"Phantom" text messages? It says I have unread texts when I don't (I have tried everything)

So here's the deal: I'm having the "phantom" message problem where, despite the fact that I have checked all of my texts, I still get the little (1) on the app (or in my case, 36!)


Funny thing is that when I go into the messages (the 36 are from 3 different people) like I have about 17 from a friend, call him Bill, and I go into Bill's messages, it says I have read those 17 and I have 19 left. But when I go back into the main text tab thing, all 36 are still unread. I can't even delete messages. I can't delete the conversation and have it STAY gone (it'll come back after a reboot.)


I have tried everything.


I have tried closing the app. I've googled this problem and have checked and done every solution that seemingly worked for those people. Plugging it into my computer. Holding home and power and letting it reboot. I've cleared the Notifcations bar (the one you drag down). Turning it completely off. I just finished restoring it and IT'S STILL THERE. I am at such a loss and i'm so ******.


The only thing I have left to do is go to an Apple store and demand they fix my phone, which I plan on doing in the next couple of days.


And then these JERKS at Apple say they can't do customer service via the internet unless I shell out $20. Seriously? I might have to get an Andriod when my contract is up.


I am PRAYING this is just some glitch that will go away...

iPhone 5, iOS 7.1

Posted on Mar 25, 2014 12:30 AM

Reply
60 replies

Apr 16, 2017 5:22 PM in response to shouldagonewithandriod

I followed the first comment of asking Siri "read my unread messages" and it found the message and the notification went away. I realized it was actually coming from the "Unknown senders" tab at the top of your Messages app. So if you're getting these, double check that portion of the app and delete/read any messages that are in there.


If one/both of these don't resolve the problem, i'm unsure what else to suggest as a phone restart or hard reset did not solve the problem for me (but it also wasn't technically "phantom" since i just wasn't paying attention that it actually existed within the "unknown senders"

Sep 30, 2014 7:12 AM in response to Billbob2003

Daveemmons had best solution. I had this same problem when I updated to the new iOS software last year. It obviously restored some old message that I may/may not have deleted, but was flagged as ‘unread’. i too went through all my messages (a lot easier on the iPhone 6 plus) and eventually found one from 2012?? I deleted this message which was automated from a service provider and now the alert is gone.

Aug 25, 2014 10:53 AM in response to shouldagonewithandriod

I had the same problem. I tried deleting messages, etc, etc. THIS IS WHAT ACTUALLY WORKED FOR ME AND IT DID IT INSTANTANEOUSLY.


Have Siri help you find the offending message that is causing all the problems. Ask Siri, "Siri, read me my unread messages". She will read the message that is giving you the phantom text notification. She will ask if you want to reply. Just say no. When you return to your homescreen, the unread text notification will be gone. Simple.

Aug 9, 2014 12:45 PM in response to shouldagonewithandriod

I just had this on iOS 7.1.2


I was saw a message notification come through from somebody I knew, read the snippet and a few minutes later when I tried to read in the message app, it was not there (despite the red unread message notification symbol). Coincidently, I accidently copied too much content to my phone at that time and was getting storage full notification on my iPhone, so maybe that screwed up how messages handles unread messages.


I thankfully was able to delete a few messages from that send, which deleted a whole bunch more than I wanted, but it fixed the problem. I then just asked them to re-send their messages.

Mar 25, 2014 6:50 PM in response to AmishCake

That I have.


I also went to the Apple store today. They suggested I use the Cloud thing instead to back up and restore my phone.


DIDN'T WORK.


Ha. So. I think I might have to give up on my phone because this is just...so annoying. Annoying is an understatement. I'm really hoping it just goes away.


If not, BYE BYE Apple phones, hello Samsung!

Nov 11, 2014 2:50 PM in response to edkerner

For anyone struggling with how to do this in iOS 8.1 (where it's woefully hidden):

  • Go to your message stream for an individual (one of the last few people you were messaging, when the problem showed up -- you're going to have to make an educated guess which is the problem message stream).
  • Touch the individual message (the little speech bubble around the words), and HOLD until you see the black popup bubble that says "copy | more ...
    "
  • Select "More..." in that popup bubble.
  • You'll see little circles slide in to the left of all the messages in the stream. The circle next to the message you were touch-and-holding when you clicked "More..." should be blue and have a check mark in it -- it's been selected. Select any others you want to try deleting, to fix this badge count problem. You can click the message bubble, not the circle, in case you have big thumbs like me. When you've selected all that you want to delete:
  • Click on the trash can icon in the very bottom left corner of the screen.

Your final task: wish for a new head of UX with Steve-Jobs-like vision for simplicity and intuitiveness, so that it doesn't take someone with two decades of experience in interaction design to decipher this kind of interface.

<hoping> <hoping> <hoping> 🙂

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"Phantom" text messages? It says I have unread texts when I don't (I have tried everything)

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