoche

Does this same issue occur when looking at the email on another device or computer?

Reply

Answer 2

Bucoche Author

Level 1

8 points

Mar 24, 2014 4:37 AM in response to diesel vdub

It only occurs when I use my iPhone 4s. The same emails on my laptop do not display this problem.

I have rebooted the 4s many times. I also deleted and reinstalled the email account.... same problem.

Reply

Answer 3

diesel vdub

Level 7

22,178 points

Mar 24, 2014 8:16 AM in response to Bucoche

Is it actually displaying an incorrect email or a nickname for the user that email is linked to?

On my iPhone, I have a nickname setup for myself in the contacts app. Any email that I receive on my device to on of the email accounts linked to my contact entry shows that nickname instead of the actual email address.

Reply

Answer 4

Bucoche Author

Level 1

8 points

Mar 24, 2014 8:53 AM in response to diesel vdub

this is not about the addressee, i.e., myself. It is about the names shown as to who the email has been sent to.

It first shows an addressee's name as recorded in my Contacts which is the name for their email address as listed in my Contacts. It happens to be a couple so the name is listed with both of their names. It is always the same name. After that name it shows the correct recipients. This incorrect recipient is always shown first.

I am very careful never to open attachments from unknown sources. I live in China and am their now. I run virus detection software regularly. I use a VPN. I have no viruses that have been detected by Sophos. I update my virus detection software very frequently and run it after downloading.

I don't use or participate in chain mail. My system is clean, as far as I can detect.

I'm going to try deleting that user name from my contacts and see what happens.

Reply

Answer 5

diesel vdub

Level 7

22,178 points

Mar 24, 2014 10:47 AM in response to Bucoche

Most likely, that same email address is listed under another contact, the one that is showing incorrectly.

Reply