I too have the same unfortunate problem with my retina screen on my 11 month old 2013 Macbook Pro.
Cleaning it with a microfiber cloth it started as imprints from the keyboard on the screen and continued to spread.
Now 25% of the screen is affected.
This is my first Mac and I have great difficulties understanding, how a damage on a product this expensive is not covered by the warranty.
So having contacted the shop in Addis Ababa, Ethiopia, Apple gave the following answer:
"Following our telephone discussion earlier, I have been in discussion with apple and this type of fault or defect unfortunately is not covered on warranty. They have cited certain probabilities which you cannot ascertain if they did happen or not
- Pressure on the LCD – this could happen when the product is carried in a bag
- Cleaning with strong solutions.
Due to this factors which we cannot ascertain if the happen or not this defect is not covered.
The customer has a option of replacing the screen at their cost.
Let me know if they would like to do this and I will make the order for you."
What good is warranty if it does not cover something as obvious as damage on the screen caused by bad product design?
For how can you place the screen so it obviously touches the keyboard when the laptop is closed, with AND without pressure on the LCD, mind you?
And how can you sell a portable computer, that you cannot carry in a bag in fear that the screen will be damaged?
And finally how... can you put a coating on the screen, which Apple must know comes off, on the OUT-side of the screen?
It is a mystery to me how Apple refuses to cover this. And now it appears that the ENTIRE screen - the inside and the case included... must be changed.
I am still awaiting the price from the shop, but I am fearing the worst.
SHAME ON APPLE!
Joakim L., Denmark
P.S. I have just been informed by the shop that the cost is $825 including labour.
Again: SHAME ON APPLE!
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