Comcast email setup on Macbook with Mavericks question

Question

Comcast email setup on Macbook with Mavericks question

I have searched here, MacRumors, and Comcast, but haven't found an answer to my specific question. I am switching from Verizon to Comcast for my ISP. Trying to configure Comcast in Mac Mail on a late 2013 Macbook using OS 10.9.2.. I have followed the settings suggested by Comcast and posters on here, but still cannot send or receive mail. Is this the culprit? And, if so, how do I change it. When I edit settings it looks good but closes to the Offline setting. Thanks.

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Mar 23, 2014 11:58 PM

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Answer 1

Csound1

Level 9

60,063 points

Mar 24, 2014 2:52 AM in response to davidinvirginia

Post all of the settings, not just the incoming (the server that is 'offline' is the outgoing server)

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Answer 2

Mar 24, 2014 3:49 PM in response to Csound1

Used the settings provided by Comcast in this link.

http://customer.comcast.com/help-and-support/internet/configuring-comcast-email- mac

IMAP Hostname: mail.comcast.net

Incoming: mail.comcast.net

port 995

use SSL checked

Outgoing: smtp.comcast.net

port 587

use SSL checked

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Answer 3

Mar 24, 2014 5:42 PM in response to davidinvirginia

If on the outgoing mail, I enter port 25 only, the "offline" disappears, but still not able to send or receive mail.

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Answer 4

Lanny

Level 6

13,225 points

Mar 24, 2014 6:07 PM in response to davidinvirginia

Don't add the account using the Mail App. Use System Preferences, Internet Accounts, "Add Other Account," and just follow the instructions.

Note: Be sure to delete your prior accounts and SMTP setups, that you made within the Mail application, beforehand.

Additonal note: Because Windows 8 lacks support for POP mail, Comcast has a beta program setup for IMAP. It will work with Mail too, but you have to register with Comcast before attempting to set it up. https://xcsignup.comcast.net/onboardingapps/imap This setup would probably have to be done within the Maill App.

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Answer 5

Mar 24, 2014 6:38 PM in response to davidinvirginia

Go to the Edit SMTP settings.

Select Comcast.

Under the Advanced tab, make sure your password was saved.

Mail doesn't always save this password entry.

This corresponds to these steps:

12.	Click the Advanced tab.
13.	Use custom port (set to 587) should be chosen.
14	Make sure Use Secure Sockets Layer (SSL) has a checkmark.
15.	Make sure Authentication is Password and that User Name and Password are filled in.
16.	Click OK.
17.	Click the Red Button in the upper left and choose to save changes.

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Answer 6

Mar 25, 2014 12:10 AM in response to davidinvirginia

When I go to Comcast's web mail, the test messages I sent are there. So one of the settings is blocking Comcast mail on my Macbook? I've tried the settings recommended here. Will try again tomorrow. Thanks all for your help.

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Answer 7

Mar 30, 2014 3:04 PM in response to davidinvirginia

After deleting my Comcast account and re-doing it 4 times, I started receiving email on the Comcast tab in my Apple Mail. Tested it by sending messages (with attachments) to it from my Verizon account and my Gmail account and it now works. Asked a couple of friends to test it and their messages came through ok. Used the port (in) setting of 995 and the port (out) setting of 597 each time. Don't know why it finally worked, but at least it did. Thanks for your replies.

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Answer 8

Csound1

Level 9

60,063 points

Mar 31, 2014 6:08 AM in response to davidinvirginia

Do you meant 587 (the correct port for outgoing mail) or 597, as you typed.

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Answer 9

Apr 1, 2014 11:45 PM in response to Csound1

587. Also added my gmail account and that seems to be working. Thanks again.

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