Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Constant system freezes using Chrome - Mid 2010 Macbook Pro 13" OSX 10.9.2

Despite upgrading to 8GB of ram and a 256 gb ssd last year, after upgrading to Mavericks my system has frozen a number of times whilst using Chrome. The console logs of one incident are as follows:


09/04/2014 14:57:24.000 kernel[0]: sav: available kctl entries: 9

09/04/2014 14:57:24.000 kernel[0]: sav: onaccess_send: NULL target or context; request:0 kctl_entry:0xffffff8020c0e000

09/04/2014 14:57:24.000 kernel[0]: sav: onaccess_send: not SAV_KCTL_REQ_COMPLETE, return ENOMEM

09/04/2014 14:57:24.000 kernel[0]: sav: onaccess_send: NULL target or context; request:3 kctl_entry:0xffffff8020c0e000

09/04/2014 14:57:24.000 kernel[0]: sav: onaccess_send: SAV_KCTL_REQ_COMPLETE, intercheck_done()

09/04/2014 14:57:25.000 kernel[0]: nspace-handler-unblock: did not find token 47754

09/04/2014 14:57:25.376 com.apple.mtmd[92]: handler unblock failed. (status=-1/errno=2/token=47754/fd=4)

09/04/2014 14:57:29.713 Google Chrome Helper[19987]: CoreText CopyFontsForRequest received mig IPC error (FFFFFECC) from font server

09/04/2014 14:57:29.713 Google Chrome Helper[19987]: CoreText CopyFontsForRequest received mig IPC error (FFFFFECC) from font server

09/04/2014 14:57:30.000 Google Chrome Helper[20150]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd. : LSXPCClient.cp #426 ___ZN26LSClientToServerConnection21setupServerConnectionEiPK14__CFDictionary_bl ock_invoke() q=com.apple.main-thread

09/04/2014 14:57:30.000 Google Chrome Helper[20150]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd.

09/04/2014 14:57:30.150 Google Chrome Helper[20150]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1100)

09/04/2014 14:57:31.863 Google Chrome Helper[20151]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd. : LSXPCClient.cp #426 ___ZN26LSClientToServerConnection21setupServerConnectionEiPK14__CFDictionary_bl ock_invoke() q=com.apple.main-thread

09/04/2014 14:57:31.863 Google Chrome Helper[20151]: Process unable to create connection because the sandbox denied the right to lookup com.apple.coreservices.launchservicesd and so this process cannot talk to launchservicesd.

09/04/2014 14:57:31.923 Google Chrome Helper[20151]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1100)

09/04/2014 15:06:01.834 CalendarAgent[267]: Account refresh finished without error

com.apple.message.domain: com.apple.calendar.account_refresh

com.apple.message.signature: signature

com.apple.message.result: success

Sender_Mach_UUID: D9DC1E2A-B8F9-39D6-A4B7-09F12CE6BB6A



09/04/2014 15:06:22.217 Console[20291]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.

09/04/2014 15:06:23.486 WindowServer[132]: disable_update_timeout: UI updates were forcibly disabled by application "Console" for over 1.00 seconds. Server has re-enabled them.

09/04/2014 15:06:23.521 WindowServer[132]: common_reenable_update: UI updates were finally reenabled by application "Console" after 1.04 seconds (server forcibly re-enabled them after 1.00 seconds)



Can anyone see what the problem is?


Thanks a lot,


J

MacBook Pro (13-inch Mid 2010), OS X Mavericks (10.9.2)

Posted on Apr 9, 2014 7:38 AM

Reply
5 replies

Apr 9, 2014 7:43 AM in response to .James.

We are starting to see reports of issues with Google apps including Chrome under Mavericks, but first give us a look a your configuration; you may have picked up some malware along the way.


Please download and install this free utility:


http://www.etresoft.com/etrecheck


It is secure and written by one of our most valued forum members to allow users to show details of their computer's configuration In Apple Support Communities without revealing any sensitive personal data.


Run the program and click the "Copy report to clipboard" button when it displays the results. Then return here and paste the report into a response to your initial post. It can often show if any harmful files/programs are dragging down your performance.

Apr 9, 2014 8:21 AM in response to Allan Jones

Ok, here is the etrecheck report:


Hardware Information:

MacBook Pro (13-inch, Mid 2010)

MacBook Pro - model: MacBookPro7,1

1 2.66 GHz Intel Core 2 Duo CPU: 2 cores

8 GB RAM


Video Information:

NVIDIA GeForce 320M - VRAM: 256 MB


System Software:

OS X 10.9.2 (13C64) - Uptime: 5 days 0:8:18


Disk Information:

SAMSUNG SSD 830 Series disk0 : (256.06 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Hub (disk0s2) / [Startup]: 255.2 GB (97.1 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


TOSHIBA MK5055GSXF disk1 : (500.11 GB)

EFI (disk1s1) <not mounted>: 209.7 MB

Media (disk1s2) /Volumes/Media: 438 GB (180.51 GB free)

Bootcamp? (disk1s3) /Volumes/Bootcamp: 61.76 GB (1.12 GB free)


USB Information:

Apple Inc. Built-in iSight


Apple Internal Memory Card Reader



Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


Apple Computer, Inc. IR Receiver


Apple Inc. Apple Internal Keyboard / Trackpad


FireWire Information:


Thunderbolt Information:


Kernel Extensions:

com.paragon-software.filesystems.ntfs (82)

com.logmein.hamachi (1.0)

com.sophos.kext.sav (8.0.14)


Startup Items:

ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter


Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.barebones.authd.plist 3rd-Party support link

[System] com.barebones.textwrangler.plist 3rd-Party support link

[System] com.bombich.ccc.plist 3rd-Party support link

[System] com.cisco.anyconnect.vpnagentd.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

[System] com.logmein.hamachi.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link

[System] com.orbicule.uclocator.plist 3rd-Party support link

[System] com.sophos.autoupdate.plist 3rd-Party support link

[System] com.sophos.intercheck.plist 3rd-Party support link

[System] com.sophos.managementagent.plist 3rd-Party support link

[System] com.sophos.messagerouter.plist 3rd-Party support link

[System] com.sophos.notification.plist 3rd-Party support link

[System] org.eyebeam.SelfControl.plist 3rd-Party support link


Launch Agents:

[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[System] com.adobe.CS5ServiceManager.plist 3rd-Party support link

[System] com.cisco.anyconnect.gui.plist 3rd-Party support link

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.gopro.stereomodestatus.plist 3rd-Party support link

[System] com.oracle.java.Java-Updater.plist 3rd-Party support link

[System] com.sophos.uiserver.plist 3rd-Party support link


User Launch Agents:

[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[not loaded] com.valvesoftware.steamclean.plist 3rd-Party support link


User Login Items:

Flux

GrowlHelperApp

iTunesHelper

Android File Transfer Agent

Dropbox


Internet Plug-ins:

LogMeInSafari64: Version: 1.0.730 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

OfficeLiveBrowserPlugin: Version: 12.2.7 3rd-Party support link

RealPlayer Plugin: Version: (null) 3rd-Party support link

Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link

LogMeIn: Version: 1.0.730 3rd-Party support link

DivXBrowserPlugin: Version: 1.3 3rd-Party support link

Flash Player: Version: 12.0.0.38 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

LogMeInSafari32: Version: 1.0.730 3rd-Party support link

iPhotoPhotocast: Version: 7.0

SharePointBrowserPlugin: Version: 14.1.0 3rd-Party support link

ContentUploaderPlugin: Version: 1.2 3rd-Party support link

JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


3rd Party Preference Panes:

Flash Player 3rd-Party support link

Growl 3rd-Party support link

Java 3rd-Party support link

MacFUSE 3rd-Party support link

MusicManager 3rd-Party support link

Paragon NTFS for Mac ® OS X 3rd-Party support link


Old Applications:

Sophos Anti-Virus: Version: 8.0.23 - SDK 10.5 3rd-Party support link

Skyrim Preferences: Version: 1.0 - SDK 10.5 3rd-Party support link

/Users/[redacted]/Documents/The Elder Scrolls V Skyrim/Skyrim Preferences.app

/Library/Sophos Anti-Virus

SophosAntiVirus: Version: 8.0.8.1 - SDK 10.5 3rd-Party support link

SophosAutoUpdate: Version: 8.0.15 - SDK 10.5 3rd-Party support link

SophosUIServer: Version: 8.0.23 - SDK 10.5 3rd-Party support link

InterCheck: Version: 8.0.8.1 - SDK 10.5 3rd-Party support link

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

/Applications/Cisco

Cisco AnyConnect Secure Mobility Client: Version: 3.0.2052 - SDK 10.4 3rd-Party support link

Uninstall AnyConnect: Version: 3.0.2052 - SDK 10.4 3rd-Party support link

/usr/bin/uc

Failure: Version: 4.7.1 - SDK 10.4 3rd-Party support link

UndercoverRegistration: Version: 4.7.1 - SDK 10.4 3rd-Party support link

vpndownloader: Version: 3.0.2052 - SDK 10.4 3rd-Party support link

/opt/cisco/vpn/bin/vpndownloader.app


Time Machine:

Skip System Files: NO

Auto backup: YES

Time Machine not configured!


Top Processes by CPU:

12% WindowServer

10% Google Chrome

2% hidd

1% EtreCheck

1% Microsoft Word


Top Processes by Memory:

205 MB Google Chrome

156 MB InterCheck

139 MB softwareupdated

139 MB Microsoft Word

139 MB com.apple.IconServicesAgent


Virtual Memory Information:

542 MB Free RAM

3.93 GB Active RAM

2.44 GB Inactive RAM

863 MB Wired RAM

13.03 GB Page-ins

0 B Page-outs

Constant system freezes using Chrome - Mid 2010 Macbook Pro 13" OSX 10.9.2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.