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My Retina Display has stain damage, HELP!!!

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I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

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Question marked as Top-ranking reply

Posted on Jan 25, 2017 12:53 AM

UPDATE

January 24, 2017


To all staingate victims--


Apple has you covered. They know they f'd up big time so they are offering to fix the screens under their "quality program." No warranty needed. It was a manufacturer's defect that took them a while to figure out. Just visit an Apple Store, drop off your MacBook, and you'll have a new, stain-free screen in under a week.


I brought my MacBook Pro into the Manhattan Beach store on Saturday, no hassles. They estimated five business days but probably sooner than that. I have my work laptop in the meantime so it's not too inconvenient.


Hope this puts some of you at ease. Again, just bring your computer in to an Apple Store and they will take care of it free of charge.


Mark

1,596 replies

Oct 19, 2015 4:44 AM in response to bradymott

I'm glad Apple finally capitulated on this issue. Congrats to everyone who signed the petition or complained. Don't forget how long it took them to act, though, and how nasty their employees were over a legitimate problem. They've already lost a future buyer in me. Who knows how much trouble I'd have to deal with if something else went wrong? No thanks.

Oct 19, 2015 7:04 AM in response to iDPM

NO SCREEN REPLACEMENT FOR ME (and many others I assume).


Most effected screens have been built into the early Retina Macbooks of mid 2012 production. Like mine, bought in July 2012. I miss the deadline by about 3 month, the time it took Apple to recognize and accept the issue.


I'm so **** annoyed about this time limit. If I wouldn't be an iOS developer, it would have been the last Apple hardware bought.


I know "Apple is not here", I still voice my utter disbelieve about this stupid and short sited decision and to make already disappoint Apple customers quite literally fume.

Oct 19, 2015 7:59 AM in response to carl wolf

Carl, I'm not living in a different universe. I know that there is no live time warranty.


However, if you would have followed this discussion from day one (like I did), you would have noticed that most effected users weren't thinking of this being an epidemic problem caused by a manufacturing fault. I (and many others here) realised that it wasn't something they caused (due to wrong cleaning methods) by stumbling across this posting. When I came across this posting even the 2 year guarantee period granted in the EU was past tense, let alone the one year Apple warranty. So I did not bother going to Apple particular after assuming that Apple is unlikely going to do anything about it.

Now that it does, yes, I believe I can voice my anger that Apple does not do the right thing and replaces ALL effected Retina screens.

Oct 19, 2015 8:17 AM in response to David Craig1

... and let's not forget all those schoolmasters who, unsolicited, wasted a good amount of their lifetime here, just to deny the evidence that there was a problem at all with somebody else's computers – because whenever Apple did say there was no problem, that had to be the truth!

Ah, all those days wasted to brainwash other people, only to see Apple turn their back on you, schoolmasters...

Oct 19, 2015 11:39 AM in response to iDPM

... also one cannot fail to observe that in order to make this replacement program possible, people had to organize petitions and websites externally, because of the efforts of "the Host" to make that impossible on their own forums, only to then see "the Host" implicitly recognizing the legitimacy of these bottom-up actions – recognition happening in the moment the replacement program was issued.


It's like they are saying:

'of course we will listen to you, if we will be able to hear your voice;but please, don't be offended if when you come to visit us we turn up the volume to 150db, you know we *love* music, and this after all is our house; we are sure your classmate Pete has told you our playlists are amazing; anyway, we hope you like U2?'

My Retina Display has stain damage, HELP!!!

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