Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: My Retina Display has stain damage, HELP!!!

User uploaded file

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on

Reply
Question marked as Solved
Answer:
Answer:


bradymott wrote:


so are you saying that the damage is permanent? as in, there is nothing short of replacing the screen that will fix this problem?



Yes, There is nobody that can recoat a glass display while attached to the display assembly.



That coating is applied in a vacuum chamber , you cant "recoat" it, and if you could, which you cant, it would look horrible and not stick.


You can only apply said coating on NEW sterile displays in a vacuum chamber.





You can only see that damage on your display if its in a well lit room / outdoors......., in a dark room I dare say I bet you cant see the 'damage' at all.

Posted on

Question marked as Helpful

Apr 7, 2014 10:57 AM in response to bradymott In response to bradymott


those are keyboard key marks from finger oils transferred to the screen.


Thats 200% as clear as day.


something has like eaten away a part of the screen.


Yes, acid on your fingers (and oils) transferred to the keys, THEN to the display when closed.





but somehow my retina display got some weird clear-ish stain damage


No.........thats stripped AR coating FROM the screen, not ON THE SCREEN.


Youre thinking its something THERE, when its something MISSING






I am worried that windex or alcohol will excacerbae the problem,


Dont dare use that, that will ruin your screen.




if water and microfiber arent working,


They wont work, because your hand oils and acids have stripped the AR coating off part of the screen. Keep cleaner hands when using your Mac.

Some people have naturally VERY HIGH acidic skin excretions, you may have this issue.


😊

Question marked as Helpful

Apr 7, 2014 3:34 PM in response to bradymott In response to bradymott

your screen is glossy with a no-glare reflective coating


that sheet-film is a transparent (of course) matt-luster film meant to stop, for example, overhead lighting reflection in an office, (most especially), sunlight or at home.


As is the case, and of course your picture above tells, in a darkened room I know you cant see your issue at all.


however with the right lighting you can, of course.


Additionally since your LCD is black, and you're not looking at a black screen at any time, then of course this also makes your issue one of 'irritating' rather than preventing you from using your macbook to its full extent.



Such a LCD film however could have protected it to begin with, but now the horse is out of the gate.



This damage is user induced, albeit however, another user than yourself,.....as you indicated.

Question marked as Helpful

Jan 5, 2015 4:08 AM in response to jhkn In response to jhkn

Hi,

I have exactly the same problem. It looks terrible and getting worse and worse. I bought my MacBook pro retina 13'' exactly 11 months ago and it is under warranty. Unfortunately Apple Car said that it is my fault in daily usage but they won't explain how can I did it. I use only attached black cloth and sometimes water. Now damage is only right and bottom. Apple pls say if it is my fault what should I change in cleaning screen to avoid worse damage.

User uploaded fileUser uploaded file

Question marked as Helpful

Nov 15, 2014 8:42 AM in response to bradymott In response to bradymott

Same problem here; the spacebar obviously leaves an imprint on my screen (mbpr 15"). I only noticed it a few weeks ago, when cleaning my screen. I thought it was fingerprints, but turned out to be some sort of scratch or imprint clearly in the shape of the spacebar. Apple claims it's caused by the user, but I have no idea how that is possible. I use it exclusively on a desk, where there is absolutely no way of causing excessive pressure to the screen/lid...

The computer is just over a year old, not cool...

User uploaded file

User uploaded file

Question marked as Helpful

Dec 5, 2014 5:41 PM in response to bradymott In response to bradymott

User uploaded file


Would just like to add my view on this as it seems a lot of people are confused. I have this same issue on my Macbook pro retina, it appeared instantly after cleaning my mac with Detol wipes (don't know why I did, only wipes I had in the office).


After this happened I spoke to a friend of mine who is an electrician and he told me that the alcohol in the wipes has removed the thin coating on the screen that is called a "oleophobicgate" - He said these are used to reduce interaction between the surface and substances such as water and oil (like a self cleaning layer so the screen does not look dirty all the time).


I DO NOT RECOMMEND ANYONE DO THIS... but he told me if I do not want to spend out on a whole new top shell for my mac then the best thing for me to do is either leave it as it is or literally finish the job... So I carried on with the Detol wipes (took a while) but I have removed the whole layer and it looks like a new screen again.

Question marked as Helpful

Jul 10, 2014 1:50 AM in response to bradymott In response to bradymott

I have the exact same problem. It started a few weeks ago out of nowhere and now gets worse and worse.

My MBPr is still under AppleCare, so I made a Genius Bar appointment yesterday. I spent an hor there and talked tp three different people -- no luck. Best offer they made was to pay half, so about EUR 300 would remain for me. Totally unacceptable.


The worst part of the experience was how they were not willing to see any correlation between the pattern and the shape of the aluminium body. One of the three people I talked to got actually so obnoxious that another manager stepped in and took his place. Still no outcome -- they insist this problem has never been seen before and that it can only be my fault, period.


I am not going to accept this. This is the poorest experience Apple ever gave me.

Question marked as Helpful

Sep 11, 2014 2:55 PM in response to Zeleny In response to Zeleny

I have the same issue with my MBP Retina. This has ben slowly getting worse for the past year, but I have only just found this thread. I am the only person using my MBP and most of the time I use a separate keyboard, but the outline of screen damage is exactly the same as others suffering from this.

User uploaded file

Question marked as Helpful

Nov 15, 2014 6:17 AM in response to Graham Hankin In response to Graham Hankin

Hi everyone,


found this post after having dealt with an Apple Genius Bar "genius" and two support guys from Apple. That's how my screen looked a while ago (now it's even worse):

User uploaded file


The genius at the store accused me of having caused this myself and tried to get rid of me with the statement "well, you wouldn't scratch the coating of your new car and then get back to the dealer to demand a replacement one". Nice experience. I got so mad I had to step away.


After that I talked to Euro support in Cork. The guys there were quite friendly but after all I just got the same explanation almost anyone else got. "Cosmetic problem", no warranty. I didn't even get some sort of split offer like pay for replacement only and get a new screen for free. Niente. Nada.


I have a MBPro Retina late 2013 still covered with Apple Care, so in total we're talking some 2.800 Euros. Not really a cheapo.

I don't go for premium just to make an experience like this. This is ridiculous. This isn't a "cosmetic" issue at all. Even some of the Apple guys I talked to weren't aware there was some sort of coating on the screen, neither was I. Nevertheless I only cleaned the screen like Apple wants me to, bit of water and a fluffy, fluffy little cloth.


We will see more issues like this as time moves on, no doubt. Meanwhile I will write to Apple Europe and explain again. If noone listens this time my lawyer will try to clarify my point.

Question marked as Helpful

Jan 25, 2017 12:53 AM in response to RensoYeldarb In response to RensoYeldarb

UPDATE

January 24, 2017


To all staingate victims--


Apple has you covered. They know they f'd up big time so they are offering to fix the screens under their "quality program." No warranty needed. It was a manufacturer's defect that took them a while to figure out. Just visit an Apple Store, drop off your MacBook, and you'll have a new, stain-free screen in under a week.


I brought my MacBook Pro into the Manhattan Beach store on Saturday, no hassles. They estimated five business days but probably sooner than that. I have my work laptop in the meantime so it's not too inconvenient.


Hope this puts some of you at ease. Again, just bring your computer in to an Apple Store and they will take care of it free of charge.


Mark

Question marked as Helpful

Feb 7, 2015 2:21 PM in response to rafal_jot In response to rafal_jot

I too have the same unfortunate problem with my retina screen on my 11 month old 2013 Macbook Pro.

Cleaning it with a microfiber cloth it started as imprints from the keyboard on the screen and continued to spread.

Now 25% of the screen is affected.


This is my first Mac and I have great difficulties understanding, how a damage on a product this expensive is not covered by the warranty.

So having contacted the shop in Addis Ababa, Ethiopia, Apple gave the following answer:


"Following our telephone discussion earlier, I have been in discussion with apple and this type of fault or defect unfortunately is not covered on warranty. They have cited certain probabilities which you cannot ascertain if they did happen or not

  1. Pressure on the LCD – this could happen when the product is carried in a bag
  2. Cleaning with strong solutions.

Due to this factors which we cannot ascertain if the happen or not this defect is not covered.

The customer has a option of replacing the screen at their cost.

Let me know if they would like to do this and I will make the order for you."


What good is warranty if it does not cover something as obvious as damage on the screen caused by bad product design?

For how can you place the screen so it obviously touches the keyboard when the laptop is closed, with AND without pressure on the LCD, mind you?

And how can you sell a portable computer, that you cannot carry in a bag in fear that the screen will be damaged?

And finally how... can you put a coating on the screen, which Apple must know comes off, on the OUT-side of the screen?


It is a mystery to me how Apple refuses to cover this. And now it appears that the ENTIRE screen - the inside and the case included... must be changed.

I am still awaiting the price from the shop, but I am fearing the worst.


SHAME ON APPLE!


Joakim L., Denmark



P.S. I have just been informed by the shop that the cost is $825 including labour.

Again: SHAME ON APPLE!

<Personal Information Edited By Host>

Question marked as Helpful

Apr 7, 2014 11:06 AM in response to bradymott In response to bradymott

so, if its that clear that my finger oils have stripped away the AR coating from the screen (what is AR, btw?) what do I do to fix this... if I am not torying to remove a smudge and am instead dealing with something missing, as you said, what can be done to remove the appearance of the spots? its really really really annoying!




You cant fix it, its the display assy. You either live with it or have the display removed and replaced. However it will occur again immediately if you are one of those rare people that excretes very acidic skin oils.



There is nothing to REMOVE, what your looking at is what is MISSING. Its been removed already



I used to fix computers for years, and have years of experience in an optical shop messing around with AR coatings. skin acids and oils strip the antiglare crystaline coatings.


whats left is the glass substrate and screen reflecting back normally as bare glass does.



If you look closely at your picture, you can see its a mirror image of your keys, and negative image of your trackpad.


Ive seen this before many times. 9 times out of 10 its someone that has very acidic skin excretions left on the palm rests and keys that transfers to the screen, which THEN strips off the AR coating.


You can also EASILY see there are more oils / spots near the top edge of either side of the trackpad where your palm rest and excrete the oils and acids.



See that purplish tint on your display?? Thats the AR (some call it anti-glare) coating.




You can stop this by using a very very thin piece of felt (VERY THIN) paper or plastic between the screen and keyboard.

Question marked as Helpful

Apr 8, 2014 1:17 PM in response to PlotinusVeritas In response to PlotinusVeritas

User uploaded file

***!? Its growing!!!!


I have cleaned the entire laptop - keyboard, screen, everything - with a microfiber cloth lightly dampened with distilled water... I let it dry, closed it for the night, and when I opened it up this morning the AR coating is very clearly more stripped than it was yesterday... where it was once just one side of the trackpad and a couple keys on the left side before, the stripped layer has now grown to encompass the whole trackpad and the whole first row of keys.


Compare the first picture with the one above, and tell me it hasnt gotten bigger. I called Apple support, they have no idea what to tell me. This is wierd... Anybody? Anything? I am warranty-less, and am starting to think this has nothing to do with anything I did... My previous suspicion that random people changing the music while it was open at a bar is kinda fading... something else is at play here.


Help please... my computer is dying of what seems like leprosy.

Question marked as Helpful

Jan 20, 2015 4:01 AM in response to Zeleny In response to Zeleny

What? Not a manufacturing issue? LOL! That's a bad joke, isn't it? This is the archetype of a manufacturing issue, if you can swipe away the anti reflex coating by a microfiber tissue plus a little bit of water. The damage must have been already applied when coating the glass at the manufactures premises. I have been working eight years as engineer for OC Oerlikon. They make production plants for thin film coatings like this and the company is also delivering the process applications, but often - specially in Asia - the application instructions are completely ignored the moment the Swiss application engineer leaves the company and flies home to Europe. Ergo: invalid done process application by ignoring application instructions are resulting exactly in problems like that. A correctly done production run of coating process like this, used e.g. for glasses, sun glasses, lenses etc. or screens like this you normally can even not scratch by a nail.


My MacBook Pro (Retina, 15-inch, Late 2013) has no such problems. So I swear: The problems mentioned in this thread are clearly caused by a wasted production run. This is definitely not only a "cosmetic problem". Shame on Apple: they could cheaply replace the screen glass for customers having this problem. I can not understand how they can be so obstinate to their customers.


Greetings


Zeleny wrote:


I have a very similar problem. I was told at the genius bar that the damage was caused by excessive pressure, and they refused to fix it under warranty, because it is not a manufacturing issue. I wasn't taking any special precautions (hard case, screen protector) and carry my MBPr in a neoprene case in my backpack with the other stuff. I wouldn't call the amout of pressure it was exposed to excessive, it's an aluminum body after all. Replacing the screen is ~1/2 - 1/3 of the price of a new machine...


User uploaded file

There’s more to the conversation

Read all replies
Question marked as Helpful

Apr 7, 2014 10:57 AM in response to bradymott In response to bradymott


those are keyboard key marks from finger oils transferred to the screen.


Thats 200% as clear as day.


something has like eaten away a part of the screen.


Yes, acid on your fingers (and oils) transferred to the keys, THEN to the display when closed.





but somehow my retina display got some weird clear-ish stain damage


No.........thats stripped AR coating FROM the screen, not ON THE SCREEN.


Youre thinking its something THERE, when its something MISSING






I am worried that windex or alcohol will excacerbae the problem,


Dont dare use that, that will ruin your screen.




if water and microfiber arent working,


They wont work, because your hand oils and acids have stripped the AR coating off part of the screen. Keep cleaner hands when using your Mac.

Some people have naturally VERY HIGH acidic skin excretions, you may have this issue.


😊

Apr 7, 2014 10:57 AM

Reply Helpful (8)

Apr 7, 2014 10:58 AM in response to PlotinusVeritas In response to PlotinusVeritas

so, if its that clear that my finger oils have stripped away the AR coating from the screen (what is AR, btw?) what do I do to fix this... if I am not torying to remove a smudge and am instead dealing with something missing, as you said, what can be done to remove the appearance of the spots? its really really really annoying!

Apr 7, 2014 10:58 AM

Reply Helpful (3)
Question marked as Helpful

Apr 7, 2014 11:06 AM in response to bradymott In response to bradymott

so, if its that clear that my finger oils have stripped away the AR coating from the screen (what is AR, btw?) what do I do to fix this... if I am not torying to remove a smudge and am instead dealing with something missing, as you said, what can be done to remove the appearance of the spots? its really really really annoying!




You cant fix it, its the display assy. You either live with it or have the display removed and replaced. However it will occur again immediately if you are one of those rare people that excretes very acidic skin oils.



There is nothing to REMOVE, what your looking at is what is MISSING. Its been removed already



I used to fix computers for years, and have years of experience in an optical shop messing around with AR coatings. skin acids and oils strip the antiglare crystaline coatings.


whats left is the glass substrate and screen reflecting back normally as bare glass does.



If you look closely at your picture, you can see its a mirror image of your keys, and negative image of your trackpad.


Ive seen this before many times. 9 times out of 10 its someone that has very acidic skin excretions left on the palm rests and keys that transfers to the screen, which THEN strips off the AR coating.


You can also EASILY see there are more oils / spots near the top edge of either side of the trackpad where your palm rest and excrete the oils and acids.



See that purplish tint on your display?? Thats the AR (some call it anti-glare) coating.




You can stop this by using a very very thin piece of felt (VERY THIN) paper or plastic between the screen and keyboard.

Apr 7, 2014 11:06 AM

Reply Helpful (6)
Question marked as Solved

Apr 7, 2014 11:10 AM in response to bradymott In response to bradymott


bradymott wrote:


so are you saying that the damage is permanent? as in, there is nothing short of replacing the screen that will fix this problem?



Yes, There is nobody that can recoat a glass display while attached to the display assembly.



That coating is applied in a vacuum chamber , you cant "recoat" it, and if you could, which you cant, it would look horrible and not stick.


You can only apply said coating on NEW sterile displays in a vacuum chamber.





You can only see that damage on your display if its in a well lit room / outdoors......., in a dark room I dare say I bet you cant see the 'damage' at all.

Apr 7, 2014 11:10 AM

Reply Helpful

Apr 7, 2014 11:13 AM in response to PlotinusVeritas In response to PlotinusVeritas

Thanks for your input... i appreciate the insight, though knowing that i need to replace my screen makes me quite upset. the weird thing is that i have had this computer for a year now, and this has never been a problem before... i think maybe someone else was using my computer and it is their finger oils who are the culprit.... arrrrrrghhhhhh this is going to drive me crazy. how much is it to get this fixed, do you know off the top of your head? thx again for your insight

Apr 7, 2014 11:13 AM

Reply Helpful

Apr 7, 2014 11:43 AM in response to bradymott In response to bradymott

You "think" someone else was using?



College I presume? 😊




Considering its the entire display assy. and its a retina display, it would cost A LOT.



This is the one rare time I would say,.... unless money is no concern at all to you,... not to consider it. Very expensive.

Apr 7, 2014 11:43 AM

Reply Helpful (1)

Apr 7, 2014 1:03 PM in response to PlotinusVeritas In response to PlotinusVeritas

haha well not college but kinda... my computer was open at a bar where i work being used to play music and someone kept going up and changing the tracks and stuff... we serve burgers and burritos and fries so my guess is that their hands were just really greasy and i didnt think to wipe down the keyboard before closing it... trust me when i say i take good care of my machine and clean the screen regularly and i noticed this immediately after that night and now all my obsessive cleaning has been for naught.


this might be a stupid question, but would it be a bad idea to just like strip the entire AR coating from the display, so that its just bare glass? as it is, it looks really ugly and my ocd is kinda enticing me to just try to strip the rest of the coating off so at least it looks like consistent and not all cloudy/foggy/smudgy... i know this might sound lke a really dumb idea. please dont hesitate to let me if it is like the dumbest idea ever 🙂

Apr 7, 2014 1:03 PM

Reply Helpful

Apr 7, 2014 1:08 PM in response to bradymott In response to bradymott



it was not the grease that assaulted that AR coating, it was something acidic


drinks, condiments, etc etc.


ultimately then, soda pop acid and Katsup etc. beat your screen coating up with a stick.


Obviously never let other peoples have at your Macbook.





this might be a stupid question, but would it be a bad idea to just like strip the entire AR coating from the display



I knew you were going to ask that, many people 'try', the results arent good, and usually WORSE


also that LCD is very fragile, you dont want to dare press on it (which you would have to do to remove the coating entirely).


If you try, it will go from "slightly ugly at an angle" to "always ugly"


and high possibility of LCD damage.

Apr 7, 2014 1:08 PM

Reply Helpful (1)
Question marked as Helpful

Apr 7, 2014 3:34 PM in response to bradymott In response to bradymott

your screen is glossy with a no-glare reflective coating


that sheet-film is a transparent (of course) matt-luster film meant to stop, for example, overhead lighting reflection in an office, (most especially), sunlight or at home.


As is the case, and of course your picture above tells, in a darkened room I know you cant see your issue at all.


however with the right lighting you can, of course.


Additionally since your LCD is black, and you're not looking at a black screen at any time, then of course this also makes your issue one of 'irritating' rather than preventing you from using your macbook to its full extent.



Such a LCD film however could have protected it to begin with, but now the horse is out of the gate.



This damage is user induced, albeit however, another user than yourself,.....as you indicated.

Apr 7, 2014 3:34 PM

Reply Helpful (3)
Question marked as Helpful

Apr 8, 2014 1:17 PM in response to PlotinusVeritas In response to PlotinusVeritas

User uploaded file

***!? Its growing!!!!


I have cleaned the entire laptop - keyboard, screen, everything - with a microfiber cloth lightly dampened with distilled water... I let it dry, closed it for the night, and when I opened it up this morning the AR coating is very clearly more stripped than it was yesterday... where it was once just one side of the trackpad and a couple keys on the left side before, the stripped layer has now grown to encompass the whole trackpad and the whole first row of keys.


Compare the first picture with the one above, and tell me it hasnt gotten bigger. I called Apple support, they have no idea what to tell me. This is wierd... Anybody? Anything? I am warranty-less, and am starting to think this has nothing to do with anything I did... My previous suspicion that random people changing the music while it was open at a bar is kinda fading... something else is at play here.


Help please... my computer is dying of what seems like leprosy.

Apr 8, 2014 1:17 PM

Reply Helpful (5)

Apr 8, 2014 2:43 PM in response to bradymott In response to bradymott

Compare the first picture with the one above, and tell me it hasnt gotten bigger.



Bit more, yes. You should have used rubbing alcohol (isopropyl 70% and 30% water found at any drug store) on the palm rests around the trackpad VERY LIGHTLY DAMP on a cloth.


being VERY careful not to get it into the seam around the trackpad <<<<<<<< (very careful).



microfiber cloth lightly dampened with distilled water


water alone wont remove the oils and acids, the isopropyl however will.


you can use Qtips with same on the keys making sure NOTHING drips into the chassis.





its not warranty work, no, because its used caused (well another users as you said).


As stated earlier, soda pop acid and acidic / oily fingers were planted on your keys and around your trackpad.



😊





I am warranty-less, and am starting to think this has nothing to do with anything I did......at a bar



drunk peoples with sticky greasy fingers touching your notebook.....etc etc etc. That'd do it.

Apr 8, 2014 2:43 PM

Reply Helpful

Jun 8, 2014 12:16 PM in response to bradymott In response to bradymott

I have a very similar problem. I was told at the genius bar that the damage was caused by excessive pressure, and they refused to fix it under warranty, because it is not a manufacturing issue. I wasn't taking any special precautions (hard case, screen protector) and carry my MBPr in a neoprene case in my backpack with the other stuff. I wouldn't call the amout of pressure it was exposed to excessive, it's an aluminum body after all. Replacing the screen is ~1/2 - 1/3 of the price of a new machine...


User uploaded file

Jun 8, 2014 12:16 PM

Reply Helpful
Question marked as Helpful

Jul 10, 2014 1:50 AM in response to bradymott In response to bradymott

I have the exact same problem. It started a few weeks ago out of nowhere and now gets worse and worse.

My MBPr is still under AppleCare, so I made a Genius Bar appointment yesterday. I spent an hor there and talked tp three different people -- no luck. Best offer they made was to pay half, so about EUR 300 would remain for me. Totally unacceptable.


The worst part of the experience was how they were not willing to see any correlation between the pattern and the shape of the aluminium body. One of the three people I talked to got actually so obnoxious that another manager stepped in and took his place. Still no outcome -- they insist this problem has never been seen before and that it can only be my fault, period.


I am not going to accept this. This is the poorest experience Apple ever gave me.

Jul 10, 2014 1:50 AM

Reply Helpful (17)
User profile for user: bradymott

Question: My Retina Display has stain damage, HELP!!!