Customer Service...Apple Store Bullring, UK

Question

Level 1

0 points

Customer Service...Apple Store Bullring, UK

I hope someone can help me out.

I handed in a Powerbook for a memory slot extension repair programme at Apple Store Bullring (Birmingham UK) on Sunday. I explained that I didn't live locally and would need it to be shipped back to me.

Today, someone leaves me a message on my phone saying that they would see me in store!

I've been trying to phone them (0121 260 1900) for OVER 2 HOURS and no one has picked up the phone. They have not replied to an email I sent to them earlier today as well.

This is so frustrating. I need that Powerbook desperately to work with.

I can't believe this is the sort of customer service level that Apple has!!!

Powerbook G4 1.67GHz, Mac OS X (10.3.9)

Posted on Aug 17, 2006 11:31 AM

Reply

Answer 1

a brody

Level 10

85,432 points

Aug 17, 2006 11:43 AM in response to misskool

Call (44) 0870 876 0753 and ask to speak to customer relations. Let them know what you experienced. And get a case number so you can follow through with them. That number is Apple's UK number.

Reply

Answer 2

misskool Author

Level 1

0 points

Aug 18, 2006 6:42 AM in response to misskool

Got Customer Relations to escalate my case last night and they called me back after lunch. They apologised that it was a busy retail store although not picking up the phone for over 2 hours is unacceptable.

They also lost the original address where it's to be mailed to. I can't believe how bad Apple CS is. Won't be touching them with a bargepole ever again.

Reply

Answer 3

a brody

Level 10

85,432 points

Aug 18, 2006 7:13 AM in response to misskool

Look at the bright side. They did call you back. Sometimes I have a hard time getting that to be done and usually have to call back with my own case number.

Reply

Answer 4

Aug 20, 2006 6:10 AM in response to misskool

It sounds like once you go through on a different number that things improved for you. Apple CS is rated (by the consumers) as one of the best around. I agree that this does not give an employee the excuse to lose your return address.

Remember that it was one person that messed up- not the entire company - bad hair day, new trainee, hung over, hmmmmm....I suppose that we have all been there once in our life.

And in a perfect world .......

MJ

Reply