Mac Pro Late 2013 and Samsung 4k monitor problem

I have the new Samsung 28" 4k screen (U28D590D) and it has tearing along the right edge when used with displayport. Any way to fix that? I tried different cables (all DisplayPort 1.2 complient) to be sure and have narrowed the issue to the Mac Pro. The HDMI works fine tho only @30hz so is a bit laggy in normal interaction. There is no way to turn on Multi-stream as indicated and I hope it isnt that this screen will never work.

Mac Pro, OS X Mavericks (10.9.2), Dual Fire Pro D700

Posted on Apr 11, 2014 2:12 PM

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Posted on Oct 1, 2014 10:44 PM

Good news! I have this same issue running 10.9.5. But I installed the golden master (build 14A379b) of Yosemite tonight and my Samsung displays perfectly @60hz at all resolutions! FINALLY! Yosemite should be out in just a few more days so rest easy Samsung U28D590D owners! Relief is on the way!

330 replies

Apr 28, 2014 6:08 AM in response to digitalcoleman

digitalcoleman, since you have tried the 10.9.3 beta, you should be able to report the problem using the feedback assistance tools.


I also wonder anyone else have tried this monitor using Macbook Pro Late 2013 15 inch and see the similar problem. I have order my samsung but it's backorder. If I know the monitor won't work with Macbook pro, then I may just cancel my order.

May 1, 2014 2:13 PM in response to digitalcoleman

In case any one interested, this samsung monitor works with late 2013 Macbook Pro.


http://www.amazon.com/review/R9VLTEB3MQHQ5/ref=cm_cr_rdp_perm?ie=UTF8&ASIN=B00IE ZGWI2


Looks like the Mac Pro problem is specific to the AMD Firepro video card driver instead of overall OS X 10.9.3 compatibity of Samsung or probably any monitor that support DisplayPort's Single-Stream Transport (SST)

May 9, 2014 7:12 AM in response to ttppee

ttppee, you are the first person that I know go the Asus PB287Q! Any first impression on PB287Q compare to samsung other than Mac pro compatibility issue at 4K 60Hz? I believe they use the same panel and use SST instead of MST which suppose to be better but seems causing compatibility issues.


Since I have read so many potential problems on Samsung, I might just buy a Dell UP2414Q. It's smaller and more expensive. But it's using IPS panel and seems to have better compatibility on both windows and mac. And with 10.9.3, it's like using a 24 inch retina display at 4x the sharpness compare to 1080p monitor. And still less than $1000 (on sales) unlike the 32inch 4k monitor from dell and asus which cost $3000.

May 16, 2014 10:30 PM in response to fung193

Fung193


It does not state that they only support 30Hz over SST. It states that they only support 30Hz over SST for those monitors. All the monitors listed are only capabel of 30Hz with SST, so it would be impossible for them to run at 60Hz with SST.


The new monitors, which are not listed, are caopable of 60Hz over SST and don't even support MST. MST was a hack to get early 4K monitors working at 60Hz and it won't exist in the future when all monitors will be SST so apple had better get this sorted.


BTW DisplayPort 1.2 support 4K at 60Hz using SST so there is no reason why it should not work.


If I have just bought a very expensive machine that is entirely not future proof then I am completely dissapointed.

May 21, 2014 4:33 AM in response to ruipd

It is getting worse after upgrade to 10.9.3, take Asus for example, The tearing area is expand from 2-3 cm to 4-5 cm and the scaling Hz is down from 60Hz to 56Hz (You can find this information in Asus monitor menu, before you can see it's 60Hz from Apple Display menu, so the conclusion is 10.9.3 didn't improve the 4K display ability instead is make it even worse!

Jun 26, 2014 6:58 PM in response to joevt

Well, after further research, I think I've made a decision.


Being that I was planning on getting (2) 4k monitors (either the Samsung or Asus), I learned a lot about IPS vs TM panels, the issues with the 4k on the Mac Pro, etc. I think I've decided to go with the LG-34UM95-P. It's a really nice IPS display with a 3440x1440 resolution and I can get away with just one of these. And it'll end up being a few hundred dollars cheaper too. One of the reviews I read on B&H Photo's website was a user who used this for his Mac Pro and hasn't had any problems.


Just wanted to say thanks for all the valuable info causing me to watch lots of reviews on monitors that I wouldn't have otherwise. 🙂

Jun 27, 2014 1:42 AM in response to digitalcoleman

I cannot believe what I'm reading here. We all bought quite expensive machines with standard interfaces. And now I've learned that my 10.000$-MacPro is not able to communicate with a Samsung 4K screen because of a bug in the graphics driver in Mac OS X? Ridiculous, preposterous, embarrassing. That's what crossed my mind, when I came across this thread. To reduce this to absurdity: Both my Samsung panels work perfectly with my Mac Pro when it comes to Bootcamp and Windows 8.1. Wow!



Don't get me wrong: This thread was very, very helpful. Nevertheless, I'm really not in the mood to invest several hours in tweaking the system with special tools and fumbling around with scripts. Apple, do your homework. Now!



Btw.: Dell 4K-displays (UP2414Q) do not have graphical issues at all with 60 Hz. But it's important to activate the option "Display Port 1.2".

Jun 27, 2014 3:48 AM in response to Community User

Well, saying these interfaces are well standardized may be giving too much credit. And I don't think apple lists any official support for SST monitors yet.


I remember when the first dual-link displays were out -- first had a IBM T210 (2048x1536), and basically had to either drive it at 40Hz, or through analog because almost nothing could do the dual-link DVI connection correctly. When the Apple 30" came out, it worked great on a mac (with the 8800 card). Figuring out which card could actually drive it on a PC was very challenging -- there were very few cards that could do it, and most were $1k+. Finally someone posted that the nvidia 6600 had the right chip and was affordable -- then just had to fight with the linux drivers until things actually worked.


If apple made their own SST 4k display, you can bet everything would work. But the only ones they officially support right now are the MST versions, and there's been lots of driver updates around them. In time I expect SST will be well supported too.

Jun 27, 2014 4:16 AM in response to joevt

"IODisplayEDID" = <00ffffffffffff000469a228edc1010010180104a53e22783a1cb5a3574fa0270d5054a30800d1 c0814081809500b30081c00101010150d000a0f0703e8030588a006d552100001a04740030f2705a 80b0588a006d552100001a000000fd001e5018a03c041100f0f838f03c000000fc00415355532050 423238370a20200129020327714f0102031112130414051f900e0f1d1e23091707830100006a030c 00100000782000008c0ad08a20e02d10103e96006d5521000018011d007251d01e206e2855006d55 2100001e011d00bc52d01e20b82855406d552100001e8c0ad090204031200c4055006d5521000018 00000000000000000000000000000000eb>


Whats weird is from my 2013 Macbook Pro this display works perfectly fine, however i am running Yosemite beta on it. Well thats actually not true, at 60Hz it works perfectly fine but if i attempt to switch to 30Hz, only tested to see what happened, i get half of a screen that is glitches out and the other half black.

Jun 27, 2014 3:22 PM in response to Kremmel

Kremmel, your ASUS monitor identifies itself as a PB287 from week 16 of 2014, model 28a2. I found an EDID from www.overclock.net for the PB287Q (week 20 of 2014 model 28a3).


The differences between EDID's of PB287 and PB287Q:

  1. The PB287Q has more Established and Standard timings defined. That probably doesn't matter since you can add any missing timing you want (and you probably don't want these timings).
  2. The timing for the 3840x2160 60 Hz mode is slightly different. The PB287 uses a pixel clock of 533.280 MHz to get an exact refresh of 60 Hz. But the PB287Q rounds that to the nearest quarter MHz (533.250 MHz) possibly because graphics cards are limited to quarter MHz increments? SwitchResX also uses quarter MHz increments for its calculations.
  3. The horizontal blanking is different. The PB287 has a horizontal sync width that is 56 pixels longer, with the horizontal back porch being 56 pixels narrower. The PB287Q uses CVT-RB values.
  4. The vertical blanking is different. The PB287 has a vertical front porch, sync width, back porch of 8, 10, 44 but the PB287Q uses CVT-RB values (3, 5, 54).


The PB287 and PB287Q use the same timing for 3840x2160 30 Hz but the timing is not CVT-RB or CVT or GTF. It appears to be closest to CVT-RB. They use a faster clock and longer blanking periods.

ASUS EDID: 297 MHz, H: 176,88,296 V: 8,10,72 (30 Hz)

CVT-RB: 262.75 MHz, H: 48,32,80 V:3,5,23 (29.981 Hz)

Very strange. Maybe the ASUS monitor would prefer a standard CVT-RB timing for 30 Hz? Try adding a custom timing with SwitchResX. I don't know if the OS X driver will use the custom timing or the EDID timing - if it doesn't work then you might need to removed the 30 Hz timing from the EDID to ensure that the custom timing is used. But if 60 Hz is working, then why would you want to try 30 Hz...

Differences between EDID's of Samsung U28D590 and ASUS PB287Q:

  1. The U28D590 says it supports 10 bits per primary color channel. PB287Q says 8 bits. Do you see a difference using "Billions of colors" instead of "Millions of colors"? In "Millions of colors" mode, try detecting a difference between color 50/255 and color 51/255. In Billions of colors, you can try detecting differences between color 50/255.75 and 50.25/255.75 and 50.50/255.75 and 50.75/255.75 and 51.00/255.75 (or multiple by 4 if #/1023 makes more sense). The difference in color is more easily detectable if they are drawn side by side with no space between.
  2. Image size physical dimensions: Asus: 621x341 mm, Samsung: 607x345 mm. I don't know of any software that cares about the physical dimensions. One or both of those values is wrong since pixels are supposed to be square on both displays and one has larger width and the other has larger height. Since the displays are 16:9 then the values would be Asus: 621x349.3 mm or 606.2x341 mm, U28D590: 607x341.4 cm or 613.3x345 cm.
  3. Different set of Established and Standard and Detailed timings. ASUS has some CEA timings specified, Samsung does not.
  4. Samsung specifies a 2560 x 1440 60 Hz detailed timing mode but ASUS specifies a 3840 x 2160 30 Hz detailed timing mode instead.
  5. ASUS range: Monitor ranges (CVT): 30-80Hz V, 24-160kHz H, max dot clock 600MHz; Samsung range: Monitor ranges (GTF): 56-75Hz V, 30-134kHz H, max dotclock 540MHz. GTF!? ***!? I think ASUS is more correct than Samsung here.
  6. ASUS supports 96 KHz audio, Samsung maxes out at 48 KHz.
  7. The ASUS has a HDMI data block specifying max TMDS clock of 600 MHz.

Jul 29, 2014 12:15 PM in response to PB_NB

Well, I managed to download the Yosemite 10.10 Public Beta, and tried it for a while to get a hold of it: for starters, wi-fi wasn't working out of the box. I had to search a little to discover that the kext for it had to be replaced for the DP3, no big deal though, easy fix. Other than that, I had visual glitches in Finder and Mudbox. It didn't render any of those unusable, but I didn't want to have to deal with them, mostly on Mudbox. Back to Mavericks I went!


On the other hand, I like the interface, it looks great on the Samsung U28D590! And yes, 60hz 4k res is working. Anyway, I'll wait for a more stable version...

Aug 5, 2014 9:27 PM in response to ConradWinchester

Latest Yosemite release did not help me on my PB287Q. Still can only manage 4K at 30Hz. If I click "best for display" or select 60hz using SwitchResX, all I get is a black screen. I have a 6-way with twin D700's and I suspect that the D700's are the problem. Also, no luck in Bootcamp with the standard drivers. 60hz is selectable but it just doesn't sync to 60Hz and falls back to 30hz.

Aug 6, 2014 8:47 PM in response to joevt

I have learned a lot from you guys but I still appear to be missing something. I have a PB287Q (ie 28a3) and a generic 1080P display. I am using Textwrangler.


Using dmolrub's suggestions I created a new file called DisplayProductID-28a3 in /System/Library/Displays/Overrides/DisplayVendorID-469/.


Taking note of joevt's comments, I copied and pasted his entries for the 28a3 version over the top of the contents of the file and saved.


I did note that joevt always mentions that he had removed the serial numbers from the EDID's but I don't understand the significance of this statement.


I have rebooted and noted with SwitchResX that there is a new entry Current Resolutions that says 3840x2160, 50Hz PAL which looks perfect to me as I live in Australia and PAL is what we use. When I select this resolution the PB287Q goes black, there is a lot of blinking but then nothing and it remains blank. I then select 3840x2160 30Hz NTSC using SwitchResX and I get my display back again.


I suspect I am doing something basic incorrectly. Any help would be appreciated. My cable works fine on my Windows machine at 3840x2160 60Hz.

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Mac Pro Late 2013 and Samsung 4k monitor problem

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