Phone only sends as text and not as iMessage

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4 points

Phone only sends as text and not as iMessage

I have an iPhone 4 and for the past couple days iMessage has been giving me a lot of problems. After fixing the whole "waiting for activation error", I am having problems with my messages being sent only as text messages and not as iMessages. I have iMessage enabled and my phone number is under the send & receive thing. For example, my messages in groupchats are sent as text messages and each one of the other members receives my messages individually. Can someone please help me with this? I've already tried resetting network settings, setting up my phone as new, etc etc.

Thanks!

iPhone 4, iOS 7.1

Posted on Apr 6, 2014 12:41 PM

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Answer 1

mario49

Community Specialist

Apr 8, 2014 12:12 PM in response to The_Boss_1

Hello The_Boss_1,

Thank you for using Apple Support Communities.

For more information, take a look at:

iOS: Troubleshooting Messages

http://support.apple.com/kb/ts2755

To resolve issues with sending and receiving iMessages, follow these steps

Check iMessage system status for current service issues.

Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.

Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.

iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.

Restart your device.

Tap Settings > General > Reset > Reset Network Settings on your iPhone.

If you still can't send or receive an iMessage, follow these steps

Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.

Make sure that the contact you're trying to send a message to is registered with iMessage.

If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.

If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.

Back up and restore your device as new.

Have a nice day,

Mario

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