Greetings,
I brought my MacBook pro to the Albany, NY. store on a recent Sunday. The store is about a two hour drive from my home, so it's a big deal to go there and I timed the trip to coincide with other things.
The AR coating was wearing around the edges, but wasn't horrible yet. The store representative told me that he was glad that Apple implemented the repair program, and that he heard about it from the MacRumers website before he knew about the program from Apple.
They told me that the screen was in stock and they could replace it in about two hours. I went shopping to kill time. I got a call about 1 1/2 hours later from the technician working on my machine to tell me that the screen had been replaced, but the facetime camera connector was damaged and that they would send the machine back to Apple for repair (possibly including a logic board).
The computer was returned directly to my home by the following Wednesday afternoon with a new screen and the facetime camera working. I don't know if they replaced the logic board, they did not indicate that on the paperwork.
Overall, really good service and I can't complain, except that the original technician was probably rushing and shouldn't have damaged the connector. But Apple stood by me in this case.
Thanks to Apple for implementing this program. I hope that the new screen has an improved AR coating and the problem won't reoccur in a year or two. I expect it will, as there have been no assurances that the new versions of the screens are actually improved.
And thanks to all of you early sufferers of this staingate problem and for holding Apple's feet to the fire!
