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Refund in app purchase

My kids always buy in app purchases but I usually pays for them can I get my refund I didn't use them

iPhone 4

Posted on Apr 1, 2014 9:05 AM

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Question marked as Top-ranking reply

Posted on Apr 1, 2014 9:10 AM

First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:


http://support.apple.com/kb/HT4213


As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:


http://www.apple.com/support/itunes/contact.html


They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).


Good luck.

2 replies
Question marked as Top-ranking reply

Apr 1, 2014 9:10 AM in response to teneile

First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:


http://support.apple.com/kb/HT4213


As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:


http://www.apple.com/support/itunes/contact.html


They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).


Good luck.

Apr 1, 2014 9:10 AM in response to teneile

All purchases are considered final but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com


If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption


You can prevent in-app purchases on your phone via Settings > General > Restrictions > In-App Purchases 'off', and you can also require your password to be entered for all downloads.

Refund in app purchase

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