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Level 1

9 points

5s phone uses too much data

I am new to IPhone however when I compare my usage to other iPhone users it's definitely excessive. I'm on wifi at work all day so only use my phone at night time and on weekends. My usage easily goes up to 3gigs per month if not more. I do not download videos or large attachments. I mostly use the internet to browse news websites or Facebook. My background refresh and my automatic updates have been turned off. I constantly monitor my usage and make sure I've closed my apps or browser. A friend has also reported excessive use when she upgraded to 5s. She spent $600 last month and says her previous bill was usually under $100. Other friends on I phone (not the 5s) report their data usage to be around 500mb - 1gig. There is definitely something not right with the amount of data I am using. Please help? Really not happy with my iPhone account at the moment:(

iPhone 5s

Posted on Apr 8, 2014 8:39 AM

24 replies

rjchaney

Level 1

1 points

May 12, 2014 12:26 PM in response to aRose4u

I have given up trying to figure it out. Like you, I pull usage detail from AT&T that shows huge chunks of data transfer between 3am and 5am when my iPhone is plugged into my computer recharging and on the WiFi. I have started turning off the celluar traffic when I get home. It is a hassle, but better than paying data overage charges.

May 16, 2014 4:58 AM in response to Julz100

Hi!

I have the same problem!!!!

Got my 2. brand new iPhone 5s and still the Same issue!

Now i have found this discussion:

http://forums.imore.com/iphone-5/258655-kbd-crash-killing-battery.html

I turned off the data&documents and it seams to work.

I'm not sure, if it really works, because I just turned it off, but the iPhone has still a normal temperature since 15 Minutes!

Chris CA

Level 10

82,440 points

May 16, 2014 7:56 AM in response to rjchaney

rjchaney wrote:

I have given up trying to figure it out.

Have you monitired Settings > Cellular to see which apps are using data at night?

rjchaney

Level 1

1 points

May 16, 2014 10:45 PM in response to Chris CA

I don't think that I know how to monitor settings or how much is utilized per app. How would I do that?

Chris CA

Level 10

82,440 points

May 16, 2014 11:47 PM in response to rjchaney

Settings > Cellular.

Scroll to the bottom and reset statistics.

Each app will display how much cellular data it uses.

rjchaney

Level 1

1 points

May 17, 2014 7:27 AM in response to Chris CA

Thanks; it appears that my Podcast App has used the bulk of the data. That's odd because under the Podcast, "Use Celluar Data" is not set.

Sep 18, 2014 5:07 PM in response to Monsignor423

My data usage started with the iPhone 5. Two of us shared a plan with Verizon iPhone 4 with 2G of data. We never came close to using it up. I even streamed music and watched some TV shows. Now we have iPhone 5 with 6G of data and max it out.

Oct 10, 2015 2:22 AM in response to aRose4u

GO to settting

icloud--> icloud drive --> go to end trun off "USE MOBILE DATA"

Chris CA

Level 10

82,440 points

Oct 10, 2015 4:37 AM in response to shibukayal

shibukayal wrote:

GO to settting

icloud--> icloud drive --> go to end trun off "USE MOBILE DATA"

That option was not there when this thread was posted.

5s phone uses too much data