Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPod touch is disabled and i cant restore

ok. so my ipod touch 4g's lock/sleep wake button is broken aand DOES NOT work. i let a friend borrow my ipod and they forgot the password and it is now fully disabled and says connect to itunes. I did so and itunes says i must enter my password to continue but i cannot since there is not slide to unlock or password screen. i cannot put it in recovery mode or dfu. please help me. disabled

iPod touch (4th generation), iOS 6.1.3, Broken lock button

Posted on Apr 18, 2014 6:22 PM

Reply
3 replies

Apr 19, 2014 2:27 AM in response to noahfra41

Place the iPod in recovery mode using one of these programs and then restore via iTunes:

For PC

RecBoot: Easy Way to Put iPhone into Recovery Mode

or

http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/

If necessary:

Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot

and

RecBoot tip

RecBoot may have problems on 64X windows, then try:

Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click

For MAC or PC

The Firmware Umbrella - TinyUmbrella

Installs blootware on PC too


Also,

If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.

You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.

iPod touch is disabled and i cant restore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.