So I just came back from an Apple Store here in the UK, the staff were well aware of the replacement program. The exchange was like nothing ever happened.
I just opened the laptop pointed at the screen and he said 'oh, you are one of the ...' ... 'yes exactly, this started to come off on its own, you know; I know there's a replacement program now ... ' ... 'absolutely'
The part was in store, was changed immediately and in a few hours I was collecting it back. I was talking to another staff member about the eventuality this might happen again and he said 'I think they have changed the AR coating process itself'.
Obviously a speculative comment but was really much going along with what early on in this thread an AR coating technologies engineer was saying: that the fault was probably in the way the coating is applied.
So in the end, thanks again to everyone of those that have helped to get this issue heard, those that have set up the websites, those that have kept the discussion going, those that have simply helped and welcomed the ones coming late and unprepared. Popular wisdom is that united we stand, divided we fall. And that is so true of this little unimportant story too.
Needless to say the success was not easy. Many have had to grow their skin thick for all the work of a few that actively tried to jeopardise our chances by cutting through us, to divide, make people feel guilty, and send everybody alone on their own, to smash into the wall of customer services that one can safely say were not listening well.
So history has been written, the story is quite futile in itself, but nonetheless the universe will redistribute the karma. Some people will remain on the right side, some others should learn a lesson from that they were caught on the wrong side.
Thanks again (almost) all and bye bye..
GUYS JUST AS A REMINDER THIS IS THE SUMMARY OF THE STORY, I AM QUOTING CDEGAETA, AND IT NEEDS TO BE REMINDED: THERE IS A SOLUTION, GET IN TOUCH WITH APPLE, THEY WILL NOW REPLACE IT, SO YOU SHOULD WORK IT OUT WITH THEM.
Awesome! I had called Apple Support and they were well aware of the issue even though its been a low-key announcement. I have my Genius Bar appointment this Saturday so I'll be sure to provide an update here with my experience.
To all those still chiming in that they feel cheated or Apple isn't fixing this, PLEASE CALL APPLE NOW. A lot has changed in the past 2 weeks, Apple is well aware of the issue, and will fix it. So if you called before and have gotten no where, PLEASE CALL APPLE NOW.
If you have paid out of pocket to Apple previously to get this issue repaired, PLEASE CALL APPLE NOW. They WILL issue a refund for any documented out of pocket expenses paid to APPLE and APPLE ONLY. So if you tried your own homegrown fixes or brought it to a third party, you're out of luck with reimbursements.
And finally to Peter. You have to be one of the rudest experts I have ever encountered on these forums. I can't tell if you're trolling or not, but since you've gathered enough users points to be a 5 star, I'm lead to believe you think you're an elitist. But dude, CHILL OUT. You're literally picking on people for their English when clearly they're coming here looking for a life line because the support in their native country is lack luster. If anyone should report anything to the hosts, it should be a report on your behavior throughout this discussion. Regardless if people are poking you now for your original statements then, it's in the past! So be the bigger man and WALK AWAY. We now have a fix and we'll continue to help each other. If you keep coming back here because you're getting e-mail alerts because someone is replying to this very old discussion -- PLEASE ignore it, unsubscribe from it, or send it to spam. Just stay away man! You and your incendiary comments are no longer needed here.
And if a HOST happens to stumble upon this. Please for the love of God either lock this discussion and redirect it to a new one with a proper answer pointing out the procedure to get this fixed OR change the accepted answer on this existing discussion.
Now that this can be legitimately fixed by Apple, lets get back to HELPING PEOPLE. You know, the reason why this place exists in the first place.
