apple tv does not access iTunes - 4/17/2014

Hi Noel,

That work around doesn't work with my ATV1 v3.0.1. Because the new playlist doesn't appear in my shared music I tried adding it to an existing playlist, but still no luck.

Glad to have the ATV working again - just about to try the other functionalities to make sure it's all ok.

Regards,

Mitchys

This new playlist will show up under radio on the Atv.

I have Atv gen 1.

It's working again - apple TV 1 - 04/22/2014 (Germany)

thanks😀

Yes, as per FastmarcJa's response.

It should show up under the ATV1's Internet/Radio/Playlists sub menu, not under its Music menus.

If all else fails you can stream the iTunes Radio entries you already have from your computer to the Apple TV using airtunes and you can do that (as somebody else just replied) with the Apple Remote App on you iPhone/iPad as well, which has the advantage of not having to have your telly on to see what it it is doing.

PS.

The ATV and iTunes knows that Radio streams are not normal music streams so that's why the ATV won't show them under music.

Back to normal in Northern California as well. And I thought it was just happening to me until I read an online post.

Very happy!! Similar situation. Factory restore, software upgrade, enabled parental controls, SUCCESS!! The only thing left to do is sync. 🙂

It is now fixed and ATV 1 is working fine. I tried no tricks or fixes, just waited, albeit not so patiently. Apple does come through again.

I have not checked my ATV1 yet but am looking forward to it. If the ATV1 Internet Radio option is not functioning then is the issue resolved or is that for a different thread?

What is the difference in the way the ATV1 connects to the iTunes Store as opposed to the Internet Radio? Is the Internet Radio option working on ATV2 and ATV3?

pical

Back to normal here in Quebec. Maybe those who panicked, threatened... should wait a little next time before gatting out the artillery...

I’m thrilled things are fixed and glad Apple came through, but am still disappointed in how they handled this. I LOVE my atv and don’t want to wonder if it will be "a brick" when I have someone over to watch a movie. Please— no more buggy updates (to put it kindly) released right before a holiday with poor communication throughout the repair process.

All signs point to an even bigger Apple foray into the living room—so get your act together guys and we'll all feel confident recommending new stuff!

A hopeful Apple fanboy ;-)

+1 Lets step back and take a look. Took 5 days for Apple to react and repair issues with a product that is techinically obsolete by 3 generations, close to 4. I know those words upset most, because Apple more than any other manufacturer strives itself on continuing to support items that are older.. and for this reason in 5 days there were 32 pages of anger.

I do not know of any other manufacturer that would have addressed this issue so quickly. As to how then handled it.. sure they could have made a some sort of statement somewhere but lets face it.. its not a an iPhone, iPad, Macbook.. its the first gen AppleTV.. bascially the lowest item in their priority list.. and again they fixed it.

Will the AppleTV eventually become a brick.. you bet it will, as has many other tech bits you have bought. So enjoy the use it has for the time being.

Nontheless, and unfortunately the lynch mob will be out in full force the minute Apple slips up and something goes wrong with this or any other device.

>Nontheless, and unfortunately the lynch mob will be out in full force the minute

> Apple slips up and something goes wrong with this or any other device.

I really don't understand why people like you have to act like that. It's uncalled for. People have a right to be upset when Apple refuses to *COMMUNICATE* with its customers. It's not about how long they took to fix the problem. It's how they handled it and that is extremely poorly. Worse yet, Apple has developed a recent history of discontinuing products and/or support for products with no announcement or word about what-so-ever (e.g. look at Safari for Windows to see what I mean; it's NEVER been officially discontinued or at least announced as such. It just didn't get updated and then disappeared one day. What kind of customer service/support is THAT? I mean honestly, the only type of people that could excuse that sort of thing is rabid fanatics that believe that Apple can do no wrong.)

All Apple had to do was announce they are aware of the problem and were working on it, either on their own site or to some news sites. They could start by telling their feedback/bug people about it. I got a quick response from Apple. Unfortunately, the guy had NO CLUE three days after the event and numerous people claiming Apple knows about it that there was a problem with these boxes. He wanted me to jump through the rest/upgrade hoops. I had to point him to the thread. He made it clear they get/got no information from the top/down on these sorts of things. Only the higher level "paid" techs seem to know anything, if anyone at all at Apple. You cannot contact someone that knows what they're doing. Apple's management apparently doesn't send out priority e-mails to their techs about known problems. The entire thing was handled like a 3rd world mail order company where none of the people answering the phone speak English.

But people like Raman70 here just fan the flames with their "Here comes the lynch mob" pointless/useless rhetoric that does nothing but tick other people off that have a legitimate right to know what's going on when their bought and paid for devices suddenly stop working. Generation 1 Apple TV may be old, but customers are still renting, buying and viewing new content on them from Apple. In other words, these are still paying customers and if Apple is going to discontinue support for it, they have the obligation to at least not brick the devices for home use of one's own content (i.e. CPUs spiking at rates that make playback impossible would be the worst possible way to handle it).

Frankly, with the addition of a now $30 CrystalHD card and XBMC, the device becomes more capable than an ATV2 at playing every kind of HD content and with the addition of CrystalUbuntu becomes better than ATV3 at it. Perhaps it cannot play Netflix or other services, but it can handle almost every form of 1080p file out there, many of which ATV2/3 cannot play for reasons unknown (i.e. many of my earlier Handbrake encodes made before the existence of ATV2/3 don't play for unknown reasons on those devices. It's like they can't handle certain bit-rates, etc. ATV Gen2/3 cannot play music at rates other than 48kHz (i.e. all CDs are transcoded to 48kHz, which kills DTS Audio CD signals that work fine on any Gen1 unit). This also makes the devices unacceptable for audiophiles that want bit-for-bit exact playback, which is a shame since otherwise, the AppleTV makes a fine whole house audio/video unit. There is no technical reason it cannot play 44.1kHz (I have proven Airplay passes the signal untouched by running DTS Audio CDs through an ATV2 and sending it's output then to an ATV1 and the DTS signal is intact). It's a limitation of iOS. ATV Gen2/3 also cannot play iTunes+ album notes, etc. either and they promised to add it in a future update and that was YEARS ago. It's obvious Apple simply doesn't care about its customers or supporting their own formats like iTunes Plus album and movie extra information. Given Apple's status as the #1 company in the Solar System, its customers deserve better, IMO.

Very well said Magnus - completely agree.

Raman70 wrote:

+1 Lets step back and take a look. Took 5 days for Apple to react and repair issues with a product that is techinically obsolete by 3 generations, close to 4. I know those words upset most, because Apple more than any other manufacturer strives itself on continuing to support items that are older.. and for this reason in 5 days there were 32 pages of anger.

I do not know of any other manufacturer that would have addressed this issue so quickly. As to how then handled it.. sure they could have made a some sort of statement somewhere but lets face it.. its not a an iPhone, iPad, Macbook.. its the first gen AppleTV.. bascially the lowest item in their priority list.. and again they fixed it.

Will the AppleTV eventually become a brick.. you bet it will, as has many other tech bits you have bought. So enjoy the use it has for the time being.

Nontheless, and unfortunately the lynch mob will be out in full force the minute Apple slips up and something goes wrong with this or any other device.

The reason for the extreme show of frustration (which you have characterized as a 'lynch mob') is that while this product is supposedly "technically obsolete by three generations", it is far superior technologically than it's successors! Let's be clear: If I could walk into a store right now and buy an Apple TV "3rd generation" with a hard drive, component video output, and an interface half as intuitive and complete as my ATV1 for twice the price I originally paid, I'd be at Best Buy right now with my credit card. Unfortunately, Apple chose to replace a technologically exceptional product with a 'toy' and has slowly withdrawn support for the original, superior product.

Most manufacturers don't take steps backwards when they replace a product in their lineup. Most manufacturers don't remove functionality with successive upgrades. I've been through service outages before and I've waited patiently (and happily) while Apple fixed their issues. What makes this outage so infuriating is that it reinforces the fact that the Apple TV most of us here bought into and the living room experience we've come to expect is not a priority for Apple. Because the ATV1 and it's associated ecosystem of Apple content and connecting technology represents such a large investment for many of us, this is very alarming.

This is not just a seven year old, $300 piece of hardware, it's thousands of dollars worth of movies, TV shows, music, and supporting hardware that some of us will seriously have to consider tossing once Apple finally gives up on it's original vision of the connected living room. Some of us see that day coming and we thought it had arrived over the weekend.

The frustration is frankly well founded and the degree to which is it felt is likely proportional to how seriously these users take their digital content and how much they have invested in their libraries.

MagnusVonMagnum wrote:

. . . It's obvious Apple simply doesn't care about its customers . . .

Absolute nonsense! Raman70's comments are correct. Who else supports old gear as well?

I love my ATV1, and still use it regularly for music, but have long recognized that it is obsolescent and will fade away at some point. That's why I supplement it with ATV3. For $99 a couple of years ago I was spared all of the woes of this lengthy thread. Pretty darned good deal.

Apple may inadvertently screw up, as all organizations do, but to say they don't care is ridiculous. MVM, please tell us which company in this line of business is better?