I am unable to open PDF/adobe attachments in my mail on my macbook.

I am able to open PDF Files using Adobe Reader upon first receipt of an attached file. If I return to the email and attempt to open the attachment later it throws an error saying


"Adobe Reader could not open 'Comps501N33rd.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."


I use Hotmail and route it through the Mailbox. I also have a Gmail account and files do not open there either so I figure it is a Safari/Adobe issue.


Any insight woudl be great

MacBook Air

Posted on Apr 16, 2014 11:41 AM

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3 replies

Apr 16, 2014 12:55 PM in response to pcloth

You may first want to look into Safari's "Installed Plugins" section within the browser. This is (usually) found under the Safari Help header in the top of a browser. I say usually, because I don't use Safari often and mine is an older version. They handle applications and plugins like most others, to a point.


I see in Safari Installed Plugins that mine would use

application/pdfAcrobat Portable Document Format

Acrobat Reader & reader plugin v9.5.5 for web browsers

(in Safari 5.x, where I looked into this)


While I use FireFox, SeaMonkey (Mozilla) and others, where I can choose in preferences the helper applications to open from the browser, Safari has different methods; so if you can change this in the preferences or settings of Safari in a later version I am not certain.


You could see what the defaults are by using Safari help menu to open the Installed plugins, and maybe find out what happend to Adobe reader plugin. Could be it was 'sandboxed' in a later OS X and needs to be installed differently to be accepted as safe.


It is easier to set how a file type is handled once it is inside the computer and not held in the browser; by file type in general or specific to each single document. I do both, and seldom let an a browser do these things due to security considerations. I download and open them, only then if I feel they are safe.


Sorry to not have a specific answer for that anomaly.


Good luck & happy computing! 🙂

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I am unable to open PDF/adobe attachments in my mail on my macbook.

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