My Retina Display has stain damage, HELP!!!

Hi,

I had a similar issue with the screen lamination on a 2017 MacBook Pro. The damage was localised around the camera within the black border at the top of the screen.

After speaking to Apple on the phone, I was requested to take the MacBook into one of their Genius Bars who confirmed that the issue with the screen lamination was a known fault on certain models.

As the product was within the 12 month warranty Apple agreed to replace the screen at their cost (£391). The product was repaired within 48 hours. Very pleased with the result.

Regards

Ian

I think that you should call Apple Phone support and forcefully put across your problem.

Contact - How to Contact Us - Apple

I have the same exact issue, in the same exact place. I think the screen's anti reflective coating is reacting with the oils that are released from the pores in peoples in skin, since it seems to be occurring most prevalently in places where the screen touches the case/keys but especially in places where peoples hands rest and keys which are most popular - ie the spacebar.

Thanks a lot. I got my display replaced today under the Quality Program for the 2nd time! This time the Service Provider had to get the clearances direct from Apple as the display had already been replaced once in Oct '16. But they knew about the issues and got it done. Now to watch as to what happens with the new display! Have become hyper about even putting a fibre optic cloth supplied by Apple with the box to the display! The Technician at the Center suggested a Tempered display protection. Can anyone suggest if this is worth considering as it will be stuck on the display?

I'm faced with staingate in 3rd time, after two replacements. I always keeped microfiber between display and keyboard, but yesterday, when I wiped my screen with microfiber cloth it caused hairline scratches to appear! And when I tried to clean it, they became a staingate scratches!

My MacBook activated in April 2014, so 3 years is left and today is October 26, but replacement program was closed on October 16.

I'm live in Ukraine, Kharkiv, there's no Apple Stores, but one AASP exists.

My 1st time replacement in summer 2016 was really easy, I just came to AASP, showed my display, they took my MacBook, no questions asked, no receipts needed, and replaced display for free.

After 3 month I faced with issue again, but this time AASP dismissed my claim, due to keyboard imprints on screen. I asked Apple support via chat, and they told me to come to AASP again. I came to AASP, they took my MacBook, but after a few days returned it back without repair, telling me that Apple had rejected this repair due to keyboard imprints. I asked Apple support in chat again, reached the Apple Senior Adviser and he sent me CS code for free display replace.

And now I'm in trouble again. I'm really losing my mind. Can't work and sleep normally.

Yesterday I had a chat with Aple support, they told me to come to my local AASP.

Today I come and I had a hard enough to get them take my MacBook for inspection. They checked there's no keyboard imprints on display, but said anyway was is a little hope.

:((

I keep my fingers crossed and going mad.

Rob, that was how it started for me....gradual small micro-centimeters, right up to this current state....

Ritual d'Habitual: Cleaning the keyboard with 70-95% rubbing alcohol after each working session.

My prior 2010 MBP Pro none-retina aged twice the lifespan of this young one - I am not even approaching 2.2 years and a growing desire to replace this 13.3" is counting down by the nano-seconds...

My 1999 Powerbook G3 Bronze keyboard is still looking sharper than this POS.

What an eye-sore, and Apples we all have invested to give rise to a global #1 wealthiest conglomerate - only to have our once beloved machines mocked at by non-Apple users, and Starbucking human traffic today.

Truly, Deeply & Undoubtedly 100% Disgraceful.

Jobs, I repeat Jobs, will be "Simon Cowell'ishly" ******, at this lacklustre performance we have been monkey'ed out of....Applers live in mansions, and MacBookers are shabbily-struggling with this inverted dive into a technicolour-no-more....

Bill Gates, hey come on back...reinstate The New World Order of Windows before this

Apple-LION grind us right into our bone marrows...discreetly & effortlessly.

_______________________________________________________________

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Thank you, I called apple and my display was fixed within 2 days , I didn't know about Quality Program.

This post was more then helpful.

Wankar9: Send feedback to Apple here: Product Feedback - Apple

The alcohol was a mistake.

Macbook pro retina - late 2013

It happened to me this morning after i cleaned my screen using microfiber clothes with some water drop on it.

This is my second macbook pro and it made me very sad at first. But now i felt really regret for my money on this new macbook after i read this post.

My Apple warranty is over just last month and now it's happen. I love the Apple's hardwares and i'm really willing to paid for mac deceives.

It made me to start thinking about how much i paid for and what quality i got back actually.

I hope Apple will take consider and responsible about their product's weak points.

I have the same issue with my MBP Retina. This has ben slowly getting worse for the past year, but I have only just found this thread. I am the only person using my MBP and most of the time I use a separate keyboard, but the outline of screen damage is exactly the same as others suffering from this.

Hi everyone,

found this post after having dealt with an Apple Genius Bar "genius" and two support guys from Apple. That's how my screen looked a while ago (now it's even worse):

The genius at the store accused me of having caused this myself and tried to get rid of me with the statement "well, you wouldn't scratch the coating of your new car and then get back to the dealer to demand a replacement one". Nice experience. I got so mad I had to step away.

After that I talked to Euro support in Cork. The guys there were quite friendly but after all I just got the same explanation almost anyone else got. "Cosmetic problem", no warranty. I didn't even get some sort of split offer like pay for replacement only and get a new screen for free. Niente. Nada.

I have a MBPro Retina late 2013 still covered with Apple Care, so in total we're talking some 2.800 Euros. Not really a cheapo.

I don't go for premium just to make an experience like this. This is ridiculous. This isn't a "cosmetic" issue at all. Even some of the Apple guys I talked to weren't aware there was some sort of coating on the screen, neither was I. Nevertheless I only cleaned the screen like Apple wants me to, bit of water and a fluffy, fluffy little cloth.

We will see more issues like this as time moves on, no doubt. Meanwhile I will write to Apple Europe and explain again. If noone listens this time my lawyer will try to clarify my point.

Same problem here; the spacebar obviously leaves an imprint on my screen (mbpr 15"). I only noticed it a few weeks ago, when cleaning my screen. I thought it was fingerprints, but turned out to be some sort of scratch or imprint clearly in the shape of the spacebar. Apple claims it's caused by the user, but I have no idea how that is possible. I use it exclusively on a desk, where there is absolutely no way of causing excessive pressure to the screen/lid...

The computer is just over a year old, not cool...