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apple tv does not access iTunes - 4/17/2014

apple tv does not access iTunes - 4/17/2014

Apple TV (3rd generation)

Posted on Apr 17, 2014 10:30 AM

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Posted on Apr 17, 2014 11:28 AM

I'm experiencing this problem as well with a 1st gen Atv. It is accessing the Internet, but won't access movies, music or tv.

556 replies

Apr 21, 2014 10:07 PM in response to mloit

Something is definitely going on, it's back again [for the moment] seems to pop in & out. [I'm testing by browsing and watching trailers right now inthe "top movies" section.] Once it popped out the previous time, I backed out and went to the "Trailers" section, which still worked, and then "Top Movies" started working again too. Not sure if that was a coincidence, or I kicked simething over the hill to get it going again. [I'll assume coincidence, and htat things are just coming back online slowly]

Apr 21, 2014 10:39 PM in response to mloit

Not a solution, but a workaround if, like me, you have synced content from a computer that you want to watch until Apple sorts out this mess: disable networking for the Apple TV. This turned out to be trickier than I thought, since the Apple TV doesn't provide an option to turn off wireless networking (that I could find), and it automatically switches to wireless if you have it configured for wired and then unplug the ethernet cable. I ended up blocking my Apple TV by its MAC address on my Airport Extreme wireless router, and when I rebooted my Apple TV, it was at least responsive and played back videos w/o issues. No iTunes or internet content obviously, but better than nothing.

Apr 21, 2014 10:42 PM in response to Elkoth

Thanks again "Elkoth" for your efforts here. We might all still have been flapping around restoring our ATVs if it wasn't for this.


I think the jonnyrosen/macrumors.com advice affirms what has been said all along on this.


At the risk of taking a hostage to fortune I can say that my ATV1 is working fine again now, with the exception that the radio stations list is still missing, although the stations streams are working ok from a copied playlist. How related that is to the store problem I can't tell. I have logged it with Apple on the feedback page but it is not inconveniencing me.


Case closed.

Apr 21, 2014 11:47 PM in response to nja...

nja... wrote:


Thanks for your post, phantom. Not trying to overeact here, but on our fifth day of silence since the ATV's died, I don't think it's asking too much to expect SOME official communication on Apple's part (beyond "bread crumbs" of info gleaned from a few support operators).


I agree that something other than stony silence would be a good policy.

apple tv does not access iTunes - 4/17/2014

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