The 3G internet on my iPhone 4 isn't working properly.

Question

The 3G internet on my iPhone 4 isn't working properly.

It'll search for a while and then it'll say no service. I dropped my phone a few weeks ago and it hasn't worked properly since then. Strangely, I went to London a while ago after the incident (about 2 hours away from where I live), and it worked fine while i was tgere, then once I was back home it didn't work again. I've tried rebooting and all sorts but nothing has worked. What should I do? I bought my phone second hand so would I still be able to send it to apple to have it repaired?

iPhone 4, iOS 7.0.6

Posted on Apr 5, 2014 1:31 PM

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Answer 1

sterling r

Community Specialist

Apr 7, 2014 11:14 AM in response to byugancrystal

Hello byugancrystal,

It sounds like you are having trouble connecting to your cellular provider. I recommend these troubleshooting steps to help you resolve the issue named:

Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.

Turn iPhone off and then on again.

Remove the SIM card and verify that it's a valid, carrier-manufactured SIM. Also verify that it isn't damaged, worn, or modified. Then reinsert it.

Check for a carrier-settings update. Connect to a Wi-Fi network. Then tap Settings > General > About. If an update is available, iOS will ask you if you want to install it. If Wi-Fi isn't available, connect your device to iTunes.

Update your iPhone to the latest version of iOS.

Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.

Restore the iPhone.

If you're outside the United States, please also follow these steps:

Go to Settings > Carrier > Automatic.
If the phone registers any carrier network, Settings > Carrier will be present.

If the Carrier option is missing in Settings and you're outside of the Unites States, please contact Apple for support and service options.

Set the option for Automatic to off.
A list of potentially available carriers appears after about two minutes. If the device is locked to a carrier, it may connect only to the carrier network to which it is locked. If the device displays carrier networks, then the device is working as expected.

Set Settings > Carrier > Automatic back to on.

If you're still experiencing No Service issues, contact your carrier to check for any network or account issues that could cause these symptoms.

From: iPhone: Troubleshooting No Service

http://support.apple.com/kb/ts4429

Thank you for using Apple Support Communities.

Take care,

Sterling

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Answer 2

Keith6

Level 1

8 points

Aug 19, 2014 9:02 AM in response to sterling r

I'm in the UK with an iPhone 4s with the latest iOS and have a similar problem with 3G , the phone has the 3 G icon and shows good signal strength but apps can't load data, I've tried toggling airplane mode and turning off wifi and these sometimes help but I always seem to eventually have to perform a network settings reset , the 3G then works super quick until the next day and of course I have to enter my wifi password every time for my home network.

anyone got any ideas as this is a right pain?

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