LexSchellings my macbook pro

Question

Hardware Information:          MacBook Pro (13-inch, Mid 2012)          MacBook Pro - model: MacBookPro9,2          1 2.5 GHz Intel Core i5 CPU: 2 cores          4 GB RAMVideo Information:          Intel HD Graphics 4000 - VRAM: 1024 MBSystem Software:          OS X 10.9.2 (13C64) - Uptime: 0 days 0:19:3Disk Information:          APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)                    EFI (disk0s1) &lt;not mounted&gt;: 209.7 MB                     Macintosh HD (disk0s2) / [Startup]: 499.25 GB (179.82 GB free)                    Recovery HD (disk0s3) &lt;not mounted&gt;: 650 MB           MATSHITADVD-R   UJ-8A8  USB Information:          Apple Inc. FaceTime HD Camera (Built-in)           Apple Inc. Apple Internal Keyboard / Trackpad           Apple Computer, Inc. IR Receiver           Apple Inc. BRCM20702 Hub                     Apple Inc. Bluetooth USB Host Controller FireWire Information:Thunderbolt Information:          Apple Inc. thunderbolt_busConfiguration files:          /etc/hosts - Count: 1Startup Items:          HWNetMgr: Path: /Library/StartupItems/HWNetMgr          HWPortDetect: Path: /Library/StartupItems/HWPortDetectLaunch Daemons:          [System] com.adobe.fpsaud.plist 3rd-Party support link          [System] com.google.keystone.daemon.plist 3rd-Party support link          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link          [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link          [System] com.oracle.java.JavaUpdateHelper.plist 3rd-Party support link          [System] PPPMonitord.plist 3rd-Party support linkLaunch Agents:          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link          [System] com.google.keystone.agent.plist 3rd-Party support link          [System] com.oracle.java.Java-Updater.plist 3rd-Party support link          [System] Swapper.plist 3rd-Party support linkUser Launch Agents:          [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link          [not loaded] com.macpaw.CleanMyMac.helperTool.plist 3rd-Party support link          [not loaded] ws.agile.1PasswordAgent.plist 3rd-Party support linkUser Login Items:          AdobeResourceSynchronizer          Dropbox          ElementsOrganizerSyncAgentInternet Plug-ins:          o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link          Google Earth Web Plug-in: Version: 6.1 3rd-Party support link          Default Browser: Version: 537 - SDK 10.9          RealPlayer Plugin: Version: (null) 3rd-Party support link          AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link          Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link          Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link          iPhotoPhotocast: Version: 7.0 - SDK 10.8          googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link          NP_2020Player_IKEA: Version: 5.0.94.0 - SDK 10.6 3rd-Party support link          AdobePDFViewer: Version: 10.1.9 3rd-Party support link          GarminGpsControl: Version: 2.9.3.0 Release 3rd-Party support link          Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 3rd-Party support link          QuickTime Plugin: Version: 7.7.3          SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link          JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support linkSafari Extensions:          Add To Amazon Wish List: Version: 1.4          AdBlock: Version: 2.6.18          1Password: Version: 4.1.0Audio Plug-ins:          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9          AirPlay: Version: 2.0 - SDK 10.9          AppleAVBAudio: Version: 203.2 - SDK 10.9          iSightAudio: Version: 7.7.3 - SDK 10.9iTunes Plug-ins:          Quartz Composer Visualizer: Version: 1.4 - SDK 10.93rd Party Preference Panes:          Fan Control  3rd-Party support link          Flash Player  3rd-Party support link          Java  3rd-Party support link          Perian  3rd-Party support linkOld Applications:          iScrapbook:          Version: 3.3.7 - SDK 10.5 3rd-Party support link          ClamXav:          Version: 2.3.3 - SDK 10.5 3rd-Party support link          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app          CORE Keygen:          Version: 1.0 - SDK 10.4                    /Applications/Applications/CORE Keygen.appTime Machine:          Skip System Files: NO          Auto backup: YES          Volumes being backed up:                    Macintosh HD: Disk size: 464.96 GB Disk used: 297.49 GB          Destinations:                    Magruder TC [Network] (Last used)                    Total size: 2                      Total number of backups: 57                     Oldest backup: 2013-04-04 13:06:05 +0000                     Last backup: 2014-03-26 12:21:09 +0000                     Size of backup disk: Excellent                              Backup size 2  &gt; (Disk size 464.96 GB X 3)                    Time Machine Backups [Local]                     Total size: 0 B                     Total number of backups: (null)                     Size of backup disk: Too small                              Backup size 0 B &lt; (Disk used 297.49 GB X 3)          Time Machine details may not be accurate.          All volumes being backed up may not be listed.Top Processes by CPU:               3%          WindowServer               1%          EtreCheck               0%          sysmond               0%          Dropbox               0%          aosnotifydTop Processes by Memory:          164 MB          com.apple.IconServicesAgent          160 MB          mds_stores          147 MB          Safari          147 MB          iTunes          131 MB          MailVirtual Memory Information:          1.02 GB          Free RAM          1.97 GB          Active RAM          350 MB          Inactive RAM          689 MB          Wired RAM          867 MB          Page-ins          0 B          Page-outs

Lexiepex · Accepted Answer

Hi Kigali,enough Ram, enough disk space.1. you can delete the Amazon extension in Safari: you can add to the wish list without that extension.2. you had CleanMyMac on your mac, there are still remnants. What dis you use it for?, did you remove languages? Did you remove binaries? both answers are important.3. You had Ouc. not completely uninstalled.4. You have to remove all entries in SystemPreferences/Accounts&amp;Groups/LoginItems (with the minus sign underneath). This does not uninstall anything just makes that you have to start the apps by hand.5. We get a few things to remove now:--Go to yourname /Library /LaunchAgents folder and delete  com.macpaw.CleanMyMac.helperTool.plist  If it is it not there look in  MacintoshHD /Library/LaunchAgents folder.--In MacintoshHD /Library/StartUpItems  folder delete   HWPortDetect    and   HWNetMgr  Now restart, empty the Trash bin.Answer the questions in point 2: important for how to proceed.Lex

KigaliQT · Answer

working on this.  Ouc - not sure what that is or how to complete the uninstal.CleanMyMac - I believe that was used on my previous MacBook and just came over with the move earlier this year.  have not used it on this unit....I don&#x27;t think I have anyway.  Restarting now.

KigaliQT · Answer

stats after restart:Hardware Information:          MacBook Pro (13-inch, Mid 2012)          MacBook Pro - model: MacBookPro9,2          1 2.5 GHz Intel Core i5 CPU: 2 cores          4 GB RAMVideo Information:          Intel HD Graphics 4000 - VRAM: 1024 MBSystem Software:          OS X 10.9.2 (13C64) - Uptime: 0 days 0:4:17Disk Information:          APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)                    EFI (disk0s1) &lt;not mounted&gt;: 209.7 MB                     Macintosh HD (disk0s2) / [Startup]: 499.25 GB (179.72 GB free)                    Recovery HD (disk0s3) &lt;not mounted&gt;: 650 MB           MATSHITADVD-R   UJ-8A8  USB Information:          Apple Inc. FaceTime HD Camera (Built-in)           Apple Inc. Apple Internal Keyboard / Trackpad           Apple Inc. BRCM20702 Hub                     Apple Inc. Bluetooth USB Host Controller           Apple Computer, Inc. IR Receiver FireWire Information:Thunderbolt Information:          Apple Inc. thunderbolt_busConfiguration files:          /etc/hosts - Count: 1Launch Daemons:          [System] com.adobe.fpsaud.plist 3rd-Party support link          [System] com.google.keystone.daemon.plist 3rd-Party support link          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link          [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link          [System] com.oracle.java.JavaUpdateHelper.plist 3rd-Party support link          [System] PPPMonitord.plist 3rd-Party support linkLaunch Agents:          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link          [System] com.google.keystone.agent.plist 3rd-Party support link          [System] com.oracle.java.Java-Updater.plist 3rd-Party support link          [System] Swapper.plist 3rd-Party support linkUser Launch Agents:          [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link          [not loaded] ws.agile.1PasswordAgent.plist 3rd-Party support linkUser Login Items:          NoneInternet Plug-ins:          o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link          Google Earth Web Plug-in: Version: 6.1 3rd-Party support link          Default Browser: Version: 537 - SDK 10.9          RealPlayer Plugin: Version: (null) 3rd-Party support link          AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link          Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link          Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link          iPhotoPhotocast: Version: 7.0 - SDK 10.8          googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link          NP_2020Player_IKEA: Version: 5.0.94.0 - SDK 10.6 3rd-Party support link          AdobePDFViewer: Version: 10.1.9 3rd-Party support link          GarminGpsControl: Version: 2.9.3.0 Release 3rd-Party support link          Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 3rd-Party support link          QuickTime Plugin: Version: 7.7.3          SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link          JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support linkSafari Extensions:          Add To Amazon Wish List: Version: 1.4          AdBlock: Version: 2.6.18          1Password: Version: 4.1.0Audio Plug-ins:          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9          AirPlay: Version: 2.0 - SDK 10.9          AppleAVBAudio: Version: 203.2 - SDK 10.9          iSightAudio: Version: 7.7.3 - SDK 10.9iTunes Plug-ins:          Quartz Composer Visualizer: Version: 1.4 - SDK 10.93rd Party Preference Panes:          Flash Player  3rd-Party support link          Java  3rd-Party support linkOld Applications:          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app          iScrapbook:          Version: 3.3.7 - SDK 10.5 3rd-Party support link          CORE Keygen:          Version: 1.0 - SDK 10.4                    /Applications/Applications/CORE Keygen.appTime Machine:          Skip System Files: NO          Auto backup: YES          Volumes being backed up:                    Macintosh HD: Disk size: 464.96 GB Disk used: 297.58 GB          Destinations:                    Magruder TC [Network] (Last used)                    Total size: 2                      Total number of backups: 57                     Oldest backup: 2013-04-04 13:06:05 +0000                     Last backup: 2014-03-26 12:21:09 +0000                     Size of backup disk: Excellent                              Backup size 2  &gt; (Disk size 464.96 GB X 3)                    Time Machine Backups [Local]                     Total size: 0 B                     Total number of backups: (null)                     Size of backup disk: Too small                              Backup size 0 B &lt; (Disk used 297.58 GB X 3)          Time Machine details may not be accurate.          All volumes being backed up may not be listed.Top Processes by CPU:               3%          WindowServer               1%          mds               1%          EtreCheck               0%          mdworker               0%          aosnotifydTop Processes by Memory:          135 MB          Safari          131 MB          mds_stores          131 MB          com.apple.IconServicesAgent          119 MB          com.apple.WebKit.WebContent          82 MB          MailVirtual Memory Information:          1.76 GB          Free RAM          1.36 GB          Active RAM          263 MB          Inactive RAM          637 MB          Wired RAM          247 MB          Page-ins          0 B          Page-outs

Lexiepex · Answer

OK, no CMM, not need to Rextore the OS.Help me remember that we have to look at the hosts file later, for now start DiskUtility and do "repair permissions": the permissions of the hosts file may have been compromised.When ready:We go on now:6. in MacintoshHD /Library/LaunchDaemons/  folder   move PPPMonitor.plist out of this folder to a temporary backup folder on the desktop.in MacintoshHD /Library/LaunchAgents/  folder  move  Swapper.plist   to that temporary backup folder also.7. in MacintoshHD /Library/InternetPlugins/  folder  delete  the two AobePDFViewer plugins, the Garmin plugin (when you do not use that anymore), the Sharepointbrowserplugin, the Silverlight plugin, NP_2020Player_IKEA.8. Uninstall  iScrapbook, and ClamXav (I am not sure this is fully Mavericks compatible). -- in MacintoshHD /Library/ApplicationSupport/Microsoft/  delete the Silverlight folder.-- Uninstall the  Core Keygen app !!Now do a restart again, empty the trash bin.make a new etrecheck list.Lex

KigaliQT · Answer

Wow and thanks.Have those two files now in the Temp Backup Folder on desktop.Rest done and now the results:Hardware Information:          MacBook Pro (13-inch, Mid 2012)          MacBook Pro - model: MacBookPro9,2          1 2.5 GHz Intel Core i5 CPU: 2 cores          4 GB RAMVideo Information:          Intel HD Graphics 4000 - VRAM: 1024 MBSystem Software:          OS X 10.9.2 (13C64) - Uptime: 0 days 0:3:20Disk Information:          APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)                    EFI (disk0s1) &lt;not mounted&gt;: 209.7 MB                     Macintosh HD (disk0s2) / [Startup]: 499.25 GB (179.69 GB free)                    Recovery HD (disk0s3) &lt;not mounted&gt;: 650 MB           MATSHITADVD-R   UJ-8A8  USB Information:          Apple Inc. FaceTime HD Camera (Built-in)           Apple Inc. BRCM20702 Hub                     Apple Inc. Bluetooth USB Host Controller           Apple Computer, Inc. IR Receiver           Apple Inc. Apple Internal Keyboard / Trackpad FireWire Information:Thunderbolt Information:          Apple Inc. thunderbolt_busConfiguration files:          /etc/hosts - Count: 1Launch Daemons:          [System] com.adobe.fpsaud.plist 3rd-Party support link          [System] com.google.keystone.daemon.plist 3rd-Party support link          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link          [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link          [System] com.oracle.java.JavaUpdateHelper.plist 3rd-Party support linkLaunch Agents:          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link          [System] com.google.keystone.agent.plist 3rd-Party support link          [System] com.oracle.java.Java-Updater.plist 3rd-Party support linkUser Launch Agents:          [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link          [not loaded] ws.agile.1PasswordAgent.plist 3rd-Party support linkUser Login Items:          NoneInternet Plug-ins:          JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link          Default Browser: Version: 537 - SDK 10.9          Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link          Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 3rd-Party support link          o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link          QuickTime Plugin: Version: 7.7.3          Google Earth Web Plug-in: Version: 6.1 3rd-Party support link          googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link          RealPlayer Plugin: Version: (null) 3rd-Party support link          iPhotoPhotocast: Version: 7.0 - SDK 10.8Safari Extensions:          AdBlock: Version: 2.6.18          1Password: Version: 4.1.0Audio Plug-ins:          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9          AirPlay: Version: 2.0 - SDK 10.9          AppleAVBAudio: Version: 203.2 - SDK 10.9          iSightAudio: Version: 7.7.3 - SDK 10.9iTunes Plug-ins:          Quartz Composer Visualizer: Version: 1.4 - SDK 10.93rd Party Preference Panes:          Flash Player  3rd-Party support link          Java  3rd-Party support linkOld Applications:          NoneTime Machine:          Skip System Files: NO          Auto backup: YES          Volumes being backed up:                    Macintosh HD: Disk size: 464.96 GB Disk used: 297.61 GB          Destinations:                    Magruder TC [Network] (Last used)                    Total size: 2                      Total number of backups: 57                     Oldest backup: 2013-04-04 13:06:05 +0000                     Last backup: 2014-03-26 12:21:09 +0000                     Size of backup disk: Excellent                              Backup size 2  &gt; (Disk size 464.96 GB X 3)                    Time Machine Backups [Local]                     Total size: 0 B                     Total number of backups: (null)                     Size of backup disk: Too small                              Backup size 0 B &lt; (Disk used 297.61 GB X 3)          Time Machine details may not be accurate.          All volumes being backed up may not be listed.Top Processes by CPU:               8%          mds_stores               3%          WindowServer               1%          EtreCheck               0%          mds               0%          imagentTop Processes by Memory:          115 MB          com.apple.IconServicesAgent          66 MB          ocspd          65 MB          mds_stores          45 MB          Dock          33 MB          EtreCheckVirtual Memory Information:          2.30 GB          Free RAM          908 MB          Active RAM          223 MB          Inactive RAM          604 MB          Wired RAM          199 MB          Page-ins          0 B          Page-outs

Lexiepex · Answer

Good work.Now we are going to check out the hosts file:Be very careful now:In Finder  menupoint GO, click the "Go To Folder" line (one from bottom), then fill in the address   /private/etc/   That folder opens, in there you search for a file called    hosts    (just that). COPY it to the desktop, then in Finder click another folder like the documents folder or so.Now CTL+clik the hosts file on the desktop, choose getinfo and add copy to the name. Close the getinfo panel.Double click the hosts.copy file on the desktop, Textedit opens with the text, select all and copy it. Then post it in our next post.Lex

KigaliQT · Answer

### Host Database## localhost is used to configure the loopback interface# when the system is booting.  Do not change this entry.##127.0.0.1          localhost255.255.255.255          broadcasthost::1             localhost fe80::1%lo0          localhost# Block SRS Labs Activation127.0.0.1          activate.adobe.com

Lexiepex · Answer

Yes, what I thought. Your hosts file is compromised, probably by CoreKeygen.Do you still use any illegal copy of  an Adobe app? I must know this, to choose what to do now.Lex

KigaliQT · Answer

My wife advises that the Adobe stuff was loaded by a coworker and has no idea of the orrigin.  So if it looks to you not properly registered than we would agree that it is likely unliscened or whatnot.  She rarely ever uses photoshop components but does use reader regualarly.

Lexiepex · Answer

It is not the Adobe Reader. It is an Adobe app that has been downloaded and bricked with a false license code provided by CoreKeygen and that also changes the hosts file to block access to the adobe sites.You have uninstalled CoreKeygen like I said, I suppose. You should absolutely avoid these kind of things because it may cripple your computer. Ok now that has been said. we will go on:Uninstall  the Adobe stuff  (and I mean really uninstall, not just dragging the app to the Trash). Even the harmless Reader (because Apple Preview is much better).You can delete the   hosts.copy  file on the desktop.Now carefully do the following:Download an app called Textwrangler (in the Appstore, the free version).Then go back to the original hosts file in the way I said above.CTL+click the hosts file and choose open with, then choose Textwrangler.In that window delete the last two lines, instead put  one   #   character as last line.Save the file.Quit Textwrangler.In Finder go out of that folder.To be sure that everything is correct open DiskUtility, choose your disk, and do "repair permissions".You may uninstall Textwrangler (drag it to the trash is enough).Restart, empty Trash.Just one etrecheck to see that I did not forget something.Lex

KigaliQT · Answer

I hear you loud and clear and I think "we" have a lessoned learned here.....Working on your list for her now...

KigaliQT · Answer

Getting the following error when trying to save:The authenticated save for this file failed (application error code: 20004)tried both:### Host Database## localhost is used to configure the loopback interface# when the system is booting.  Do not change this entry.##127.0.0.1          localhost255.255.255.255          broadcasthost::1             localhost fe80::1%lo0          localhost#and### Host Database## localhost is used to configure the loopback interface# when the system is booting.  Do not change this entry.##127.0.0.1          localhost255.255.255.255          broadcasthost::1             localhost fe80::1%lo0          localhost#

Lexiepex · Answer

Both files are good.But yes, I remember: The Appstore one does not allow to do this.Download an app called Appcleaner here: http://freemacsoft.net/appcleaner/Install, (quit Textwrangler if open), open and drag the Textwrangler app on it: deletes completely.Now download Textwrangler from here:http://www.barebones.com/products/textwrangler/install and do with this one what I said above.

KigaliQT · Answer

Amazing!saved.OK, while the disk deal is running - do I put back PPPMonitord and Swapper .plist files back in thier folders?

KigaliQT · Answer

as well should we always use the appcleaner program to remove other programs in the future?