Mac Pro Late 2013 and Samsung 4k monitor problem

I have the new Samsung 28" 4k screen (U28D590D) and it has tearing along the right edge when used with displayport. Any way to fix that? I tried different cables (all DisplayPort 1.2 complient) to be sure and have narrowed the issue to the Mac Pro. The HDMI works fine tho only @30hz so is a bit laggy in normal interaction. There is no way to turn on Multi-stream as indicated and I hope it isnt that this screen will never work.

Mac Pro, OS X Mavericks (10.9.2), Dual Fire Pro D700

Posted on Apr 11, 2014 2:12 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 1, 2014 10:44 PM

Good news! I have this same issue running 10.9.5. But I installed the golden master (build 14A379b) of Yosemite tonight and my Samsung displays perfectly @60hz at all resolutions! FINALLY! Yosemite should be out in just a few more days so rest easy Samsung U28D590D owners! Relief is on the way!

330 replies

Jun 21, 2014 9:36 AM in response to Terscion

Interesting. I have a New Mac Pro with D300s (low end), and the PB287Q and don't have this problem. Everything actually works great on 10.9.3, 4k and 60hz.


The only thing I did was activate display port 1.2 in the monitor settings (otherwise it was stuck at 30hz).


Maybe this is an issue with the D700s? Someone in a different forum with D700s reported the same problem.

Jun 24, 2014 10:07 AM in response to Laseyman

Laseyman wrote:


I was going to ask if the overrides work for the system prefs too as it's not just switch res that would look to that folder I assumed?!


The overrides folder is created by Apple to be used by Apple's graphics drivers. System Preferences uses the graphics drivers.


The files in the overrides folder contain information about displays that are not included in their EDID and/or to override their EDID.


SwitchResX works by modifying or creating a folder/file for your display in the overrides folder.

Jul 25, 2014 5:17 PM in response to scott265

That sounds like a cable problem to me. Accel makes a good cable: Accell B143B-007J - I've used one with my AMD 7950, and get 60hz without any problems under windows. Under OSX I get the driver problem this thread talks about.

Amazon has them but ship time is pretty large (says 2-4 months, but I think it was about 2-3 weeks for me)


Not affiliated with Accell other than being a happy customer of the above and their mDP -> HDMI 1.4 active adapters.

Aug 5, 2014 9:37 PM in response to crhendo1

crhendo1 wrote:


Latest Yosemite release did not help me on my PB287Q. Still can only manage 4K at 30Hz. If I click "best for display" or select 60hz using SwitchResX, all I get is a black screen. I have a 6-way with twin D700's and I suspect that the D700's are the problem. Also, no luck in Bootcamp with the standard drivers. 60hz is selectable but it just doesn't sync to 60Hz and falls back to 30hz.


6-way? What are your other 5 monitors? Try the PB287Q alone first to make sure it works. If it works alone, then try adding one monitor at a time, first to each of the other 2 thunderbolt buses. Then lastly, to the bus the PB287Q is on.

Is your cable Display Port 1.2 compatible? A Display Port 1.1 cable won't work. You could try 50 Hz in SwitchResX by creating a custom timing for the display.

Aug 7, 2014 1:20 AM in response to crhendo1

The EDID contains a serial number which has zero significance. I just decided not to leave someone else's serial number in the override. It shouldn't affect anything if it's in there or not.


Looks like you got the override to work. You got 50 Hz. I guess any resolution that is 50 Hz is labelled PAL.


Remember, the EDID override is only used to get Retina resolutions for the new timing. Before you waste time with the EDID override, you should use SwitchResX to test the custom timings. If you can't get a custom timing to work, then the override EDID won't work either.


Make sure the monitor is set to DisplayPort 1.2 (but I guess you know that since you got it to work in Windows). Here's some pictures of the OSD:

http://www.tomshardware.com/reviews/asus-pb287q-4k-monitor,3832-3.html


Is the 1080P on the same bus as the PB287Q? Do they both work on the same bus in Windows? Maybe try putting them on different buses.


Post the override EDID you're using, or the timing values of a custom timing you have tested that works and that you would like to see in the EDID.

Jan 26, 2016 7:44 PM in response to digitalcoleman

My 2015 mac book pro 15 inch retina is pushing dual 4k monitors (samsung u28d590d) at 3140 x 2160 @ 60 hz and man it looks awesome! Actually it's so good that I scaled it back down to 1440 just to fit LESS on the screen!


I spent a lot of time playing around with different configurations and here is how I got it to work.


First, I tried to hook up these monitors using a mini display port to hdmi cable. I quickly learned that the quality was there in terms of image but it could only run at 30hz. As anyone who got to this point realizes- the mouse is jumpy, games suck, and it is generally annoying.


Using the straight hdmi cable is worse and you can only hook up one monitor.


But then- JACKPOT! I came upon a mini display port to display port adapter! That is your ticket!! Get yourself two of those suckers and then use the display port cable into the back of the Samsung and Yahtzee!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac Pro Late 2013 and Samsung 4k monitor problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.