My Retina Display has stain damage, HELP!!!

Dmitrij L. wrote:

Unfortunately I'm now in the same boat with my 13" MBP late 2013. Bought end of February 2014, coating failure on the left edge of the display. Still on warranty, so I go to Apple Hamburg (Germany) tomorrow and see, how they react.

Update: Due to the lack of free slots at the genius bars of both Apple Stores in Hamburg I went to Gravis (authorised Apple partner). After brief observation of the notebook and hearing my short story the repair guy confessed, I wouldn't be the first with this issue, and asked me to leave the device at the store. Then in two working days ⚠ I've got a call from Gravis: the device would be ready for pick up. And here is the big surprise: my faulty display has been replaced, without any further questions and costs. Now I'm just pretty curious how long the new one withstands this time.

My conclusion: Apple service partners seem to care more about their image than Apple itself. So I would advise those guys who are still on warranty to try Apple partners first before visiting the Apple Store. Good Luck!

Hi Miguel

Please let us know what happened, thanks!

Cheers,

Roland

Miguel Caballero wrote:

Tomorrow ill go to applestore on my city to do a complaint sheet , with this URL , from this post , and go to the end of this situation

Im in all spanish forum , group and blog talking about our problem.

Hope to find a solution , if not , bye bye Apple hardware

Bravo Gravis! ➕➕➕

Dmitrij L. wrote:

Dmitrij L. wrote:

Unfortunately I'm now in the same boat with my 13" MBP late 2013. Bought end of February 2014, coating failure on the left edge of the display. Still on warranty, so I go to Apple Hamburg (Germany) tomorrow and see, how they react.

Update: Due to the lack of free slots at the genius bars of both Apple Stores in Hamburg I went to Gravis (authorised Apple partner). After brief observation of the notebook and hearing my short story the repair guy confessed, I wouldn't be the first with this issue, and asked me to leave the device at the store. Then in two working days ⚠ I've got a call from Gravis: the device would be ready for pick up. And here is the big surprise: my faulty display has been replaced, without any further questions and costs. Now I'm just pretty curious how long the new one withstands this time.

My conclusion: Apple service partners seem to care more about their image than Apple itself. So I would advise those guys who are still on warranty to try Apple partners first before visiting the Apple Store. Good Luck!

I still have 2008 macbook pro. I am using as a server. I have no such issue after years. I took a light wet microfiber cleaned it today and it is so clear without any stain. Through these years I fingerprinted it I carried it and so on. Why there is no stain on my 2008 macbook pro but on my retina 10 months later.

Apple store has also rejected my issue even I had apple care. Now my apple care is not valid anymore. Seems like it is a production issue from apple side. They have to recall all the devices with the problem. Even automobile companies recalling cars from the market. What is wrong with apple. This is just a display.

If they arrogantly claim that it is a user failure, which seems not. Why don't they make a research on these devices and make an announcement with proper prove what can cause this. But I assume they can't because they know the issue.

Being arrogant and ignoring people will not work as people will not stop pointing the obvious and this will cost more than replacing displays.

Macbook Retina STAIN ON DISPLAY / damaged AR coating

You are all encouraged to join as well as keep posting your comments here.

With kind regards

Joakim Larsen, Denmark / Ethiopia

Dmitrij L. wrote:

Update: Due to the lack of free slots at the genius bars of both Apple Stores in Hamburg I went to Gravis (authorised Apple partner). After brief observation of the notebook and hearing my short story the repair guy confessed, I wouldn't be the first with this issue, and asked me to leave the device at the store. Then in two working days ⚠ I've got a call from Gravis: the device would be ready for pick up. And here is the big surprise: my faulty display has been replaced, without any further questions and costs. Now I'm just pretty curious how long the new one withstands this time.

My conclusion: Apple service partners seem to care more about their image than Apple itself. So I would advise those guys who are still on warranty to try Apple partners first before visiting the Apple Store. Good Luck!

Congratulations!

Beeing honest this makes the whole issue even more ridiculous to me, sometimes Apple is replacing, a lot of times they dont!

As far as I know also Gravis has to contact the "Apple repair office" - Gravis gets a GO from them for the repair, because otherwise Gravis would have to pay it out of their own pocket.

I also went to an Apple service partner - as I told they have been told by the "Apple repair office" that they reject the repair of my Macbook Pro.

I am not anyhow represent any service center, but I have experience dealing with authorized service center. I believe before starting to fix, they contacting Apple (in all cases), attaching detailed description and photo of the issue (if required). If Apple confirms, that this is warranty case, then service ordering parts and fixing it.

Have you already noticed that there is a pattern for the damages of the late 2013 MB pros, 15' ? In most of the cases, were the AR coating is coming off, the most significant damages are in the left half of the laptop, below the ctrl/alt/cmd and half the space key towards the trackpad and/or above the iSight camera! How could this possibly be explained be wrong cleaning from the user? The "too much pressure" theory seems a bit unlikely as well, unless there would be a slight elevation in all these notebooks at aforementioned areas...

w-f wrote:

Congratulations!

Beeing honest this makes the whole issue even more ridiculous to me, sometimes Apple is replacing, a lot of times they dont!

As far as I know also Gravis has to contact the "Apple repair office" - Gravis gets a GO from them for the repair, because otherwise Gravis would have to pay it out of their own pocket.

I also went to an Apple service partner - as I told they have been told by the "Apple repair office" that they reject the repair of my Macbook Pro.

Thanks!

This is indeed a very strange behaviour of Apple. The repair guy neither checked or approved anything nor made any fotos of my display. I believe he looked quite familiar at the faulty spot and told, this would be a warranty case and have to be replaced. I also do not think Gravis ordered the replacement display in my case, they should have had amount of units in their own storage, otherwise the repair would definitely have taken longer than two days.

Still a very confusing situation...

I have had my 15" Retina for exactly 2 years and as of today the coating on the screen is starting to wear off. I clean my screen with a damp microfibre cloth that comes with the machine so this should not be happening. This is not a 'usage' issue as Apple seems to be claiming. It seems pretty clear that the coating has a 'wear' profile and after some time starts to come off. It should be covered under Applecare no questions asked.

Update:

155 affected users found so far

34 accepted replacements

<Edited by Host>

Thank you for this strat266 but...

Although I am on your list and I have the same issue as the others, I still would not consider this as an Apple issue that should be fixed under warranty. I think we have isolated this issue down to being related to the use of specific cleaning products. If you ran a t-shift shop and a customer washed a t-shirt with a product that contained bleach would you replace the t-shirt?

There are not many things that can withstand bleach and alcohol wipes...

Just for the record. My MacBook is a MacBook Pro 15 inch Retina late 2013.

The screen is indeed replaced. The country is Holland. The party who replaced it is a-mac.

Oh and just to clarify on mine, i finished the job and used alcohol wipes to remove the remaining coating...

Sorry to oppose, but a lot of those listed stated they only used water. So did I.

YMMV, though.