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KigaliQT Author

Level 1

0 points

LexSchellings my macbook pro

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 0:19:3

Disk Information:

APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (179.82 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Configuration files:

/etc/hosts - Count: 1

Startup Items:

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

HWPortDetect: Path: /Library/StartupItems/HWPortDetect

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link

[System] com.oracle.java.JavaUpdateHelper.plist 3rd-Party support link

[System] PPPMonitord.plist 3rd-Party support link

Launch Agents:

[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.oracle.java.Java-Updater.plist 3rd-Party support link

[System] Swapper.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[not loaded] com.macpaw.CleanMyMac.helperTool.plist 3rd-Party support link

[not loaded] ws.agile.1PasswordAgent.plist 3rd-Party support link

User Login Items:

AdobeResourceSynchronizer

Dropbox

ElementsOrganizerSyncAgent

Internet Plug-ins:

o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

Google Earth Web Plug-in: Version: 6.1 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

RealPlayer Plugin: Version: (null) 3rd-Party support link

AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link

Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

iPhotoPhotocast: Version: 7.0 - SDK 10.8

googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

NP_2020Player_IKEA: Version: 5.0.94.0 - SDK 10.6 3rd-Party support link

AdobePDFViewer: Version: 10.1.9 3rd-Party support link

GarminGpsControl: Version: 2.9.3.0 Release 3rd-Party support link

Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link

JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link

Safari Extensions:

Add To Amazon Wish List: Version: 1.4

AdBlock: Version: 2.6.18

1Password: Version: 4.1.0

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:

Fan Control 3rd-Party support link

Flash Player 3rd-Party support link

Java 3rd-Party support link

Perian 3rd-Party support link

Old Applications:

iScrapbook: Version: 3.3.7 - SDK 10.5 3rd-Party support link

ClamXav: Version: 2.3.3 - SDK 10.5 3rd-Party support link

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

CORE Keygen: Version: 1.0 - SDK 10.4

/Applications/Applications/CORE Keygen.app

Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 297.49 GB

Destinations:

Magruder TC [Network] (Last used)

Total size: 2

Total number of backups: 57

Oldest backup: 2013-04-04 13:06:05 +0000

Last backup: 2014-03-26 12:21:09 +0000

Size of backup disk: Excellent

Backup size 2 > (Disk size 464.96 GB X 3)

Time Machine Backups [Local]

Total size: 0 B

Total number of backups: (null)

Size of backup disk: Too small

Backup size 0 B < (Disk used 297.49 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

3% WindowServer

1% EtreCheck

0% sysmond

0% Dropbox

0% aosnotifyd

Top Processes by Memory:

164 MB com.apple.IconServicesAgent

160 MB mds_stores

147 MB Safari

147 MB iTunes

131 MB Mail

Virtual Memory Information:

1.02 GB Free RAM

1.97 GB Active RAM

350 MB Inactive RAM

689 MB Wired RAM

867 MB Page-ins

0 B Page-outs

Posted on Mar 26, 2014 7:22 AM

Top-ranking reply

Lexiepex

Level 6

14,102 points

Posted on Mar 26, 2014 7:49 AM

Hi Kigali,

enough Ram, enough disk space.

1. you can delete the Amazon extension in Safari: you can add to the wish list without that extension.

2. you had CleanMyMac on your mac, there are still remnants. What dis you use it for?, did you remove languages? Did you remove binaries? both answers are important.

3. You had Ouc. not completely uninstalled.

4. You have to remove all entries in SystemPreferences/Accounts&Groups/LoginItems (with the minus sign underneath). This does not uninstall anything just makes that you have to start the apps by hand.

5. We get a few things to remove now:

--Go to yourname /Library /LaunchAgents folder and delete com.macpaw.CleanMyMac.helperTool.plist

If it is it not there look in MacintoshHD /Library/LaunchAgents folder.

--In MacintoshHD /Library/StartUpItems folder delete HWPortDetect and HWNetMgr

Now restart, empty the Trash bin.

Answer the questions in point 2: important for how to proceed.

Lex

View in context

25 replies

Lexiepex

Level 6

14,102 points

Mar 26, 2014 11:30 AM in response to KigaliQT

I don't think so. I think they were only remnants from the past. Wait a few days, before deleting them.

Does everything work now?

MadMacs0

Level 5

5,227 points

Mar 26, 2014 11:35 AM in response to Lexiepex

LexSchellings wrote:

8. Uninstall ...ClamXav (I am not sure this is fully Mavericks compatible).

No issues have been reported and all versions since 2.5 (Aug 2013) contain a work-around for an issue with the way Mavericks uses DNS.

KigaliQT Author

Level 1

0 points

Mar 26, 2014 11:37 AM in response to Lexiepex

ok, finished running diskutility, restart and empty trash.

I still see two com.adobe...... items but am unable to find them to delete?

Certainly feels much faster at this stage! Really appreciate your assistance. My wife will be thrilled so thanks for sticking with me on the step by step.

here are resutls of current EtreCheck:

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 0:3:11

Disk Information:

APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (179.29 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.barebones.authd.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link

[System] com.oracle.java.JavaUpdateHelper.plist 3rd-Party support link

Launch Agents:

[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.oracle.java.Java-Updater.plist 3rd-Party support link

User Launch Agents:

[not loaded] ws.agile.1PasswordAgent.plist 3rd-Party support link

User Login Items:

None

Internet Plug-ins:

JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 3rd-Party support link

o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

Google Earth Web Plug-in: Version: 6.1 3rd-Party support link

googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

RealPlayer Plugin: Version: (null) 3rd-Party support link

iPhotoPhotocast: Version: 7.0 - SDK 10.8

Safari Extensions:

AdBlock: Version: 2.6.18

1Password: Version: 4.1.0

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:

Flash Player 3rd-Party support link

Java 3rd-Party support link

Old Applications:

None

Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 297.99 GB

Destinations:

Magruder TC [Network] (Last used)

Total size: 2

Total number of backups: 57

Oldest backup: 2013-04-04 13:06:05 +0000

Last backup: 2014-03-26 12:21:09 +0000

Size of backup disk: Excellent

Backup size 2 > (Disk size 464.96 GB X 3)

Time Machine Backups [Local]

Total size: 0 B

Total number of backups: (null)

Size of backup disk: Too small

Backup size 0 B < (Disk used 297.99 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

4% WindowServer

3% mds_stores

3% SystemUIServer

1% EtreCheck

1% hidd

Top Processes by Memory:

106 MB com.apple.IconServicesAgent

66 MB ocspd

61 MB mds_stores

41 MB Dock

34 MB WindowServer

Virtual Memory Information:

2.30 GB Free RAM

888 MB Active RAM

221 MB Inactive RAM

630 MB Wired RAM

198 MB Page-ins

0 B Page-outs

Lexiepex

Level 6

14,102 points

Mar 26, 2014 11:42 AM in response to KigaliQT

1. Normally good and honest apps have their own uninstaller, that should do it. Apps from the Appstore either have an uninstaller, read the help files, or can be dragged to the Trash.

If there is no uninstaller to find, and/or the App is from dubious origin, you can use Appcleaner.

2. Advice: allways download apps from the devlopers sites, never from sites as download.com, or cnet.com, or other "bulk" sites: often there are trackers built-in in those sites...

3. And another advice: do never use socalled torrent apps (uTorrent, Bittorrent and so on), and certainly not download apps with that (crippling like CoreKeygen use). These torrent apps have to publish your IP address and other info in order to be able to do the downloads.

4. And still another advice: read about safety: thesafemac.com from a trusted contributor in this forum.

Happy?

Lex

KigaliQT Author

Level 1

0 points

Mar 26, 2014 11:48 AM in response to Lexiepex

Thrilled Lex. My wife is going to be very happy her computer is functional again. Thank you for the patience and the link to safety issues the whole family will review.

Advise if those two Adobe things need to be dumpted and how to find them, I will keep looking for them otherwise.

Blessings,

MadMacs0

Level 5

5,227 points

Mar 26, 2014 11:51 AM in response to KigaliQT

KigaliQT wrote:

should we always use the appcleaner program to remove other programs in the future?

I'd like to jump in here and say that you should always check with the developer first for the proper way to uninstall their software. Only they really know where everything is. The only thing AppCleaner knows is the name of the software and usually the developer's name, so it searches what it is allowed to see of your hard drive and pulls those files, as well. Two potential problems with this:

1) There can be files that support more than one application from the same developer. Adobe comes to mind here. Removing shared files can cripple those other applications.

2) Many applications install files with names that are not associated with the app or the developer. Those files will not be found. Malware installations almost always resort to such tactics. ClamXav installs a scan engine from ClamAV® that will not be found by AppCleaner.

If the developer does not provide an un-installer or at least instructions, then the use of utilities such as AppCleaner can be useful, but use care as there is still the possibility of problem 1). A third way is to use a utility such as EasyFind or Find Any File to search for app and developer names. Either will do a better job of locating such files than either Spotlight or the Finder.