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My Retina Display has stain damage, HELP!!!

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I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

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Question marked as Top-ranking reply

Posted on Jan 25, 2017 12:53 AM

UPDATE

January 24, 2017


To all staingate victims--


Apple has you covered. They know they f'd up big time so they are offering to fix the screens under their "quality program." No warranty needed. It was a manufacturer's defect that took them a while to figure out. Just visit an Apple Store, drop off your MacBook, and you'll have a new, stain-free screen in under a week.


I brought my MacBook Pro into the Manhattan Beach store on Saturday, no hassles. They estimated five business days but probably sooner than that. I have my work laptop in the meantime so it's not too inconvenient.


Hope this puts some of you at ease. Again, just bring your computer in to an Apple Store and they will take care of it free of charge.


Mark

1,596 replies

Oct 30, 2015 5:56 PM in response to Mariposy

Mariposy: Since Apple has a screen replacement for customers effected by this issue and they are repairing them for free chances are the replacement will not exhibit the same issue.


However your concern is legitimate. Have you spoken to an Apple representative reccently to inquire if the screen on their new laptops is

the same or different than the ones with the flaw? They should be able to address your concern.

Nov 8, 2015 2:51 AM in response to bradymott

I have a very similar & quite a worse one ,i bought Macbook Pro 13inch in early 2015 . Starting from 2 months ago i notice my screen have lots of unknow scar and i though just a normal scratch . Until early of this month , my friend macbook pro 13 inch had the same problem as mine . they told me it were the coating of ant glare came off . After i did afew research on web ,i notice we are not the only 1 who got this case . Dear apple , should this be manufacture problem ?

I feel very disappointed to apple's quality . This kind of issue should'nt happen on Apple Product . This is not a expectation from a

qualityed expensive product .

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Nov 9, 2015 8:59 AM in response to Littlemissmoneypenni

Call Apple. Let them know of your experience. They should create an incident number then reference the internal document to this incident number

so who ever you are speaking with at the store can pull it up and authorize the repair. (hopefully)


They may even contact the store manager for you and provide you with their name so you are able to get this done and not turned away.

Nov 10, 2015 6:49 AM in response to bradymott

Hi everyone.


My macbook pro 15 mid 2014 has very little dots on the screen that matches with the edge of some central keys of the keyboard and a stain on the basel top left corner. They are very little and not bothering me now, but They eventually are going to get bigger. Does anyone know if the screen They are using to replace can suffer from the same issue? If yes, I think I will wait until the my screen gets worse to ask for replacement.

Nov 15, 2015 4:11 PM in response to PauloROP

Hi there,


Thought I'd throw my experience in the mix. I have a Late-2013 MBPRetina (bought Feb 2014).


I had the same peeling that everyone is experiencing about 8 months into owning the MBP. I took my MBP into a store Feb 2015 (JUST in warranty) and after inspection they said they'll replace it. I believe this was before it became a well known issue with Apple however the guy agreed to replace the screen as something clearly wasn't right.


I'm now 9 months into the future with the new screen and the same peeling is occuring on the replaced screen. I guess I'll have to get it replaced. Whether they have now changed the coating on the screen I'm not sure but as of 8 months ago my screen was replaced with a screen that still peeled. So basically I'm 2 screens deep with the same issue. 3rd time a charm? 🙂


FYI: never used any product except the apple supplied microfibre cloth on the screens. the peeling I've had has occured round the edges.

Nov 16, 2015 5:53 AM in response to flexier

Hurray, I got me screen replaced.


When I visited the iCentre Malta to request my screen to be replaced I first got told that their might be a problem because I removed all evidence of the faulty coating (those of you who followed the thread from the beginning might recall that I managed to get rid of ALL the faulty coating using a substance I can't name here). But a very friendly Apple technician asked me to send him all evidence and explain why I removed the coating. I did so and he opened a case with Apple and last Friday I got a call from him that a screen has arrived in Malta and I could come Monday for the replacement. Today is Monday and within 3 hours I got a brand new screen.


I must say that about 8/9 month ago (when this thread started) I wasn't even dreaming that this will happen. But now I'm once again a happy Apple customer, my trust is fully restored.


🙂😎

Nov 17, 2015 9:10 PM in response to bradymott

Hi everyone, I'm joining in as I discovered this same AR "peeling" issue in the shape of the trackpad on my mid-2012 15" MBP. I have an LG screen. What do you think the chances are of this getting fixed easily by Apple? I've also been photographing my screen for the past 6 months as it began ghosting images (which has never been reported for my model). Thanks for any input on how to save my screen 🙂

My Retina Display has stain damage, HELP!!!

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