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User profile for user: gloriale96
gloriale96 Author
User level: Level 1
0 points

Iphone 4s Screen wont turn on? after I downloaded an app

Hi there, I just downloaded an app onto my Iphone 4s then suddenly my iphone's graphics were wierd ? its colours just changed the instant I downloaded the app. So at first I went to general settings too see if the colour settings were making it that way but it wasnt. So i proceeded to just turn off my phone and restart it. Then It wouldnt turn back on! i can hear that its on after i connected it to my laptop but the screen is black? I also tried updating my phone and restoring it but its still like this !
can someone please help me?

iPhone 4S, iOS 7.1, Screen is black

Posted on Mar 31, 2014 12:09 AM

Reply
1 reply
User profile for user: braden85
braden85
User level: Community Specialist

Apr 2, 2014 1:04 PM in response to gloriale96

Hey gloriale96!


I have an article for you with some troubleshooting steps that will help you resolve this issue:


iPhone: Hardware troubleshooting

http://support.apple.com/kb/ts2802


Will not turn on, will not turn on unless connected to power, or unexpected power off

  1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
  2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
  3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
  4. After at least 30 minutes, if:
    • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen User uploaded file. Then unplug the phone from power. If it immediately turns off, seek service.
    • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
  5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    • If the display turns on, go to step 4.
    • If the display remains black, go to next step.
  6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
  7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

Thanks for using the Apple Support Communities!


Cheers,

Braden

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Iphone 4s Screen wont turn on? after I downloaded an app

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