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Level 1

0 points

AOL Passwords hacked from iPhone

I have had my AOL account for close to 15 years (since it's inception really). I've had a few problems wiht my password being hacked over the years, but nothing like what I'm going through now. I rarely check my email through their website - I use my iPhone 4S.

It all started when I was going through my AOL spam folder on my iPhone looking for a legitimate email from my lawyer. When I moved that message, it opened the next message (truly spam) that contained a link (and possibly an attachment...I don't remember). I NEVER open junk email on my phone, I usually just delete it. Next thing I know, my AOL account is sending rogue emails to every address I've got stored in my phone. It all happened in a 6 hour span. I changed my password, and updated it on my phone and thought all was good. Then I received an email from a friend that looked legit so I opened it. As soon as I did it, I knew it was a mistake, so the cycle started again. I've change my password at least three times since the second time and have used a random combination of letters (mix of upper and lower case), numbers and symbols 12 characters long, so I know it's not easy to hack, I keep having this problem daily unless I remove the account from my phone - in which case, everything is fine...the problem only seems to be present when I set up my account on my phone.

It seems like there's a keylogger or virus on my iPhone 4s. I've updated my OS, I've updated my computer, I've backed up my iPhone...what else can I do? Should I replace my iPhone, or delete my AOL account permanently and change to gmail? HELP!! I'm at my wits end and my friends are tired of getting strange emails from me!

iPhone 4S, iOS 7.1

Posted on Apr 14, 2014 8:15 PM

122 replies

Dec 15, 2014 6:06 AM in response to Aysha84

Aysha84 wrote:

i know its obviously not their fault at all. (i never said it was ---> TJBUSMC1973)

thank you thomas_r for you polite response 🙂

Sorry, but I'm not inclined to hold someone's hand and soothe them when they haven't taken any personal responsibility for protecting their account, either by making sure they know their recovery information, educate themselves on how to avoid phishing scams, etcetera. The internet is not a new invention. It's been around for a while. There are literally thousands of resources available for you to learn how to protect yourself online.

Additionally, you having an issue with your AOL password is an AOL issue. I have no idea why you're even bothering to post on the Apple Community Forum. Why, exactly, did you think that this forum is an appropriate place to get support for an issue with your AOL account?

AmishCake

Level 6

9,636 points

Dec 15, 2014 6:29 AM in response to Aysha84

I wasn't referring to the email you got from AOL explaining how to reset your password. I was referring to the message you said you got that said there were suspicious activities on your account. Here, in your own words:

"i got a message while signing

in my email saying there have been unusual activties on this account please change your password. So i continued but i couldnt remember

what email account i kept as my alternative email because i have only one other email and it kept telling me it was incorrect, and when i tried

putting my other information it was also wrong"

THAT message was a phishing message, and all info you entered there was stolen. THAT is why it was marked incorrect; it most likely WAS correct but the people phishing for your info marked it incorrect so they could steal it from you. You've been duped.

AOL Passwords hacked from iPhone