Can't Activate with my Apple ID

Hi, i just erase all settings and contents on my iPad. On the activation page, it stated an unknown Apple ID is link with my iPad which is (1xxxxx@1xxxx.com) and i don't even know what is this. I bought this iPad 2 years ago from apple store and the serial number on the receipt is exactly the same as my iPad. So, i am the first owner of this iPad and i use the same Apple ID for all my apple device (iPhone, macbook, iPad). Therefore, i have no idea why my iPad is link with an unknown Apple ID. Is there someone can give me a hand on this issue ? Thank you.

Hi! i have a an ipad mini now ready to updates the new IOS is 8 but they say i have to use the old apple id? but i thing that the old id have been lock or stolen? now i can't activate my Ipad mini with that an old apple id! i was try to get reset in the www.apple.com but did't work? what should i do now? and how i cancel the new IOS 8 to use again IOS 7? thank you first

Ipad IOS 7

boyxinh1516

boyxinh1516 wrote:

Hi! i have a an ipad mini now ready to updates the new IOS is 8 but they say i have to use the old apple id? but i thing that the old id have been lock or stolen? now i can't activate my Ipad mini with that an old apple id! i was try to get reset in the www.apple.com but did't work? what should i do now? and how i cancel the new IOS 8 to use again IOS 7? thank you first

What do you mean by 'the old id have been lock or stolen?' If the ID in question is yours then you will have to find its password and use it to unlock the iPad. If it's a second-hand iPad and the previous owner has Activation Locked it then only he can unlock it. If you can't contact him to do this you will not able to use the device. And you can't downgrade the version of iOS - even if you could it wouldn't get round the Activation Lock.

I locked myself out of my iPod and when i reset it i redid all the settings, but when it came to the "sign in with the apple id that was used to set up this ipod,'' i didn't know what to do. when i locked myself out, i threw away the paper that i wrote my apple id password on and cant get in now. can anyone help me or do i have to send it in to apple? 😕

I'm having the same issue as everyone else . My dad bought me an iPad brand new in the package and everything in 2013 approx. So I updated my iPad yesterday and after updating my iPad and it restarted I wanted to remove everything off of it so I went to "erase all contents and settings", and when it turned back on to the activate screen it said " currently linked to an apple ID (k*****yahoo.com) ". I don't understand why its linked to a totally different account when I set this iPad up my self with my own apple account when i got it . So my Question here is " If I was to take my iPad to the apple store Would they be able to reset my iPad or can I call apple support and have them help me reset it ?

HI everyone , i do have the same problem the only difference the mobile is mine, the problem i lost access to the email linked to that apple id, i contacted microsoft and they said there is nothing i can do to get that email back, does that means that my iphone is now useless? I also losted the aplle id password of course. There is something i can do considering that mobile is mine.??Thanks for your help

If there is an error message, what is the exact

complete text of that error message?

You need to provide more information before someone

may offer a solution.

Writing an effective Apple Support Communities question

how do you "release" it. I have this same problem with our work ipad. It was originally set up with someones personal apple ID (whom still works here). How do we get it to be released from who originally set it up?

There is definitely a problem with the activation lock. I have an iPhone 6s which needed a reset after putting in the wrong code too many times. Did the reset button can't get beyond the **** activation lock. It's the same idea as I used to log in to this page!

Bought brand new not second hand or stolen.

Called apple and they don't even know. My next phone will not be an iPhone.

If anyone knows the answer because apple doesn't seem too.

This same thing is happening to my iPod, I've logged onto my Apple ID and my iPod doesn't appear and my iPod asks for my Apple ID and I put the correct username and password in and it says my Apple ID cannot be used to reset this IPod Please Help

i have the same problem, but with my ipod touch. Its an used ipod but I saw the previous owner log out his id and then i'm logged in. I came home and restored my ipod with my laptop and cant activate my ipod. it's currently linked to an Apple id n*****@gmail.com which is not my id. So i'm try to contact the previous owner and ask him to log in with his id and guess what, it doesnt work either. can anybody help me ?

(sorry for the English)

Hello.... I have this same email n*****@gmail.com linked to my iPad ,,,and can't activate it. Did you ever find out what this email was completely and the password by chance? THANKS for any reply

OK...thanks for taking the time and giving me a solid reply.

Much Appreciated !

Hi, i just erase all settings and contents on my iPad. On the activation page, it stated an unknown Apple ID is link with my iPad which is (1xxxxx@1xxxx.com) and i don't even know what is this. I bought this iPad 2 years ago from apple store and the serial number on the receipt is exactly the same as my iPad. So, i am the first owner of this iPad and i use the same Apple ID for all my apple device (iPhone, macbook, iPad). Therefore, i have no idea why my iPad is link with an unknown Apple ID. Is there someone can give me a hand on this issue ? Thank you.