by my pc or laptop. I get the message "USB device not recognized". My ipod 5th generation works fine with both. How do I fix this problem? This just started this evening. The device charges just fine but does not show up on my computer or itunes.
Thanks for reading.
oh, i am running windows 7 on the pc and 8.1 on the laptop.
iPod touch, iOS 6.1.6
Hello audiojoe_
Im glad im helping to you,but do you have iTunes installed?
Because I had This Problem And I Installed iTunes and It Solved My Problem
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem
Hi lllaass,
I followed all of your advice with no change. The battery charges just fine but thats it. When i check the USB connection it comes up Unknown Device and the message" Windows has stopped this device because it has reported problems. (Code 43)"
After removing then reinstalling my ipod touch 5th generation works fine. It reinstalled the device drivers with no problems.
That did not happen with the ipod 4th generation. I just received the same error message about the USB device not being recognized..
Thanks for your help...it is appreciated.
So yo did step 5?
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
Also try here
yes i did step 5.
also tried the new link. same results.
It's not my computers. As i stated my ipod 5th generation works fine and the Apple Mobile Device USB Driver is there when it is plugged in,
It isn't there when the ipod 4th generation is plugged in.
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Try another cable. different conductors are used for charging and data (iTunes sees iPod)
- Make an appointment at the Genius Bar of an Apple store.
My ipod (4th generation) is not being recognized.
