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Level 1

0 points

Updated to OS X 10.6.8 and now Safari will not open

I have a MacBook 4.1, which I have never had a problem with other than inability to sync with a recently purchased iPad, so I decided to upgrade to OS X 10.6.8 to solve that problem and allow me to load some apps that also require an upgrade. I completed the installation of OS X 10.6.3 from disc and updated to 10.6.8, then updated other apps, including Safari to v.5.1.10. Everything works fine except Safari, which now will not open. I've looked through the forum and tried a couple of suggestions (deleting Local Storage folder, toggling IPv6 off, switching to 32-bit mode), but nothing works. I'm using the iPad at the moment to connect. Any idea what the problem is? I believe I had Safari 4.0.2 before upgrading - can that be reinstalled, and if so, how? Thanks.

MacBook, Mac OS X (10.6.8), Safari 5.1.10 will not open

Posted on Mar 28, 2014 3:39 PM

25 replies

cagforest Author

Level 1

0 points

Mar 30, 2014 11:37 AM in response to andyBall_uk

I had checked the bit mode before as suggested, and toggled it between 32 & 64-bit mode to see if it made a difference. It didn't, and it the 32-bit box is currently unchecked.

I also uninstalled a Safari extension called ClipConverter, which I recently installed and had been working fine before the OS upgrade. I opened in Guest Account mode and restarted, and Safari opens, but when I switch back to my account, Safari still will not open.

andyBall_uk

Level 7

20,516 points

Mar 30, 2014 12:21 PM in response to cagforest

& Safe mode ?.

If crashes persist in the usual account in Safe mode, then it's less likely to be third party software, & more likely to be some per-user plist file or cache.

Many Safari crash logs give very obvious pointers to the cause : this one doesn't beyond it seeming to be in 32 bit mode & (maybe) suggesting some add-on software.

Since Safari won't open, I presume that you removed clipconverter from Home/Library/Safari/Extensions... is that folder now empty ?.

If not, drag any extension files to the Desktop or some other folder & test.

cagforest Author

Level 1

0 points

Mar 30, 2014 2:04 PM in response to andyBall_uk

I also tried starting in safe mode - no luck.

Mar 30, 2014 2:17 PM in response to andyBall_uk

Be aware that if Safari is affected by a plugin/extension of some kind, Safe Boot won't have any affect on whether it tries to load it.

cagforest, assuming clearing out the extensions folder (per andy's suggestion) doesn't sort it, can you please list out the files found in all the directories TS3230 asked you to check, by folder?

cagforest Author

Level 1

0 points

Mar 31, 2014 5:27 AM in response to jeffreyfromtas

There is one more recent Safari crash report that appeared yesterday. See below. I know the 32-bit box was unchecked at this time. I'll reply to jeffreyfromtas' last post separately dueto the length of this one.

Process: Safari [595]

Path: /Applications/Safari.app/Contents/MacOS/Safari

Identifier: com.apple.Safari

Version: 5.1.10 (6534.59.10)

Build Info: WebBrowser-75345910~1

Code Type: X86-64 (Native)

Parent Process:
launchd [117]

Date/Time: 2014-03-30 14:00:42.370 -0400

OS Version: Mac OS X 10.6.8 (10K549)

Report Version:
6

Exception Type:
EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010

Crashed Thread:
0
Dispatch queue: com.apple.main-thread

Thread 0 Crashed:
Dispatch queue: com.apple.main-thread

0 com.apple.Safari.framework 0x00007fff85340048 -[BrowserDocument shouldClose] + 237

1 com.apple.Safari.framework 0x00007fff8537b511 -[BrowserWindowControllerMac windowShouldClose:] + 75

2 com.apple.AppKit 0x00007fff872e8e5d -[NSWindow _document:shouldClose:contextInfo:] + 133

3 com.apple.Safari.framework 0x00007fff853741e9 -[BrowserWindow tryToCloseNowThatWindowControllerIsReady] + 39

4 com.apple.Safari.framework 0x00007fff85374250 -[BrowserWindow __close] + 101

5 com.apple.AppKit 0x00007fff872e8cbc -[NSWindow _close:] + 142

6 com.apple.AppKit 0x00007fff87200eda -[NSApplication sendAction:to:from:] + 95

7 com.apple.Safari.framework 0x00007fff853189c4 -[BrowserApplication sendAction:to:from:] + 82

8 com.apple.AppKit 0x00007fff87200e39 -[NSControl sendAction:to:] + 94

9 com.apple.AppKit 0x00007fff8728c84b -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1715

10
com.apple.AppKit 0x00007fff872bd37a -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 555

11
com.apple.AppKit 0x00007fff8728b2f5 -[NSControl mouseDown:] + 624

12
com.apple.AppKit 0x00007fff872e8c22 -[_NSThemeWidget mouseDown:] + 87

13
com.apple.AppKit 0x00007fff871a53a7 -[NSWindow sendEvent:] + 5409

14
com.apple.Safari.framework 0x00007fff8557bd2a -[Window sendEvent:] + 112

15
com.apple.Safari.framework 0x00007fff85374e37 -[BrowserWindow sendEvent:] + 323

16
com.apple.AppKit 0x00007fff870daafa -[NSApplication sendEvent:] + 4719

17
com.apple.Safari.framework 0x00007fff853191e3 -[BrowserApplication sendEvent:] + 1019

18
com.apple.AppKit 0x00007fff870716de -[NSApplication run] + 474

19
com.apple.AppKit 0x00007fff8706a3b0 NSApplicationMain + 364

20
com.apple.Safari.framework

0x00007fff854d956a SafariMain + 200

21
com.apple.Safari
0x0000000100000f1c 0x100000000 + 3868

Thread 1:
Dispatch queue: com.apple.libdispatch-manager

0 libSystem.B.dylib 0x00007fff866b6c0a kevent + 10

1 libSystem.B.dylib 0x00007fff866b8add _dispatch_mgr_invoke + 154

2 libSystem.B.dylib 0x00007fff866b87b4 _dispatch_queue_invoke + 185

3 libSystem.B.dylib 0x00007fff866b82de _dispatch_worker_thread2 + 252

4 libSystem.B.dylib 0x00007fff866b7c08 _pthread_wqthread + 353

5 libSystem.B.dylib 0x00007fff866b7aa5 start_wqthread + 13

Thread 2:
WebCore: IconDatabase

0 libSystem.B.dylib 0x00007fff866d8a6a __semwait_signal + 10

1 libSystem.B.dylib 0x00007fff866dc881 _pthread_cond_wait + 1286

2 com.apple.WebCore 0x00007fff82efd199 WebCore::IconDatabase::syncThreadMainLoop() + 265

3 com.apple.WebCore 0x00007fff82efa598 WebCore::IconDatabase::iconDatabaseSyncThread() + 296

4 libSystem.B.dylib 0x00007fff866d6fd6 _pthread_start + 331

5 libSystem.B.dylib 0x00007fff866d6e89 thread_start + 13

Thread 3:

0 libSystem.B.dylib 0x00007fff8669dd7a mach_msg_trap + 10

1 libSystem.B.dylib 0x00007fff8669e3ed mach_msg + 59

2 com.apple.QuartzCore 0x00007fff84834396 CA::Render::Server::server_thread(void*) + 177

3 com.apple.QuartzCore 0x00007fff848342d6 thread_fun + 34

4 libSystem.B.dylib 0x00007fff866d6fd6 _pthread_start + 331

5 libSystem.B.dylib 0x00007fff866d6e89 thread_start + 13

Thread 4:
Safari: CertRevocationChecker

0 libSystem.B.dylib 0x00007fff8669dd7a mach_msg_trap + 10

1 libSystem.B.dylib 0x00007fff8669e3ed mach_msg + 59

2 com.apple.CoreFoundation 0x00007fff89073902 __CFRunLoopRun + 1698

3 com.apple.CoreFoundation 0x00007fff89072d8f CFRunLoopRunSpecific + 575

4 com.apple.Safari.framework 0x00007fff854908e5 Safari::MessageRunLoop::threadBody() + 107

5 com.apple.Safari.framework 0x00007fff8549091f Safari::MessageRunLoop::threadCallback(void*) + 9

6 libSystem.B.dylib 0x00007fff866d6fd6 _pthread_start + 331

7 libSystem.B.dylib 0x00007fff866d6e89 thread_start + 13

Thread 5:

0 libSystem.B.dylib 0x00007fff8669dd7a mach_msg_trap + 10

1 libSystem.B.dylib 0x00007fff8669e3ed mach_msg + 59

2 com.apple.CoreFoundation 0x00007fff89073902 __CFRunLoopRun + 1698

3 com.apple.CoreFoundation 0x00007fff89072d8f CFRunLoopRunSpecific + 575

4 com.apple.Foundation 0x00007fff809af14f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297

5 com.apple.Foundation 0x00007fff80930114 __NSThread__main__ + 1429

6 libSystem.B.dylib 0x00007fff866d6fd6 _pthread_start + 331

7
libSystem.B.dylib 0x00007fff866d6e89 thread_start + 13

Thread 6:

0 libSystem.B.dylib 0x00007fff866b7a2a __workq_kernreturn + 10

1 libSystem.B.dylib 0x00007fff866b7e3c _pthread_wqthread + 917

2 libSystem.B.dylib 0x00007fff866b7aa5 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000
rbx: 0x00000001001beb90
rcx: 0x0000000000000090
rdx: 0x0000000000000000

rdi: 0x0000000000000000
rsi: 0x00007fff858fcdb0 rbp: 0x00007fff5fbfef80
rsp: 0x00007fff5fbfef10

r8: 0x0000000000000001 r9: 0x0000000000000001
r10: 0x0000000000000001
r11: 0x00007fff85364bc1

r12: 0x0000000000000000
r13: 0x0000000118229f50
r14: 0x00007fff858fcdb0
r15: 0x0000000114439710

rip: 0x00007fff85340048
rfl: 0x0000000000010246
cr2: 0x0000000000000010

Binary Images:

0x100000000 - 0x100000fff
com.apple.Safari 5.1.10 (6534.59.10) <E9B93F8E-359B-6C7E-E1D5-6415B49BBB03> /Applications/Safari.app/Contents/MacOS/Safari

0x7fff5fc00000 - 0x7fff5fc3be0f
dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld

0x7fff8002b000 - 0x7fff800edfe7
libFontParser.dylib ??? (???) <EF06F16C-0CC9-B4CA-7BD9-0A97FA967340> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

0x7fff800ee000 - 0x7fff8010ffe7
libPng.dylib ??? (???) <D8EC7740-EE32-865A-2F75-C9EDE2135510> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib

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libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <3814FCF9-92B9-A6AB-E76A-F7021894AA3F> /usr/lib/libxml2.2.dylib

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com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <0731C40D-71EF-B417-C83B-54C3527A36EA> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver

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com.apple.CoreServices.CarbonCore 861.39 (861.39) <1386A24D-DD15-5903-057E-4A224FAF580B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

0x7fff805c1000 - 0x7fff806fffff
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com.apple.opengl 1.6.14 (1.6.14) <ECAE2D12-5BE3-46E7-6EE5-563B80B32A3E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

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com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

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com.apple.CFNetwork 454.12.4 (454.12.4) <C83E2BA1-1818-B3E8-5334-860AD21D1C80> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork

0x7fff807f7000 - 0x7fff80861fe7
libvMisc.dylib 268.0.1 (compatibility 1.0.0) <AF0EA96D-000F-8C12-B952-CB7E00566E08> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib

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com.apple.Metadata 10.6.3 (507.15) <DE238BE4-5E22-C4D5-CF5C-3D50FDEE4701> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

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0x7fff80ba2000 - 0x7fff80ba2ff7
com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

0x7fff80dd2000 - 0x7fff80e72fff
com.apple.LaunchServices 362.3 (362.3) <B90B7C31-FEF8-3C26-BFB3-D8A48BD2C0DA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices

0x7fff80e73000 - 0x7fff80fa8fff
com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <F4814A13-E557-59AF-30FF-E62929367933> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x7fff80fa9000 - 0x7fff80fcafff
libresolv.9.dylib 41.1.0 (compatibility 1.0.0) <9410EC7F-4D24-6740-AFEE-90405750FAD7> /usr/lib/libresolv.9.dylib

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com.apple.HIToolbox 1.6.5 (???) <AD1C18F6-51CB-7E39-35DD-F16B1EB978A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox

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com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <4CCE5D69-F1B3-8FD3-1483-E0271DB2CCF3> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

0x7fff817c3000 - 0x7fff817fefff
com.apple.AE 496.5 (496.5) <208DF391-4DE6-81ED-C697-14A2930D1BC6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

0x7fff817ff000 - 0x7fff8187efe7
com.apple.audio.CoreAudio 3.2.6 (3.2.6) <79E256EB-43F1-C7AA-6436-124A4FFB02D0> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x7fff818f4000 - 0x7fff81937fef
libtidy.A.dylib ??? (???) <2F4273D3-418B-668C-F488-7E659D3A8C23> /usr/lib/libtidy.A.dylib

0x7fff81938000 - 0x7fff819f5fff
com.apple.CoreServices.OSServices 359.2 (359.2) <BBB8888E-18DE-5D09-3C3A-F4C029EC7886> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

0x7fff81a0a000 - 0x7fff81a8fff7
com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore

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com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit

0x7fff81bb0000 - 0x7fff81ff3fef
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0x7fff82010000 - 0x7fff82026fef
libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib

0x7fff820e0000 - 0x7fff82105ff7
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0x7fff82106000 - 0x7fff8214dff7
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0x7fff8214e000 - 0x7fff8218ffef
com.apple.QD 3.36 (???) <5DC41E81-32C9-65B2-5528-B33E934D5BB4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

0x7fff82190000 - 0x7fff822aafff
libGLProgrammability.dylib ??? (???) <D1650AED-02EF-EFB3-100E-064C7F018745> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib

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0x7fff852b8000 - 0x7fff85af8fe7
com.apple.Safari.framework 6534 (6534.59.10) <994DD15D-D620-7FEB-C912-1FF3086942AD> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari

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edu.mit.Kerberos 6.5.11 (6.5.11) <085D80F5-C9DC-E252-C21B-03295E660C91> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

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SecurityFoundation ??? (???) <3F1F2727-C508-3630-E2C1-38361841FCE4> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

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com.apple.LangAnalysis 1.6.6 (1.6.6) <1AE1FE8F-2204-4410-C94E-0E93B003BEDA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

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cagforest Author

Level 1

0 points

Mar 31, 2014 5:48 AM in response to cagforest

Folders listed in ts3230, and current contents on my Mac:

/Library/Internet Plug-Ins/

AmazonMP3DownloaderPlugin101750.plugin

Flash Player.plugin

flashplayer.xpt

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

NP-PPC-Dir-Shockwave

nsIQTScriptablePlugin.plugin

OfficeLiveBrowserPlugin.plugin

Quartz Composer.webplugin

Quicktime Plugin.plugin

/Library/Input Methods/

(empty-contains no files)

/Library/InputManagers/

(no such folder in Library)

/Library/ScriptingAdditions

(no such folder in Library)

AThere is also a folder: /Library/Internet Plug-Ins (Disabled)/ that was not listed. This contains:

Flash Player.plugin

~/Library/Internet Plug-Ins/

(empty-contains no files)

~/Library/Input Methods/

(empty-contains no files)

~/Library/InputManagers/

(no such folder in ~/Library)

~/Library/ScriptingAdditions

(no such folder in ~/Library)

Please lLet me know if you need anything else.

Mar 31, 2014 6:34 AM in response to cagforest

Excellent.

For now, I'd recommend pulling out the following files and placing them on your desktop:

AmazonMP3DownloaderPlugin101750.plugin

Flash Player.plugin

flashplayer.xpt

OfficeLiveBrowserPlugin.plugin

Note that drag'n'dropping them there will copy them - you'll then need to manually move the originals to the trash, and enter your password to allow the action.

Once done, reboot the computer and try Safari again - if that works, please report back before making further changes.

Assuming that didn't help, leave the moved files out of Internet Plug-Ins for now, and proceed to move the entire ~/Library/Safari folder to your desktop, along with any files beginning with the title "com.apple.safari" you can find in ~/Library/Preferences. Again, reboot and test, and this time report back regardless as to the result.

Note that this process will move aside files you'll likely want to keep, but those which are important to you can likely be moved back once those actually causing the issue have been confirmed.

cagforest Author

Level 1

0 points

Mar 31, 2014 10:01 AM in response to cagforest

After removing those 4 files from the Library/internet Plug-ins/ folder to Desktop and rebooting, Safari still would not start. Dragging & dropping them to desktop did not leave a copy in the Folder, so I didn't have to delete them manually.

I then moved the user Library/Safari folder to Desktop and removing 2 files ( com.apple.Safari.plist & com.apple.Safari.RSS.plist) there as well. I rebooted and, voila, Safari opened! Now what?

Mar 31, 2014 2:29 PM in response to cagforest

Put the plugin files back, with the exception of "AmazonMP3DownloaderPlugin101750.plugin", and test again.

That Amazon file is best deleted - unless you have some specific use for it. If you really want to keep it, put that back too (separately) and test again. If you're not sure either way, leave it where it is for now.

(Truth be told, you don't need to reboot between tests - just make sure Safari isn't running. If clicking and holding the Safari icon on your dock gives a pop-up menu offering to Quit Safari, then Safari's running (whether a window is open or not) and you should be able to use said menu to quit out of it.)

Assumming that's all working, in that Safari folder you placed on your desktop is a file with a name beginning with Bookmarks, which you'll likely want to keep. In your ~/Library folder, you'll find a new Safari folder - copy that Bookmarks file into it (as opposed to "move" - in case you're unsure how, highlight the file, open the Edit menu, select Copy, then open the new ~/Library/Safari folder and use the Edit menu to Paste). If there's already a Bookmarks file in the new folder, allow it to be replaced. Test Safari again.

If all seems well at this point, I'd still recommend checking that you have the latest copy of the Flash plugin installed:

http://helpx.adobe.com/flash-player.html

... and updating it if you do not:

http://get.adobe.com/flashplayer

If you can't find any problems after that, then you're about done. 🙂 Please report back either way.

The related files / folders remaining on your desktop can be left there for now. Give it about a week to ensure you run into no more Safari issues, and if you've not encountered any more problems by that point, you can assume it's safe to delete them completely.

cagforest Author

Level 1

0 points

Mar 31, 2014 3:41 PM in response to jeffreyfromtas

I reinstalled the plug-ins (except for AmazonMP3Downloader), and the flashplayer.xpt file as well, restarted, and Safari started with no problem, although not to my home page. The AmazonMP3Downloader file was recent. I had purchased some MP3 tunes and albums on Amazon and that file was apparently downloaded at that time, although I had no problems with Safari until upgrading to OS X 10.6.8. I may still need that at some point, but if I do, hopefully it will install a compatible version. The same goes for ClipConverter.

I updated Adobe Flash Player (which I was asked to do anyway when Safari opened), and restarted Safari with no problems.

I then moved the Bookmarks file back into the Safari folder, restarted, and Safari opens to my home page with no problems.

I'll leave the other files on Desktop for awhile as you suggest.

Thanks for all your help and to the other folks on the forum! I'll post again if I have any problems, but hopefully that will do it.

Updated to OS X 10.6.8 and now Safari will not open