iTunes Error 11 received when doing a normal restore on iPod Touch 4G iTunes.

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Level 1

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iTunes Error 11 received when doing a normal restore on iPod Touch 4G iTunes.

Hi. I'm trying to do a normal restore on my iPod Touch 4G on iTunes. I'm running on the up-to-date firmware of 6.1.6 What I am basically doing is putting my iPod in Recovery Mode, plugging it into my PC, click "Restore and Update", allow iTunes to download the firmware, and let it go. What happens is, right when it is done "preparing for restore", I receive an Error 11. Now, I looked on the internet and it says Error 11 occurs when custom IPSW firmware is involved. This is not the case for me. Maybe I'm looking at wrong sources? I just want to fix this and clean my iPod. Please help me 😟

iPod touch (4th generation), iOS 6.1.6, iTunes Error 11

Posted on Mar 30, 2014 3:45 PM

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Answer 1

griff w

Level 4

3,622 points

Apr 1, 2014 8:12 AM in response to Ajcard

Hi there Ajcard,

You may find the troubleshooting steps in the article below helpful.

Resolve specific iTunes update and restore errors

http://support.apple.com/kb/ts3694

Check for hardware issues

Related errors: 1, 3, 10-47, 1002, 1011, 1012, 1014, 1000-1020, 1669.

Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.

Error 1015 might happen after making unauthorized modifications to iOS, also called "jailbreaking."

-Griff W.

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Answer 2

Ajcard Author

Level 1

0 points

Apr 3, 2014 7:27 PM in response to griff w

Sorry, didn't help me at all one bit. I've already made sure my security software and settings have no interactions with any Apple Services or applications what so ever.

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Answer 3

griff w

Level 4

3,622 points

Apr 5, 2014 6:02 AM in response to Ajcard

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

-Griff W.

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