5s phone uses too much data

You can identify and track what is using the cellular data by going to Settings > Cellular and look at the list of apps in the section titled "Use Cellular Data For." Apps that have used data since you last reset the statistics will show the amount used under the app name. Also if you tap on "System Services" in that section it will give details of which services are using data. Watching those numbers should help you identify the source of the usage. You can resest the statistics at any time at the bottom of the same screen.

Do you have an email account?

Go to the mail app - then to your account and double check that there are no emails stuck in the outgoing mail.

So which apps are using all this data?

Chris CA wrote:

So which apps are using all this data?

That is what I was wondering. It still seems to me that while using Settings > Cellular to identify the app(s) or system services using large amounts of data obviously doesn't solve the problem, it may be a useful step in that direction.

So which apps ARE using all the data then? If you tell us we might be able to help!

We are in the same boat. Got our daughter a 5S in February, it came with iOS 7.1 and it consistently uses at least double, if not tripple the amount of data that her 4S did (with 7.1 loaded). She uses the same apps that she did before, no more, no less. We have done ALL the tweaks recommended on the various boards, shut off cellular to apps, etc. We have been arguing with AT&T (our provider) and Apple. AT&T states that the usage is the usage and what is being reported by the device. We have been to Apple and had the phone wiped clean and new iOS 7.1 loaded. As a test with the 5S, with everything off cellular except Safari, I reset the statistics to 0 and then went to three websites (google, ask, webcrawler). I then used my personal iphone 4S (on verizon), reset the statistics and went to the same three websites. The 5S used more than double the data that the 4S did to load the same pages.

(I went to the pages first prior to resetting the statistics so that they would be cached)

Can anyone explain this? The Apple Genius tech could not and replaced the device. Guess what..... The new device does the same thing.

I am so disgusted with this whole thing AT&T <----- | -----> Apple....... No answers. Its obviously a problem.. Either Device, iOS (starting with 6) or communication between device and networks (Sim Card?)

Has anyone ever solved this since it arose in 2012??

Monsignor423 wrote:

(I went to the pages first prior to resetting the statistics so that they would be cached)

So then no data would load? Why?

Aren;'t you trying to see how much data loads?

Close all apps.

Reset the statics.

Open the apps.

I actually did it both ways. Went to the pages then again figuring, like a computer, any images would be cached. I was trying to see if just the page request used more data. In both cases the 5S uses at least double the data that my 4 does. All the apps were closed when I reset the stats.

When I went back to the tech to show him the comparison the 5S actually showed additional usage for safari in the stats then when I closed it prior.

The test I have done repeatedly proves excessive data use on the 5S. My iPhone 4 for a google load in Safari uses anywhere between 32 - 50k.. Google's page size is about 22k. The 5S used 184k to load a 22k page.. It is just obscene.... Apple's answer to me was to replace the device, which we did. It still does the same thing - their answer to that was it must be AT&T's network.

Neither party takes responsibility and we as the consumer are stuck in the middle.

Even though I have not changed my behavior and do not use streaming services, my data usage with AT&T has more than tripled since getting the 5S in January. AT&T says that since the iPhone 5S uses the 4G network, it automatically demands more data and faster transport is provided. I have turned off nearly every app from access to celluar data and still the usage climbs. I have removed Facebook and Twitter completely. I do not access email until I am connected to WiFi; nothing has helped.

I have upgraded my data plan with AT&T twice since getting the 5S, yet they continue to add on additional blocks of data charges each month. This is profundly frustrating!

I have installed three tracking apps as of today..My Data Manager, Onavo, and DataManager Pro😠

So iOS 7.1.1 was just released. Has anyone experiencing the excessive data issue upgraded? If so, have you noticed a change?

I am having the exact same problem with my sons iPhone 5s. Used over 10GB of data. AT&T said the usage is coming from iTunes??? Possibly an app that is consuming all the data by continuing to download. Our bill showed an excessive amount of data used at 3am on Sunday. I had my sons phone that night so I know for a fact that he was not on it and neither was I. I reset his phone but didn't help. He's at school right now and I am receiving alerts that we have exceeded our extra 1gig of data??? There's definately an issue because this did not happen before he updated his iPhone. When he gets home I will delete any apps that could possibly be causing this. AT&T did credit our account.

Is anyone else experiencing locks and freezes under iOS 7.1 on an iPhone 5s? Almost immediately after installing iOS 7.1 my iPhone 5s began displaying freezing and locks of apps as well as a hang in an app causing the phone to get very hot even though it was not on charge. I have not yet identified which apps are hanging and causing the phone to get hot and run the battery down in a very fast manner. The error that I am seeing the most is the kbd.IPP app that is hanging and freezeing. The app that hangs uses all the memory up to 100%, which of course causes the phone to get hot.

I have had several conversations with Apple technicians trying to figure out what is causing this. If anyone has any ideas I'd sure like to hear about it, and if you're having the same problems, you need to call Apple and let them know what is going on! The more of us that call and complain or tell them about a problem the faster it will be repaired!

Whatever is causing our devices to lock up, freeze over heat etc. has been caused by iOS 7.1. iOS 7.1 .1 has not helped either. So Apple get off your butts and figure out what's happening!!!

*I have done:

Several restores some from the cloud some going thru iTunes on laptop. And it has followed devices as my iPad 3 is also displaying some freezing. No hangs though. This is also the second brand new out of the box I5S that has displayed the exact same behavior!